Claudiofpiga 59 Posted August 19, 2013 Share Posted August 19, 2013 Hi I've installed the new v5 Beta version 5.0.980 , it worked fine for several days ; beginning today , I get a " fatal error " message ,and the application ( in Windows ) doesn't started . I sent several times the feedback message, no answer yet ; I already tried to un-install , reinstall , even the former version v5 , but none of them work. Help is really appreciated Claudio ( premium user) claudio_piga@yahoo.com Link to comment
Level 5* gazumped 11,652 Posted August 19, 2013 Level 5* Share Posted August 19, 2013 Betas should really be published with a serious health warning - if you want to avoid problems, stick with the public versions. Please see below for a link to the support team - I'd recommend you report the issue and see whether they can help. Signing out of Evernote on your desktop and backing up/ uninstalling everything and then reinstalling the previous version may allow the server version to re-download your database, but you need some more informed advice on that. Link to comment
Claudiofpiga 59 Posted August 20, 2013 Author Share Posted August 20, 2013 Update : as per recommended by Evernote Support , I uninstall the software AND delete ( or move to another folder) all local files remaining in the computer after the un-installation Then , new installation again and it seems to be , the database is re-build properly now Claudio Link to comment
Level 5* gazumped 11,652 Posted August 20, 2013 Level 5* Share Posted August 20, 2013 Sounds good.. Link to comment
Level 5* jefito 5,589 Posted August 21, 2013 Level 5* Share Posted August 21, 2013 Where do I "like" Evernote support? Link to comment
Level 5* gazumped 11,652 Posted August 21, 2013 Level 5* Share Posted August 21, 2013 ? Link to comment
Level 5* jefito 5,589 Posted August 21, 2013 Level 5* Share Posted August 21, 2013 ?Translated: how to I click on the "Like" for Evernote support, who solved the problem? Link to comment
Level 5* gazumped 11,652 Posted August 21, 2013 Level 5* Share Posted August 21, 2013 - got the meaning well enough; just wondered why you were in such a good mood.. and there's no way (that I'm aware of) to Like the techy types in Support. They probably didn't think they'd need one! Link to comment
Level 5* jefito 5,589 Posted August 21, 2013 Level 5* Share Posted August 21, 2013 I am often in a good mood -- I can't imagine why you think I wouldn't be. Gotta toss those support folks a bone once in a while (but not too often) -- keeps them hungry for more!! Link to comment
Level 5* gazumped 11,652 Posted August 21, 2013 Level 5* Share Posted August 21, 2013 Link to comment
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