BeeTee-Ess 2 Posted September 19, 2013 Share Posted September 19, 2013 The title says it all. I upgraded my iPhone 4 to iOS7, and installed EN 7. I can see all of my EN notebooks, but in each case, EN is telling me "No notes found." I still have my notebook content on my PC version of EN, so it is not totally lost, but syncing the iPhone version does not bring it back. Has anyone else seen this? Any suggestions? Link to comment
rskims 0 Posted September 19, 2013 Share Posted September 19, 2013 Same issue. I can see all of my notebooks with no content. All notes still present on the web. Link to comment
Sniffersensei 0 Posted September 19, 2013 Share Posted September 19, 2013 Same here. All notes on PC client / server. New notes seem to sync from PC client to iphone version, but all old notes will not sync. Link to comment
zdarma 2 Posted September 19, 2013 Share Posted September 19, 2013 I found a solution in another forum. If you un-install and re-install, apparently it fixes the problem. I don't have my iPad with me now, but I will try it this evening when I get home. I figure, it can't be any worse than it is now. Link to comment
corvair 0 Posted September 19, 2013 Share Posted September 19, 2013 Same issue here (iPhone 5, iOS7). Reported it using the in-app support request. Removal and re-install of the app does indeed remedy the situation. Link to comment
Level 5* GrumpyMonkey 4,320 Posted September 19, 2013 Level 5* Share Posted September 19, 2013 Indeed. My recommendation would also be uninstall / reinstall, though I would add that I have had a much better experience with iOS 7 overall by doing a factory reset of the device. Link to comment
bkdow 0 Posted September 19, 2013 Share Posted September 19, 2013 Yes, but I lost all my notes since 8/27 because that was the last time it sync'd. Overly upset about this! There was VERY important information into those notes! Link to comment
Level 5* GrumpyMonkey 4,320 Posted September 19, 2013 Level 5* Share Posted September 19, 2013 Yes, but I lost all my notes since 8/27 because that was the last time it sync'd. Overly upset about this! There was VERY important information into those notes!I'm sorry to hear that. Of course, nothing should go missing! And, this is obviously a problem. However, I cannot stress enough that you need to regularly sync and backup your data no matter what app you are using. It's part of good digital hygiene.Perhaps it is possible to retrieve the data using one of your backups in iTunes (assuming you have backed up your data to iCloud or iTunes). I strongly recommend contacting support (see the link in my signature) to see if they can help you recover the data. Link to comment
rtmd30 1 Posted September 19, 2013 Share Posted September 19, 2013 Uninstall/reinstall didn't help on my iPhone5 w/ iOS7 and v7 of Evernote. The notebooks have also disappeared from my web-page also, so the problem migrates. I turned off sync on my laptop's Evernote to retain the notebooks there until I hear of a working fix. Both Evernote v7 on my iPhone5 with iOS7, and the website, also show a corrupted display name with an extra "0" appended to it. And, the email-link for the iOS7 version differs from the laptop version, which makes no sense.Logging out/in on the iPhone version also makes no difference. Link to comment
Level 5* Metrodon 2,188 Posted September 19, 2013 Level 5* Share Posted September 19, 2013 You should open a support case. Link to comment
BeeTee-Ess 2 Posted September 20, 2013 Author Share Posted September 20, 2013 Uninstall and re-install of EN has worked for me. Thanks for the tip. Link to comment
ProfessorTom 0 Posted September 22, 2013 Share Posted September 22, 2013 I bought an iPhone5S and restored a backup to it. I suspect Evernote might have updated on the device, but I'm not sure. In any event, Evernote was showing that I had only one note. It also showed all of my notebooks, but they all indicated that they were empty. Uninstalling and reinstalling solved this issue, but Evernote should have worked out of the box. Period. Link to comment
Lady A 0 Posted September 23, 2013 Share Posted September 23, 2013 uninstall/install def works. maybe just signing out and signing back in would have also worked just as well. i wouldn't know because i didn't try it but just guessing. Link to comment
cumptrnrd 0 Posted September 23, 2013 Share Posted September 23, 2013 Signing out and signing back in does not work. Have to reinstall. Link to comment
rtmd30 1 Posted September 23, 2013 Share Posted September 23, 2013 I appreciate all who repeatedly state that (re)installation is necessary and that it works perfectly, but I'm here to say that it doesn't always fix the problem. Uninstall/reinstall, logging in and forcing a sync hasn't fixed it in multiple attempts. The web-page still shows all my notebooks are gone also. I have Evernote installed on my personal and my work laptop and both show all my notebooks, and they were able to sync to each other via Evernote's system. I have them both set to NOT sync automatically now, lest the problem migrate to them too, but prior to getting that setting tweaked, my personal laptop resynced and correctly pulled in all the notebooks that had changed. So, something is broken in the system, and uninstalling/installing isn't the fix for everything. I'm working with support and hopefully they can dig into their database and find something is corrupted, because that's what it smells like. And, just to reveal a bit about me, I've got over 30 years experience developing professionally on all sorts of platforms, and have helped design and write systems like Evernote's, have done alpha/beta testing on lots of hardware and systems, so this ain't my first rodeo. I'd have figured out the fix within minutes if it was a simple uninstall/reinstall solution. It's deep in the system or software or processes. Link to comment
BeeTee-Ess 2 Posted September 23, 2013 Author Share Posted September 23, 2013 Clearly, your problem is more complicated that the one most have us have solved by re-installing. I shall be interested to hear what you conclude, working with Evernote support. Link to comment
Level 5* GrumpyMonkey 4,320 Posted September 24, 2013 Level 5* Share Posted September 24, 2013 I appreciate all who repeatedly state that (re)installation is necessary and that it works perfectly, but I'm here to say that it doesn't always fix the problem. Uninstall/reinstall, logging in and forcing a sync hasn't fixed it in multiple attempts. The web-page still shows all my notebooks are gone also. I have Evernote installed on my personal and my work laptop and both show all my notebooks, and they were able to sync to each other via Evernote's system. I have them both set to NOT sync automatically now, lest the problem migrate to them too, but prior to getting that setting tweaked, my personal laptop resynced and correctly pulled in all the notebooks that had changed. So, something is broken in the system, and uninstalling/installing isn't the fix for everything. I'm working with support and hopefully they can dig into their database and find something is corrupted, because that's what it smells like. And, just to reveal a bit about me, I've got over 30 years experience developing professionally on all sorts of platforms, and have helped design and write systems like Evernote's, have done alpha/beta testing on lots of hardware and systems, so this ain't my first rodeo. I'd have figured out the fix within minutes if it was a simple uninstall/reinstall solution. It's deep in the system or software or processes.Well, it is working for other people, so it smells to me like a conflict in your device. I do not have so much experience, though. All I can say is that we have had a case in the past when an entirely separate app was causing issues with Evernote. I would have thought that sandboxing made that impossible, but apparently not. Anyhow, if possible, I'd try a factory install and see what happens. If Evernote works, add your apps back in one at a time. Of course, this might be way too much hassle, and it could be better to let support work their magic. Link to comment
4-2-na 0 Posted September 29, 2013 Share Posted September 29, 2013 Regarding the IOS 7 upgrade, I was able to open Evernote successfully and see my notes on my iPad only after deleting the old app, navigating to the App Store, pressing the icon to install, Then IMMEDIATELY pressing OPEN. I hope this helps.Previously, I had closed out of the App Store without opening the app; instead, I had navigated to the Evernote icon on my desktop to open. Doing this allowed me to launch Evernote successfully once, but a second launch resulted in a blank screen. Link to comment
sinjin 0 Posted September 30, 2013 Share Posted September 30, 2013 I also had my notes disappear (actually 2 to 5 notes eventually showed up) after upgrading to iOS 7 and Evernote 7. The suggested solution to uninstall/reinstall Evernote worked perfectly. Thanks, zdarma, for posting the solution. (I suspect the issue results from corrupt user data on the device, reinstalling forces the creation of new user data from the cloud source). I found a solution in another forum. If you un-install and re-install, apparently it fixes the problem. I don't have my iPad with me now, but I will try it this evening when I get home. I figure, it can't be any worse than it is now. Link to comment
Mihai MATEI 0 Posted October 7, 2013 Share Posted October 7, 2013 Same issue!Only two notes from one notebook visible in the app, on the new EN / iOS7 / iPhone5S, while on the web I can see all my notes and notebooks.. very ugly situation ! Link to comment
bikerbogie 1 Posted October 9, 2013 Share Posted October 9, 2013 Hi,Same problem over here. I'm using EN on my laptop and 2 ipad devices. On 1 ipad device i : 1. Executed an ios7 upgrade2. Performed an EN7 upgrade Result : notebooks are there but all my notes are gone.On my 2nd ipad i:1. Executed an ios7 upgradeDid not yet perform an EN7 upgradeResult: notebooks are there AND notes are still visible. Based upon the above suggestions i'm going to try to uninstall evernote and install again on my ipad1 and hopes it worksSince a have a premium account i've also logged a business case in order to escalate my issue. Philippe Link to comment
bikerbogie 1 Posted October 9, 2013 Share Posted October 9, 2013 All, Some feedback regarding my actions taken Did a complete uninstall / install of EN7 on my ipad1 and it works again.Thank god! Link to comment
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