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(Archived) help with support ticket 239282


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Hi, I'm a premium customer that cannot get in the premium support cue due to my credentials dilemma.

 

My account was set-up using an email from my former employer.

 

I neglected to update my Evernote account prior to transitioning to my current employer.

On last attempt to login I failed to recall my password correctly and now I'm locked out.
Password reset is going to my old work email, which I no longer have access to.

 

Please provide reset password options to me.

 

btw - I had to create a new EN account in order to post here.

Details on account in question in EN support ticket #239282

 

thank you

 

Meldo

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So I'm really challenged by this issue.

I'm paying for Premium but I appear to be in an endless freemium member support cue.

 

Tragic thing is I cannot even cancel Premium.

 

What to do?

Wait?

Beg Visa to pull the plug?

Write up some hellish story and hope it goes viral?

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  • Level 5

I'd be patient and give it another day.

Evernote has to be very careful giving permission back to a user with an unusual situation as yours.

I'm sure they are doing some extensive investigation first.

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  • Evernote Staff

Thanks for the patience, I've reached out to you via your ticket--unfortunately it does take a moment for us to land on Premium users identified as Free in the queue.

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