tmplfdm 0 Posted August 19, 2013 Share Posted August 19, 2013 Hello Evernote.You must add an email confirmation to the new user set-up from now on. I initially used the iPhone app and hastily signed up so that I could simply try it out. In fact, I was half annoyed at the time that I had to sign up at all.So I began using the service and found it helpful, and then one fateful day you demanded that I update my password for security reasons. I dutifully reset the password and awaited my new one or a link in my inbox. It never came. I tried to open the app but now it no longer automatically logged in and I was asked for user information. This had never happened before and was at a loss. I scoured my email for evernote information but had received nothing and there seemed no way to confirm that I had even had an evernote account.I contacted your support, and received unhelpful replies and eventually was informed that my help ticket was resolved and closed. Not the case. I gave up on evernote and tried a different service, quite annoyed that I had lost all of my notes. I told people about this. Then one day, before finally removing the app from my phone, I once again tried guessing at the login, and lo-and-behold I somehow got it right.So I checked out the email information online in my settings and what did I find! I had hastily entered my information originally and had incorrectly typed my email address. If there had been an email confirmation sent to my account, this never would have happened. Thanks very much. Great service, but poor support. Link to comment
This topic is now archived and is closed to further replies.