Client side sync error

[natgild 3]

Everytime I attempt to sync on my Windows 7 Desktop PC, I get an error that Synchronization failed due to unexpected behavior at the client side. I do not think I have any shared folders.  My log reads:

Evernote for Windows 4.6.6.8360 (268868) Public

OS: Windows 6.1.7601 Service Pack 1

User: natgild

Memory: 42.5MB

Created: 2013/07/05 05:48:21

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Bootstrap info: loadedFresh

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errorCode=BAD_DATA_FORMAT parameter="authenticationToken"

04:32:02 [7464] 0% Session terminated abnormally, elapsed time: 0s

04:32:02 [7464] 0% * 0s (100%) spent in EDAM RPC

05:02:02 [7464] 0% Authenticating user "natgild"

05:02:03 [7464] 0% EDAMUserException: errorCode=BAD_DATA_FORMAT parameter="authenticationToken"

05:02:03 [7464] 0% Session terminated abnormally, elapsed time: 0s

05:02:03 [7464] 0% * 0s (0%) spent in EDAM RPC

05:32:03 [7464] 0% Authenticating user "natgild"

05:32:04 [7464] 0% EDAMUserException: errorCode=BAD_DATA_FORMAT parameter="authenticationToken"

05:32:04 [7464] 0% Session terminated abnormally, elapsed time: 1s

05:32:04 [7464] 0% * 0s (0%) spent in EDAM RPC

05:32:16 [2204] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 

05:32:32 [7464] 0% Authenticating user "natgild"

05:32:33 [7464] 0% EDAMUserException: errorCode=BAD_DATA_FORMAT parameter="authenticationToken"

05:32:33 [7464] 0% Session terminated abnormally, elapsed time: 0s

05:32:33 [7464] 0% * 0s (0%) spent in EDAM RPC

05:43:57 [7464] 0% Authenticating user "natgild"

05:43:58 [7464] 0% EDAMUserException: errorCode=BAD_DATA_FORMAT parameter="authenticationToken"

05:43:58 [7464] 0% Session terminated abnormally, elapsed time: 1s

05:43:58 [7464] 0% * 0s (0%) spent in EDAM RPC

05:44:08 [6064] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

05:44:08 [6064] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin4/update.xml

05:44:08 [6064] AutoUpdate: no update found, remote revision is the same as the local revision (268868)

05:44:09 [6064] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin4/ReleaseNotes_4.6.6.8360_en-us.html

05:44:38 [7464] 0% Authenticating user "natgild"

05:44:38 [7464] 0% EDAMUserException: errorCode=BAD_DATA_FORMAT parameter="authenticationToken"

05:44:38 [7464] 0% Session terminated abnormally, elapsed time: 0s

05:44:38 [7464] 0% * 0s (100%) spent in EDAM RPC

 

[gazumped 12,078]

I suggest a support ticket - see my signature.  "Client side" might be you..

[EliR 0]

Hi natgild,

 

Did you ever resolve this?  I've been getting the same issue as you.

 

thanks,

--Eli

[natgild 3]

Yes, I did.  I submitted a support ticket and received the following response and it worked for me.

 

Please perform the following steps:

1. Please navigate to Tools>Options>Sync Tab
2. Ensure that "synchronize changes on exit" is not checked
3. Press Ok
5. Navigate to File>Sign out...
6. Log back into your account.
7. Press the sync button

[cstreet 0]

Thank you! This worked for me as well.

 

 

[EliR 0]

Thank You natgild!  Worked for me too.  Thanks for helping out and doing all the heavy lifting to get this resolved, really appreciate it.

[lifalin0802 0]

where could i find the .log file as you did, or could you tell me the dirs ??

[natgild 3]

To find the log file....

 

Go to Help/Activity Log and do a "Save As"

[leach613 0]

Thanks!!  Worked like a charm.