GraemeMac 1 Posted April 23, 2013 Share Posted April 23, 2013 Hi, We have a problem with a colleague's account. He has/had an account under his email address (he can't remember the User Id assigned to it). He tried to reset the password (as he couldn't login) but the system responded saying that the account did not exist for this email address. Yet it used to! So, he created a new account using the same email address, we shared a notebook to the email address, but when he clicked the link that was emailed, the system returned a message that told him that the "Shared notebook assigned to another account". I suspect what has happened he is that we have managed to get two accounts both with the same email address assigned. Does anyone know how we can get the original account resurrected and the new one removed. or get the sharing to the new one working. regards Graeme Link to comment
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