I have been an Endnote user for over a year now. I am even a paying customer. I am very very upset and need to vent.
I had yet another problem with text handling in Endnote. A note started randomly underlying text after I put in a hyperlink, and even after I deleted it, text will get underlined. Clicking the underline toggle does nothing.
I checked and I posted about the problems with the text rendering engine before (on June 11 2008). I understood from a reply that the text engine in the Mac version had problems and this was a high priority for engineering and it would be fixed in a future release. The engineer gave me a workaround for one problem - always use Ariel medium - and this helped.
But for me, the future is, if not NOW, then very very soon.
Frankly I am ready to abandon a product I really like and look for an alternative. Let's be frank, the text engine in the Mac version is broken. It does not work. I know that is harsh criticism, but when I find myself, EVERYDAY, and I man EVERYDAY, modifying how I enter TEXT into an application to work around bugs, then it is broken. Full stop. It is not acceptable to make users think more about how they will get text into the tool than thinking about the text they are getting into the tool. Maybe this is the wrong product for me. I don't want it to OCR text I put in front of my iSight camera, I want to be able to capture notes and pictures and URLs. And when I write that, I mean I want it to do it without having to remember to use Ariel medium because I use the web version, to not mix URLs and text, etc etc etc.
OK you get my point. And I understand the engineering challenges to write a cross-platform and web based client are non-trivial. But the foundation of the product (at least on the mac side) is BROKEN. It does not work. I do not care about adding attachments when I cannot get text into my client.
Please, when is this going to be addressed. If I see one more release of Evernote on the Mac that adds any feature without fixing this, the product is gone from my Mac (and my girlfirend's).
There is SO much promise in this product, but I believe this is going to eventually kill your reputation on the Mac (and while I am at it, how about you stop sending out emails asking us to vote to make Evernote Product of the year or win this award or whatever)....
I am a paying customer, albeit 5 bucks isn't much I realize.
Idea
bryanschmiedeler 0
I have been an Endnote user for over a year now. I am even a paying customer. I am very very upset and need to vent.
I had yet another problem with text handling in Endnote. A note started randomly underlying text after I put in a hyperlink, and even after I deleted it, text will get underlined. Clicking the underline toggle does nothing.
I checked and I posted about the problems with the text rendering engine before (on June 11 2008). I understood from a reply that the text engine in the Mac version had problems and this was a high priority for engineering and it would be fixed in a future release. The engineer gave me a workaround for one problem - always use Ariel medium - and this helped.
But for me, the future is, if not NOW, then very very soon.
Frankly I am ready to abandon a product I really like and look for an alternative. Let's be frank, the text engine in the Mac version is broken. It does not work. I know that is harsh criticism, but when I find myself, EVERYDAY, and I man EVERYDAY, modifying how I enter TEXT into an application to work around bugs, then it is broken. Full stop. It is not acceptable to make users think more about how they will get text into the tool than thinking about the text they are getting into the tool. Maybe this is the wrong product for me. I don't want it to OCR text I put in front of my iSight camera, I want to be able to capture notes and pictures and URLs. And when I write that, I mean I want it to do it without having to remember to use Ariel medium because I use the web version, to not mix URLs and text, etc etc etc.
OK you get my point. And I understand the engineering challenges to write a cross-platform and web based client are non-trivial. But the foundation of the product (at least on the mac side) is BROKEN. It does not work. I do not care about adding attachments when I cannot get text into my client.
Please, when is this going to be addressed. If I see one more release of Evernote on the Mac that adds any feature without fixing this, the product is gone from my Mac (and my girlfirend's).
There is SO much promise in this product, but I believe this is going to eventually kill your reputation on the Mac (and while I am at it, how about you stop sending out emails asking us to vote to make Evernote Product of the year or win this award or whatever)....
I am a paying customer, albeit 5 bucks isn't much I realize.
Bryan
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