(Archived) Version 4.6.5.8353 crashes when opening

[Roxyy 0]

I recently installed v 4.6.5.8535 and I have been unable to open the app.  I uninstalled and reinstalled and the issue occurs. The app opens and there is a modal that says it application has encountered an error. Anyone have any suggestions?

[jefito 5,598]

Yes. Open a support request. See the link in my signature.

 

BTW, the current version is 4.6.6.8360

[Roxyy 0]

I opened a support ticket already.  Upon reinstalling I looked at the properties of the app and it was not the version you indicated, but rather the one that I included in the title of my post.  I will wait for someone to respond to the ticket. I am paying customer so hopefully someone will be able to help troubleshoot. I have already spent several hours trolling forums without success.

[jefito 5,598]

Support people are there for all users; premium users get priority. They typically work normal business hours, so not on the weekend. You should get an email from them within 24 hours, though.