Speedie 19 Posted November 13, 2013 Share Posted November 13, 2013 Hi,It was working fine up until 2 or 3 weeks ago, now the codes generated by Google Authenticator aren't recognsed by Evernote. I tried disabling 2 factor authentication and setting up again but same problem. Can anyone help? I raised a support ticket but so far it's still unresolved. I have accounts set up in Google Authenticator for Facebook, Lastpass, Dropbox and others, and they all work fine. I'm using the Android app. Link to comment
Level 5* gazumped 11,652 Posted November 13, 2013 Level 5* Share Posted November 13, 2013 If you can quote your ticket number here we'll ask someone to take a look, but this forum is mostly just us civilians so we don't have any special technical insights onto why stuff don't work... Link to comment
Speedie 19 Posted November 14, 2013 Author Share Posted November 14, 2013 Hi,No prob. just thought I'd run it by the forum in case anyone else had the same problem and managed to fix it. Ticket number is 212724 many thanks. Link to comment
Bomadeno 5 Posted September 9, 2014 Share Posted September 9, 2014 I'd been assuming something was broken with evernote/authenticator, then I tried to sign into dropbox and it was broken in the same way - Google authenticator codes were just useless. I put two and two and a bit of three together and noticed my phone's clock was a minute or so off from desktop time. I reset my time from the network, and authenticator started working perfectly for everything again. So, check your clock is accurate on your authenticator device. Link to comment
Level 5* gazumped 11,652 Posted September 9, 2014 Level 5* Share Posted September 9, 2014 Good tip, thanks... Link to comment
warygary 0 Posted February 3, 2015 Share Posted February 3, 2015 I just tried resetting my computer to my phone's time. It still won't authenticate. Link to comment
Level 5* gazumped 11,652 Posted February 4, 2015 Level 5* Share Posted February 4, 2015 Which one is the right local time? The code might depend on the correct time, not one or other device's idea of what that is... Link to comment
AlexelA 0 Posted April 13, 2015 Share Posted April 13, 2015 I'd been assuming something was broken with evernote/authenticator, then I tried to sign into dropbox and it was broken in the same way - Google authenticator codes were just useless. I put two and two and a bit of three together and noticed my phone's clock was a minute or so off from desktop time. I reset my time from the network, and authenticator started working perfectly for everything again. So, check your clock is accurate on your authenticator device. This worked for me. Thank you. Link to comment
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