EvernoteUser818 8 Posted May 26, 2013 Share Posted May 26, 2013 I've had this problem for over a year. I hoped there was going to be a patch but it perhaps this is a unique problem or for few people. Anyways, I'm posting it here so hopefully it will be fixed. Syncing takes about 30 seconds even for a tiny text change to a note. Usually it will say synchronizing promotions after a couple seconds. After about 10 seconds it will freeze. I won't be able to click anything and if I do, the top of my screen will show "Not responding". I am using Windows 7 on a Lenovo Thinkpad. Evernote version 4.6.6.8360 (268868) Public. Here is the Activity Log when I start syncing (see error in bold): 22:36:04 [37504] 0% Connecting to www.evernote.com22:36:04 [37504] 0% * loaded updateCount: 493622:36:04 [37504] 0% Synchronizing ads22:36:04 [37504] 0% Reporting 21 ads, language: "en-US"22:36:04 [37504] 0% * clientProperty: [client]=[EvernoteWindows]22:36:04 [37504] 0% * ad id=576, impression time=47160 count=39322:36:04 [37504] 0% * ad id=646, impression time=46440 count=38722:36:04 [37504] 0% * ad id=634, impression time=54600 count=45522:36:04 [37504] 0% * ad id=735, impression time=49680 count=41422:36:04 [37504] 0% * ad id=743, impression time=47040 count=39222:36:04 [37504] 0% * ad id=628, impression time=53280 count=44422:36:04 [37504] 0% * ad id=742, impression time=45960 count=38322:36:04 [37504] 0% * ad id=744, impression time=53040 count=44222:36:04 [37504] 0% * ad id=739, impression time=50640 count=42222:36:04 [37504] 0% * ad id=247, impression time=48840 count=40722:36:04 [37504] 0% * ad id=688, impression time=48000 count=40022:36:04 [37504] 0% * ad id=745, impression time=50040 count=41722:36:04 [37504] 0% * ad id=747, impression time=48480 count=40422:36:04 [37504] 0% * ad id=738, impression time=49440 count=41222:36:04 [37504] 0% * ad id=578, impression time=46920 count=39122:36:04 [37504] 0% * ad id=687, impression time=55920 count=46622:36:04 [37504] 0% * ad id=269, impression time=46200 count=38522:36:04 [37504] 0% * ad id=440, impression time=360 count=322:36:04 [37504] 0% * ad id=214, impression time=56280 count=46922:36:04 [37504] 0% * ad id=491, impression time=43560 count=36322:36:04 [37504] 0% * ad id=752, impression time=1560 count=1322:36:05 [37504] 0% Retrieving 20 ads22:36:05 [37504] 0% * ad id=634 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/634" image/jpeg 17.1KB destinationUrl="https://www.evernote.com/prom/click?i=634&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=94.445024 openInTrunk=022:36:05 [37504] 5% * ad id=735 size=(125x125) advertiserName="Moleskine" imageUrl="https://www.evernote.com/prom/img/735" image/jpeg 24.7KB destinationUrl="https://www.evernote.com/prom/click?i=735&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=88.765001 openInTrunk=022:36:05 [37504] 10% * ad id=782 size=(125x125) advertiserName="Yam Labs" imageUrl="https://www.evernote.com/prom/img/782" image/jpeg 8.1KB destinationUrl="https://www.evernote.com/prom/click?i=782&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=84.176607 openInTrunk=022:36:05 [37504] 15% * ad id=759 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/759" image/jpeg 18.4KB destinationUrl="https://www.evernote.com/prom/click?i=759&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=75.533846 openInTrunk=022:36:05 [37504] 20% * ad id=720 size=(125x125) advertiserName="EvernoteBusiness" imageUrl="https://www.evernote.com/prom/img/720" image/jpeg 10.3KB destinationUrl="https://www.evernote.com/prom/click?i=720&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=68.543049 openInTrunk=022:36:05 [37504] 25% * ad id=758 size=(125x125) advertiserName="iHealth" imageUrl="https://www.evernote.com/prom/img/758" image/jpeg 40.8KB destinationUrl="https://www.evernote.com/prom/click?i=758&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=67.228342 openInTrunk=022:36:05 [37504] 30% * ad id=749 size=(125x125) advertiserName="Livescribe" imageUrl="https://www.evernote.com/prom/img/749" image/jpeg 5.0KB destinationUrl="https://www.evernote.com/prom/click?i=749&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=42.580786 openInTrunk=022:36:05 [37504] 35% * ad id=687 size=(125x125) advertiserName="WorkETC" imageUrl="https://www.evernote.com/prom/img/687" image/jpeg 5.7KB destinationUrl="https://www.evernote.com/prom/click?i=687&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=36.444532 openInTrunk=022:36:05 [37504] 40% * ad id=777 size=(125x125) advertiserName="RightSignature" imageUrl="https://www.evernote.com/prom/img/777" image/png 9.2KB destinationUrl="https://www.evernote.com/prom/click?i=777&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=26.633586 openInTrunk=022:36:05 [37504] 45% * ad id=756 size=(125x125) advertiserName="Livescribe" imageUrl="https://www.evernote.com/prom/img/756" image/jpeg 14.7KB destinationUrl="https://www.evernote.com/prom/click?i=756&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=23.055035 openInTrunk=022:36:05 [37504] 50% * ad id=578 size=(125x125) advertiserName="Skitch" imageUrl="https://www.evernote.com/prom/img/578" image/jpeg 13.5KB destinationUrl="https://www.evernote.com/prom/click?i=578&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=21.412599 openInTrunk=022:36:05 [37504] 55% * ad id=577 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/577" image/jpeg 13.9KB destinationUrl="https://www.evernote.com/prom/click?i=577&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=18.888519 openInTrunk=022:36:05 [37504] 60% * ad id=738 size=(125x125) advertiserName="HelloSign" imageUrl="https://www.evernote.com/prom/img/738" image/png 3.6KB destinationUrl="https://www.evernote.com/prom/click?i=738&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=15.780478 openInTrunk=022:36:05 [37504] 65% * ad id=576 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/576" image/jpeg 16.6KB destinationUrl="https://www.evernote.com/prom/click?i=576&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=12.889570 openInTrunk=022:36:05 [37504] 70% * ad id=628 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/628" image/jpeg 19.4KB destinationUrl="https://www.evernote.com/prom/click?i=628&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=9.910632 openInTrunk=022:36:05 [37504] 75% * ad id=704 size=(125x125) advertiserName="LIveMinutes" imageUrl="https://www.evernote.com/prom/img/704" image/jpeg 39.3KB destinationUrl="https://www.evernote.com/prom/click?i=704&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=7.937240 openInTrunk=022:36:05 [37504] 80% * ad id=754 size=(125x125) advertiserName="Dispatch" imageUrl="https://www.evernote.com/prom/img/754" image/png 3.6KB destinationUrl="https://www.evernote.com/prom/click?i=754&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=6.438138 openInTrunk=022:36:05 [37504] 85% * ad id=774 size=(125x125) advertiserName="CrashPlan" imageUrl="https://www.evernote.com/prom/img/774" image/png 7.9KB destinationUrl="https://www.evernote.com/prom/click?i=774&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=4.807582 openInTrunk=022:36:05 [37504] 90% * ad id=269 size=(125x125) advertiserName="Evernote" imageUrl="http://www.evernote.com/prom/img/269" image/gif 5.5KB destinationUrl="https://www.evernote.com/prom/click?i=269&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=3.552033 openInTrunk=022:36:05 [37504] 95% * ad id=751 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/751" image/jpeg 4.9KB destinationUrl="https://www.evernote.com/prom/click?i=751&u=840126&a=evernote%20windows&v=268868" displaySeconds=120 score=3.424831 openInTrunk=022:36:49 [37504] Commit failed: code=00000005, TRAN_SYNC_ERROR, error: "Can't sync (0x0103) updated uid=10203, text: "ad.id=688 [shoeboxed (P)]""22:36:49 [37504] 100% Can't commit transaction, error: TRAN_SYNC_ERROR (Can't sync (0x0103) updated uid=10203, text: "ad.id=688 [shoeboxed (P)]")22:36:49 [37504] 0% Usage Metrics: sessionCount=122:36:49 [37504] 0% Client is up to date with the server, updateCount=493622:36:49 [37504] 0% * saved updateCount: 493622:36:49 [37504] 0% Updating server items22:36:49 [37504] 0% Updating server note "assumption stacking", resource count: 022:36:49 [37504] 0% * guid={2d66669b-d62a-49a9-b554-197ab618eb5e}22:36:49 [37504] 0% * updateCount: 4936 --> 493722:36:49 [37504] 100% * saved updateCount: 493722:36:49 [37504] 100% Session terminated normally, elapsed time: 44s22:36:49 [37504] 100% * sent: 2.2KB, received: 287KB22:36:49 [37504] 100% * 0s (2%) spent in EDAM RPC Link to comment
C6REW 416 Posted May 26, 2013 Share Posted May 26, 2013 Hi and welcome to the forum, Whilst I cannot read the above and give you an answer from the log, my thoughts would be to look at the web version of Evernote and compare it to your Windows version. My guess is there is an anomaly that it just cannot resolve for some reason. If there is nothing obvious there and you have all the Notes on the web I would be tempted to back up the .exb files on your computer in case it all goes wrong, completely uninstall Evernote from your laptop (information on the forum which I don't have to hand if you search) then install again. I believe you will find this may solve your problem. Failing that do contact support. Best regards Chris Link to comment
DavidPierson 15 Posted May 27, 2013 Share Posted May 27, 2013 Hi, Just to add weight to Chris's suggestion, I have also done the same, and it fixed the (different) problem I was having. I did not even have to uninstall the EN program, just closed it (right click the Tray icon and quit Evernote), then deleted the files in the data directory (well, moved them elsewhere). Re-loading all the content from the web server fixed my sync issue. Tools > Options, and click the Open Database folder link. By the way, you should move all the files out of there, and not just move some. There will be files named(yourname).exb, .exb.activitylog, .exb.bak, .snippets, and .thumbnails - mine also has .acccounts and .sessiondata - just select them all and shift them somewhere else. Link to comment
DavidPierson 15 Posted May 27, 2013 Share Posted May 27, 2013 Update: If you have any Local notes, that are not stored in the web server, the above will lose them. I'm assuming you don't have any such notes (I do). Link to comment
catsknit 17 Posted May 27, 2013 Share Posted May 27, 2013 Hi, Just to add weight to Chris's suggestion, I have also done the same, and it fixed the (different) problem I was having. I did not even have to uninstall the EN program, just closed it (right click the Tray icon and quit Evernote), then deleted the files in the data directory (well, moved them elsewhere). Re-loading all the content from the web server fixed my sync issue. Tools > Options, and click the Open Database folder link. By the way, you should move all the files out of there, and not just move some. There will be files named(yourname).exb, .exb.activitylog, .exb.bak, .snippets, and .thumbnails - mine also has .acccounts and .sessiondata - just select them all and shift them somewhere else.Thank you thank you thank you! Ever since I upgraded my Window EN client a few weeks ago, it would no longer sync, telling me the user name/password was invalid. I could still access everything on the web, and from my android tablet and phone, but not desktop. I have even been in contact with support and have had several back-and-forth suggestions with no help. I did this and it fixed the problem immediately! EDited - oops spoke too soon. Yes, it now syncs with what is online but apparently I had quite a few notes in the desktop client that never got synced and so now are lost (other than being in the backup which I sent to Dropbox, thankfully). So I need to figure out how to merge those I guess. Link to comment
EvernoteUser818 8 Posted May 27, 2013 Author Share Posted May 27, 2013 Thanks for the help, guys. Removing the files in the Database folder worked! BTW, I remember uninstalling evernote before, but the problem remained. I'm not sure if the Database folder was removed in that case, or if I did a complete uninstall, if there is one. I noticed when I was trying to copy the Database folder, that I got an I/O error (0x8007045D) on the <username>.exb file. This is probably the source of my problems with syncing. I figured I was able to view all my files on Evernote's website so I probably would be okay just deleting this folder. It goes to the recycling bin anyways. Anyways, after deleting the folder, I was able to start evernote and it reloaded everything without error, and I so far have had no problems with syncing anymore. Cheers! Link to comment
DavidPierson 15 Posted May 27, 2013 Share Posted May 27, 2013 Thank you thank you thank you! Ever since I upgraded my Window EN client a few weeks ago, it would no longer sync, telling me the user name/password was invalid. I could still access everything on the web, and from my android tablet and phone, but not desktop. I have even been in contact with support and have had several back-and-forth suggestions with no help. I did this and it fixed the problem immediately! EDited - oops spoke too soon. Yes, it now syncs with what is online but apparently I had quite a few notes in the desktop client that never got synced and so now are lost (other than being in the backup which I sent to Dropbox, thankfully). So I need to figure out how to merge those I guess. Okay, to retrieve the notes that were in your local client only, is a little more tricky, but can certainly be done. I don't use Dropbox so I'm not sure how the restore works. I'll assume you must restore to the original location. The goal is create Exports of the lost notes and to import them into the good database. Overview1. Save away all the local files2. Restore the Dropbox backup to the original location3. Disconnect all netwroking to ensure the EN server does not receive a sync4. Fire up EN local, and Export each of the local-only notes, to a local file5. Put everything back, restore the files saved in (1), and re-import the individual notes Details1. Do the "Tools > Options, and click the "Open Database folder" link again, and move all the files to a save location on your PC.2. In Dropbox, restore the Dropbox backup of that folder to the original location. You should see the files reappear in your My Computer view.3. Disconnect all cable and wireless networking to ensure the EN server does not get updated at this point4. Fire up EN local, and on each unsynced note, Export as Multiple Web Pages, each of the local-only notes. Note the asterisk in the "sync" column to indicate unsynced.5. Quit EN6. Copy the files saved in (1) back to your Database Folder. Copy, not move, for safety.7. Start EN8. Import the individual notes you exported.9. If it all goes well, reconnect networking; otherwise, restore the backup and try again (i.e. repeat from step 5) Link to comment
catsknit 17 Posted May 27, 2013 Share Posted May 27, 2013 Thanks, David, that did the trick. I'm a happy camper once again! Link to comment
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