(Archived) Latest iPad version now takes 30 sec to respond

[gdefenbaugh 2]

Premium user here. IPad version now takes 30 seconds or more to respond to screen presses. IPad 2, 64gb. I have already taken some remediation steps.I removed the Evernote application from my iPad, reinstalled it and downloaded the offline folders again. Still runs very slow. IPhone OK. Thoughts ??

[gdefenbaugh 2]

I identified the problem. A particular set of PDF files I uploaded yesterday cause the screen to freeze in both iPad and iPhone products. These files don't look particularly complicated, but they originated as PDF files sent to me, not from a scanner. So who knows what's in them. They render fine on my PC and Mac desktops

I confirmed these were the problem by removing them from EN and normal screen responsiveness returned.

??? Would anyone at EN like a copy of the files for testing? I don't mind sending them specifically to EN but do not want to post them in this forum

[GrumpyMonkey 4,320]

I identified the problem. A particular set of PDF files I uploaded yesterday cause the screen to freeze in both iPad and iPhone products. These files don't look particularly complicated, but they originated as PDF files sent to me, not from a scanner. So who knows what's in them. They render fine on my PC and Mac desktops

I confirmed these were the problem by removing them from EN and normal screen responsiveness returned.

??? Would anyone at EN like a copy of the files for testing? I don't mind sending them specifically to EN but do not want to post them in this forum

Hi. I recommend you start a support ticket (see the link in my signature). They could probably make use of the PDFs to replicate the bug and fix it.

[gdefenbaugh 2]

Thank you for the suggestion. After my previous reply I did stumble upon the support page and I did leave them just such a note. It has become apparent to me, through other recent projects, that PDF files can be royally screwed up inside and yet still render fine on some platforms.

 

NEW INFO: I am slogging through opening/saving the files in Preview on my mac, and then importing the saved (flattened?) file into EN. This was a suggestion from the Apple Store trainers when I had problems with another PDF file that caused fits for some of their standard apps. I've completed 10% of the files and so far, screen responsiveness remains fine. I'll report back later with the final results.