David S 1 Posted September 5, 2013 Share Posted September 5, 2013 I took several photos within a new Evernote note on iOS (iPhone 5) yesterday. When I selected one image and opened it with Skitch, cropped it and added some text, then tried to save back to Evernote, the original photo was never changed in Evernote (no errors, and it sent me back to the Evernote app, but the photo was unchanged) and it didn't seem to appear anywhere else. All changes just gone. I tried this several times with the same photo, same results. I left it alone and was able to do the same thing from Windows using Evernote 5 and the newest Skitch just fine, but the iOS version was unsuccessful. Link to comment
Evernote Expert Sugeeth Krish 474 Posted September 5, 2013 Evernote Expert Share Posted September 5, 2013 I took several photos within a new Evernote note on iOS (iPhone 5) yesterday. When I selected one image and opened it with Skitch, cropped it and added some text, then tried to save back to Evernote, the original photo was never changed in Evernote (no errors, and it sent me back to the Evernote app, but the photo was unchanged) and it didn't seem to appear anywhere else. All changes just gone. I tried this several times with the same photo, same results. I left it alone and was able to do the same thing from Windows using Evernote 5 and the newest Skitch just fine, but the iOS version was unsuccessful. I don't think the issue of automatic overwriting is still fixed in IOS.. i.e If you edit a note from Evernote using Skitch, and then click save, the annotated note will save back in Evernote with a new name. You may want to first check if the annotated image is visible in skitch platform itself, first. Only if it was saved in skitch, it will be pushed to evernote. Also check if your default skitch settings are configured for evernote integration to your account. Link to comment
David S 1 Posted September 5, 2013 Author Share Posted September 5, 2013 I'm just editing one image from a note, not an entire note, but it doesn't appear to have saved anywhere in Skitch or in Evernote anything that I changed. I'm not sure what Skitch/Evernote integration settings you're referring to, but normally stuff I start in Skitch sync's to my Evernote account. Link to comment
enki 33 Posted September 5, 2013 Share Posted September 5, 2013 Also me. Not everytime the changes are saved in EN. I think is a bug Link to comment
Level 5* gazumped 11,656 Posted September 8, 2013 Level 5* Share Posted September 8, 2013 Also me. Not everytime the changes are saved in EN. I think is a bug So support ticket required for notification and fixing purposes...? See below. Link to comment
David S 1 Posted September 8, 2013 Author Share Posted September 8, 2013 I submitted a support ticket from iOS app just now after recreating the issue to confirm. Link to comment
David S 1 Posted September 8, 2013 Author Share Posted September 8, 2013 Ticket # 144068 for cross-reference. Link to comment
enki 33 Posted September 8, 2013 Share Posted September 8, 2013 Hi gazumped. I've submitted a ticket yesterday (ticket number 142886). I hope you can help me. I did't edit photos anymore becouse I'm affraid to loose time with Skitch and EN. I hope you fix this bug!Thank you! Link to comment
Level 5* gazumped 11,656 Posted September 8, 2013 Level 5* Share Posted September 8, 2013 Hi gazumped. I've submitted a ticket yesterday (ticket number 142886). I hope you can help me. I did't edit photos anymore becouse I'm affraid to loose time with Skitch and EN. I hope you fix this bug!Thank you! Errm, yeah - we're a user forum, so all comments here are best endeavours but ultimately non-specialist. Actually getting our hands dirty is way above pay grade! The Techy Guys will have a look at this - let us know the outcome! Link to comment
enki 33 Posted September 14, 2013 Share Posted September 14, 2013 Hi,I've received the assistance's answer. They told me to first sync and after to unistall and reinstall EN for fix this problem. It seams to work well now. Thank you! Link to comment
Level 5* gazumped 11,656 Posted September 14, 2013 Level 5* Share Posted September 14, 2013 Sounds like the two apps weren't properly integrated and needed kicking into shape. Glad its fixed anyway! Link to comment
David S 1 Posted September 14, 2013 Author Share Posted September 14, 2013 Hi,I've received the assistance's answer. They told me to first sync and after to unistall and reinstall EN for fix this problem. It seams to work well now. Thank you!Thanks enki, supported wanted me to reproduce the problem and then send them a log in case 144068, but before I had a chance to do that (my original report had a log attached from just after reproducing the issue anyway), I also uninstalled Evernote and reinstalled it on my phone. This does appear to have fixed the issue as I can Edit in Skitch while a photo is selected and then Save to Evernote and it replaces the original now! Thanks for posting the update/fix! Link to comment
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