mkrigsman 0 Posted January 25, 2009 Share Posted January 25, 2009 I purchased an upgrade through Paypal, but am still waiting for the product upgrade to activate. The message says it may take up to 5 min, but it's taken hours now. We users do get impatient, especially after making payment, so please activate it for me. Thanks. Link to comment
Philip Constantinou 11 Posted January 25, 2009 Share Posted January 25, 2009 I've reviewed your billing information on Paypal. It says that you've canceled your order - no payment was made. We're happy to work with you to get this resolved. Link to comment
mkrigsman 0 Posted January 25, 2009 Author Share Posted January 25, 2009 I canceled the recurring payment to be sure I am not rebilled next year without notification. I didn't cancel the original transaction itself. I don't want to resubmit the order to be sure I am not billed twice. How do we resolve it? Link to comment
bollonet 0 Posted March 30, 2009 Share Posted March 30, 2009 I am also waiting for the premium account to be activatedIt was an hour ago I payed for premium, so it takes more than 5 minutes.Hope its activated today. Link to comment
engberg 89 Posted March 31, 2009 Share Posted March 31, 2009 bollonet -If the payment hasn't gone through, log in to your Google Checkout account at http://checkout.google.com/ and check the status of the payment there. Perhaps there was a problem at Google. Link to comment
drpiety 0 Posted March 31, 2009 Share Posted March 31, 2009 Please let me buy the premium, this is ridiculous, Resolve this lame Paypal Problem please. German Paypal not working. Link to comment
engberg 89 Posted March 31, 2009 Share Posted March 31, 2009 drpiety -Unfortunate, PayPal makes the decision about which of their users can subscribe to services like ours. We've asked them to enable every possible user, but they are making the ultimate decision based on their own policies. Trust me, we'd love to see them permit you to pay.If you have a credit card, you could try to subscribe via Google Checkout instead.Thanks Link to comment
drpiety 0 Posted April 4, 2009 Share Posted April 4, 2009 Google Payment will not happen as I will not Register there. You have the first Software I am not able to buy via Paypal. Why should Paypal not allow german customers to use their Service if they do for other Software Companies? Talk to them or do your own protected credit card payment method. It is not wise to make payment difficult users may change their mind. The Premium has not really the bells and whistles that mae it worth buying. I am just registering to support your Evernote Idea. If you let me, dammit! Link to comment
heather 604 Posted April 8, 2009 Share Posted April 8, 2009 For some reason, some German users can register via Paypal, but others cannot. For those that cannot, we have no ability to overturn PayPal's decision. We truly regret this, as we would like to see new paying customers, but we do offer more than one payment option. Link to comment
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