(Archived) Reset password lost all data

[kreagan 0]

This issue was discussed last month and although I have tried all suggested I have no resolution. I reset my password as prompted (actually had no choice as I couldn't access notes) when Evernote reopened ALL my data had gone. It was as if I was a new account. Tried reverting to previous password, tried Evernote.com logging in with username and/ or email address, emailed Evernote support ( no reply) and I can't seem to get my notes back.

I've left it for a couple of weeks now and tried again, but to no avail.

Has anyone successfully resolved this issue because I' m not using Evernote again until I get this sorted?

No trust!

[C6REW 416]

Hi kreagan and welcome to the forums,

 

I will mark this for attention.

 

Best regards

 

Chris

[C6REW 416]

Hi kreagan,

 

That's been done so you will need to let us know your ticket number on here please.

 

Can you confirm you have used the correct email address?

 

Best regards

 

Chris

[kreagan 0]

Hi Chris

Email address is correct.

But ticket number?

Not sure if its me but I find Evernote counter-intuitive. I was probably only using a smidgen of its utility...saving web recipes (many of the) and work docs...

Kreagan

[C6REW 416]

Hi Kreagan,

 

When you raise a fault you will be issued with a ticket number. This allows the support team to track everything to do with the problem and you as a user.

 

Evernote, like all products obviously needs to be learned. It is worse if you have been using another product as you need to be very open minded in your approach.

 

I do recommend Brett Kelly's Evernote Essentials V3 which is a low cost and excellent training aid for beginners and even some more experienced users.

 

Best regards

 

 

Chris

[kreagan 0]

Thnx Chris

When...I get this sorted I will look at Brett Kelly's training

However my lack of techno-cred had diddly squat to do with losing my data. I opened Evernote, had no option but to select reset password which I did successfully...logged in

And it was gone...zip

I haven't got previous ticket number but just re-faulted and ticket number is #5547

Kreagan

[C6REW 416]

Hi Kreagan,

 

Yes, the change of serial number was a bit fraught for some users.

 

Thanks for putting the ticket number up.

 

Best regards

 

Chris

[gbarry 2,658]

Hi Kreagan--C6REW had flagged this post for me, and I've been monitoring your ticket activity as we validate your account.  Looks like you've provided us a good deal of info, and you've been escalated.  I'm going to flag this today to expedite.