Meldo 1 Posted November 19, 2013 Posted November 19, 2013 Hi, I'm a premium customer that cannot get in the premium support cue due to my credentials dilemma. My account was set-up using an email from my former employer. I neglected to update my Evernote account prior to transitioning to my current employer.On last attempt to login I failed to recall my password correctly and now I'm locked out.Password reset is going to my old work email, which I no longer have access to. Please provide reset password options to me. btw - I had to create a new EN account in order to post here.Details on account in question in EN support ticket #239282 thank you Meldo
Level 5* Metrodon 2,188 Posted November 19, 2013 Level 5* Posted November 19, 2013 I've flagged this for you.
Meldo 1 Posted November 21, 2013 Author Posted November 21, 2013 So I'm really challenged by this issue.I'm paying for Premium but I appear to be in an endless freemium member support cue. Tragic thing is I cannot even cancel Premium. What to do?Wait?Beg Visa to pull the plug?Write up some hellish story and hope it goes viral?
Level 5 jbenson2 2,149 Posted November 21, 2013 Level 5 Posted November 21, 2013 I'd be patient and give it another day.Evernote has to be very careful giving permission back to a user with an unusual situation as yours.I'm sure they are doing some extensive investigation first.
gbarry 2,659 Posted November 21, 2013 Posted November 21, 2013 Thanks for the patience, I've reached out to you via your ticket--unfortunately it does take a moment for us to land on Premium users identified as Free in the queue.
Meldo 1 Posted November 28, 2013 Author Posted November 28, 2013 We're resolved - thank you for your professional care, much appreciated. M
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