dastard1234 0 Posted August 24, 2013 Share Posted August 24, 2013 I'm trying to use the penultimate OCR feature but no matter what I do creating a new pen note with clear writing, a search in En fails to find the keyword in the note. The note is in EN BUT NO OCR HAS BEEN CARRIED OUT .I'm assuming I don't have to enable OCR or anything like that?Das Link to comment
Level 5* gazumped 10,335 Posted August 24, 2013 Level 5* Share Posted August 24, 2013 Hi - which client are you using? And. How long do you leave it before checking for your keyword? I'm assuming it takes a little time to OCR the document and index the result.. (No direct experience here though.) Link to comment
dastard1234 0 Posted August 24, 2013 Author Share Posted August 24, 2013 I'm using an Ipad to test and also an Apple Mac PC, waiting half an hour so far but no OCR yielding searchable results Link to comment
BurgersNFries 2,407 Posted August 24, 2013 Share Posted August 24, 2013 I'm using an Ipad to test and also an Apple Mac PC, waiting half an hour so far but no OCR yielding searchable resultsIt may take longer than that. Premium users are processed first. Depending upon the load, it may take a few hours. Link to comment
davidsamui 1 Posted August 24, 2013 Share Posted August 24, 2013 its now 1 day and nothing Link to comment
davidsamui 1 Posted August 25, 2013 Share Posted August 25, 2013 its now 1 day and nothingnot a single note processed ino ocr yet i can see the Penultimate notes in evernote notebook.seems like this feature does not work Link to comment
Level 5* gazumped 10,335 Posted August 25, 2013 Level 5* Share Posted August 25, 2013 It's not guaranteed to be quick by any means, plus this is a weekend when support don't work.. If you're still not seeing anything on Monday I'd suggest raising a support ticket for more information. Link to comment
BurgersNFries 2,407 Posted August 25, 2013 Share Posted August 25, 2013 its now 1 day and nothingnot a single note processed ino ocr yet i can see the Penultimate notes in evernote notebook.seems like this feature does not workIf your Penultimate notes are not in Evernote, then they will not be indexed. Do you have Penultimate linked to the same Evernote account you're looking at in Evernote? Best way to confirm this is to log out of both, then log back in, using the same login credentials. Then be sure you're syncing the Penultimate notes to Evernote. Link to comment
dastard1234 0 Posted August 25, 2013 Author Share Posted August 25, 2013 its now 1 day and nothingnot a single note processed ino ocr yet i can see the Penultimate notes in evernote notebook.seems like this feature does not workIf your Penultimate notes are not in Evernote, then they will not be indexed. Do you have Penultimate linked to the same Evernote account you're looking at in Evernote? Best way to confirm this is to log out of both, then log back in, using the same login credentials. Then be sure you're syncing the Penultimate notes to Evernote. the pen u notes ARE in Evernote but no OCR has been performed since they are not findable in EN by keyword search Link to comment
dastard1234 0 Posted August 26, 2013 Author Share Posted August 26, 2013 I did as suggested and logged out then back in. Still not working Link to comment
Level 5* Metrodon 2,183 Posted August 26, 2013 Level 5* Share Posted August 26, 2013 You should probably open a support ticket. Link to comment
gbarry 2,657 Posted August 26, 2013 Share Posted August 26, 2013 Moving to our penultimate forum--if you havent' submitted a support ticket yet I can on your behalf. Link to comment
BurgersNFries 2,407 Posted August 26, 2013 Share Posted August 26, 2013 its now 1 day and nothingnot a single note processed ino ocr yet i can see the Penultimate notes in evernote notebook.seems like this feature does not workIf your Penultimate notes are not in Evernote, then they will not be indexed. Do you have Penultimate linked to the same Evernote account you're looking at in Evernote? Best way to confirm this is to log out of both, then log back in, using the same login credentials. Then be sure you're syncing the Penultimate notes to Evernote.the pen u notes ARE in Evernote but no OCR has been performed since they are not findable in EN by keyword search Sorry, I guess I misinterpreted/misread your post. (Proofreading...it's a terrible thing to waste...) Link to comment
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