(Archived) EN crashes when attaching a file to note

[kachne 0]

Hi,

 

not sure what'sa happend but my EN crashes everytime I try to attach a file to note. Basicaly, just after I hit the paperclip icon, it crashes immediately.

 

It is happening both on my Mac and on my office PC as well. I have to open the browser version to add a file to note. That's kind of annoying and complicating things...

 

I am attaching my mac's log, hope it helps.

 

Thanks a lot for any advice...

Kat.

 

attachmentcrashlog.txt

[C6REW 416]

Hi Kat and welcome to the forum,

 

Can you confirm what size and type of file you are trying to attach to a Note?

 

I think the 'Activity Log' would be a better bet if you can attach that.

 

Have you tried to re boot the software - not that I am hopeful if you are having the same problem on Windows and Mac. Which again makes me think it might related to the file you are trying to attach!

 

Best regards

 

Chris

[kachne 0]

Hello Chris,

 

thanks a lot for the warm reply! And I appreciate the speed!

 

I did not put it precisely before, but is does not matter what file it as the EN crashes immidiately after I hit the paperclip. The dialog does not even open, meaning I do not even get the chance to select the file I want to upload. (It was simple 80kB xlsx file that is easily uploaded via browser and I have no troubles to repostion it  within the note using desktop EN once it is uploaded.

 

Size of the note itself should not matter either - I tried to attach a file to empty note too to see whether it is single-note or more general problem.

 

I am attaching the EN activity log for reference (I cropped just couple of days backwards to reduce the file size but left the heading in).

 

Thanks again!

Kat. Evernote_400993_2013-04-11.txt

[C6REW 416]

Hi Kat,

 

Thanks for the reply.

 

Not quite sure what is happening as I am not by my Mac which is at home in my study.

 

Have you tried to drag and drop the file onto the Note? This is how I always do it on my Windows computer.

 

Best regards

 

Chris

[kachne 0]

Thanks Chris!

 

Drag and drop works just fine (at least right now on my mac). I did not think of that!

 

I guess that is a way how to get around the crashing thingy. Thanks a lot.

 

Best,

Kat.

[C6REW 416]

Hi Kat,

 

You are welcome.

 

Regards

 

Chris

[Jackolicious 808]

Looking into it.