(Archived) Syncing has choked

[csonnic 1]

In the process of trying out Dispatch for IOS and sending an email from my Gmail account to Evernote, Evernote seems to be totally choked up on its sync.  I force quit and even rebooted my Mac.The sync symbol is turning, but the barber pole is not.  When selecting sync status, it's says uploading note changes and Type Ahead Search Indexing but again, with a motionless barber pole.  How do I get out of the stuck sync cycle?  I just went on my iPhone into Evernote and deleted a note.  All I get now is "Loading" and that's it.  Could it be a problem with the server?  Force Quitting Evernote on my Mac doesn't seem to do it.  Restarting Evernote gets caught in that cycle again.  The web version seems okay. 

[csonnic 1]

The web version on my iPad is acting real strange. Not very encouraging after just paying my annual fee for premium use. I'll have to come back to it tomorrow hoping it's sorted out.

[csonnic 1]

Still all choked up this morning. I suppose this is going to require a reinstall unless someone can advise me otherwise. I sure hope this isn't going to be a pattern for using Evernote. I've kind of jumped in with both barrels so to speak as suggested by someone. When this started a I was also dragging lots of Word and PDF files into a particular notebook. They weren't large in size at all.

[C6REW 416]

Hi,

 

I am guessing that your Mac version has got itself into a problem. I strongly suggest you don't use the iPad, web version as it is not very good at all. But what is the iPad software version like?

 

After checking out the iPad software version and confirming the Mac web version is OK, I would definitely remove using Revo Uninstaller (I think it works with Mac but have never used it myself) then install again.

 

Hope this helps.

 

Best regards

 

Chris

[csonnic 1]

OK.  I uninstalled Evernote, reinstalled, let it do it's thing of syncing with Evernote online, processing.  Everything looked good.  Started to drag over a few notes (PDF's and Word).  "Updating note changes" has been running for several minutes now in my Sync Status with the progress bar in the bottom left twirling away but it doesn't complete.  This is getting annoying.  Are you only able to drag over one note/file at a time?  Do you have to wait for a sync to finish before dragging over more notes?

[C6REW 416]

Hi,

 

Can you confirm that you used Revo un-installer or similar to completely un-install Evernote?

 

Best regards

 

Chris

[csonnic 1]

I used App Zapper for Mac and, yes, every bit of Evernote was uninstalled.  I just tried cancelling the sync and now it's stuck on cancelling.  I tried quitting and was given the option to quit without the sync completing.  Still won't quit.  Will have to force-quit now.

[C6REW 416]

Hi,

 

OK, it looks like you have done all the right bits. so I am turning this into a ticket for you. 

 

You should receive an email confirming, if not let me know on here.

 

Best regards

 

Chris

[csonnic 1]

I just did another uninstall and will try once again.  I'll look for that email.  Thanks.

[C6REW 416]

Hi,

 

The email should arrive as I have received confirmation.

 

Best regards

 

Chris

[csonnic 1]

I just was adding pdfs individually with no problems until I dragged over an 84MB pdf with embedded images.  The sync progress continues as before and I think this one is the culprit.  Is there any reason why Evernote can't handle a pdf this size with images embedded? And if it is locking up on me, is there any way of resetting it so I don't have to uninstall and reinstall?

[csonnic 1]

OK.  I think I've got it.  I deleted the offending pdf, force quit Evernote, logged out and then back in and Evernote is functional once again.  I'd still like to get the low down on importing such a pdf.  Shouldn't be a big deal.

[C6REW 416]

Some useful info here from Grumpy that may help:

 

http://discussion.evernote.com/topic/29245-how-to-optimize-your-evernote-experience/#entry157875

 

Regards

 

Chris

[GrumpyMonkey 4,320]

Some useful info here from Grumpy that may help:

 

http://discussion.evernote.com/topic/29245-how-to-optimize-your-evernote-experience/#entry157875

 

Regards

 

Chris

Yep. I have avoided attachments for a while now.

http://www.christopher-mayo.com/?p=127

In recent days, I am experimenting with some, but frankly speaking, I think I may end up back with just text. More on that some other time.

Make sure you are aware of the limits. Are you Free or Premium?

http://www.christopher-mayo.com/?p=169

A PDF that size should not be a problem in a Premium account. If you are Premium and still having the problem, and you don't mind sharing it, send me a private message with a link and I will try to put it into my account and see what happens.