scherbs2 0 Posted October 23, 2013 Share Posted October 23, 2013 I recently switched phones and my back up failed to back up apps and passwords. Prior to this I purchased a premium account in July and have the itunes receipt for it, but assume that the email address linked to my evernote account must have had a typing error in it as I haven't been able to restore my account and Evernote have not replied to my request for support. I can provide the itunes receipt number but without being able to contact Evernote by phone, and as they have not responded to my email request for support I do not know what to do. There is information that I need in my account and I have paid for the service so should be entitled to it! Please could anyone tell me how to make contact with Evernote so I can get to the bottom of this. Thanks Link to comment
Level 5* GrumpyMonkey 4,316 Posted October 23, 2013 Level 5* Share Posted October 23, 2013 I recently switched phones and my back up failed to back up apps and passwords. Prior to this I purchased a premium account in July and have the itunes receipt for it, but assume that the email address linked to my evernote account must have had a typing error in it as I haven't been able to restore my account and Evernote have not replied to my request for support. I can provide the itunes receipt number but without being able to contact Evernote by phone, and as they have not responded to my email request for support I do not know what to do. There is information that I need in my account and I have paid for the service so should be entitled to it! Please could anyone tell me how to make contact with Evernote so I can get to the bottom of this. ThanksHi. I have generated a support ticket for you. Evernote should send an automatic email in a few seconds, and a customer support representative will be with you soon -- probably within 24 hours. Link to comment
scherbs2 0 Posted October 23, 2013 Author Share Posted October 23, 2013 Thanks. I had a support Ticket# 201723 generated 4 days ago. Still no response! Link to comment
Level 5* GrumpyMonkey 4,316 Posted October 23, 2013 Level 5* Share Posted October 23, 2013 Thanks. I had a support Ticket# 201723 generated 4 days ago. Still no response!Thanks for providing the ticket number. I will flag this post and that should help speed things up. Link to comment
gbarry 2,657 Posted October 24, 2013 Share Posted October 24, 2013 Thanks for the patience and sorry for the delay here. I've flagged for a tech and we'll have someone working on this in the morning. Link to comment
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