Jose Mora 4 Posted September 22, 2013 Share Posted September 22, 2013 The last I heard from Level 2 tech support was just before 5 pm on Friday. Who knows? Maybe he saw my reply, maybe he did not. Maybe he is working on my problem, or maybe he is not.All I can say is that I called another tech support company who stayed with me 4 hours on my computer while they were cleaning up everything from file extensions, to problem files, etc. etc.They created a "clean" user ID area and did a clean install of Evernote in an area that was essentially a blank canvas in terms of other software.Notice these folks had no problem providing 24-7 support late into Friday night (unlike some other folks). Yes, I had to pay them, so that was not an issue.This morning, after 9 hours of a clean re-build, I began using Evernote again - and it crashed 3 times within the first 20 minutes.I have now spent all day Saturday working on Evernote problems, in addition to all Friday night. Any plans my family had went on without me.When Evernote looks into my tech file, they will find a whole bunch screen shots, and Activity Logs waiting for them in their in box.I cannot stop, I must keep going. And, no I am not a happy customer.I just hope that someone at Evernote is working on this problem. Link to comment
This topic is now archived and is closed to further replies.