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(Archived) Clearing cache causes crash


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EN 6 the latest. not 7

Ipad 3 latest update

For the past month, every time that I have cleared EN cache, closed EN, and later launched it, it crashed. Crash = a totally black screen. This has happened 4 times in 4 weeks. I thought that clearing the cache would be a good thing. Silly me. It takes me 3 hours to download off line notebooks. I am wasting a lot of hours doing this.

Yes, I tried logging into my online EN account. That did not get EN back on my ipad.

Yes, I asked for Support's help and got their useless rote advice "Reinstall!"

Any suggestions for how to avoid this, other than never to clear EN cache, will much appreciated. Thanks.

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