(Archived) Web Clipper annoying login message

[pinemeadows 3]

I am so frustrated.  Ever since I had to reset my password, the web clipper doesn't work AT ALL.  It constantly comes up with an error message saying I must log in, but there's no spot where I can do that ---and actually, I'm already logged in every doggone place I can think of!

 

This has been an ongoing problem for years now - and when it "fixes" itself, I never know exactly what has happened to make it work.  I've rebooted, logged off, logged on, and am out of alternatives.  Yes, I've reinstalled the clipper for Safari as well.  Is there something I am missing here?

 

At this rate, I don't need to pay for premium service because all I'm doing is copying and pasting - I can get free storage for those files if that's all I can do.

 

Have enjoyed Evernote when it has worked and referred a LOT of people....but this should not stop working because I was required to reset a password.  (And I won't even address the reasons I had to do that.)

 

Any ideas I can try???

[jbignert 473]

Hi,

Can you verify what Safari Clipper version you are using? Since the password reset it's important to be on the latest version. 

 

I recommend you do this:

1) Uninstall your existing clipper.

2) Restart Safari

3) Re-install the Clipper from here http://evernote.com/webclipper/

 

Hope that helps.

[pinemeadows 3]

I followed your suggestions and it still does not work.  I have the latest version.

 

At this point, I am just copying and pasting.

 

I do NOT understand why resetting my password made this stop working.  I should never have done that.

 

 

 

 

 

 

 

[jbignert 473]

What OS & Safari version are you using?

 

What Safari Clipper version are you using?

(Safari > Preferences > Extensions tab)

 

If you have a screenshot of the error message that will also be helpful.

[pinemeadows 3]

OS is 10 - version 10.8.3

Safari is 6.0.3

 

And now I can't even find the Clipper in Safari Extensions ????   but when I click on the elephant, it allows only selecting a section or the screenshot choice.  It tells me I can drag files there which is new since I reset my password.

 

This is new today - since following your instructions.  Normally it just tells me I have to login, and I've never figured out where I'm supposed to do that.

 

I want this back to the way it was before I reset my password.  When I right click on my mouse, there are no Evernote options - because it's not in Safari maybe????  How can it work at all and where would it be????

 

Thanks for your help BTW.

[jbignert 473]

Hi pinemeadows,

I think I know what is going on. You are using the 'Quick note' feature that is part of the Evernote Mac client. That one does not 'talk to Safari' the way our Clipper Extension does. 

 

Let's try this:

1) Install the Safari Web Clipper extension by visiting this URL in Safari and click the install button.

http://evernote.com/webclipper/

 

2) To use the Clipper Extension look for the Elephant icon in the toolbar of Safari browser. 

 

The difference is the the extension will not do screenshots but it will take the HTML content of webpages and turn it into a Note for Evernote. 

Let me know if that helps.

[pinemeadows 3]

Did you hear that scream?  That was me.  I now get the "save to Evernote" message when I right click, but when I do that, it TELLS ME TO LOGIN TO THE WEB CLIPPER!!!!

 

Sorry for the noise - this has been an ongoing issue ever since I reset my password, and I am ready to be done with it.  Evernote is open.  Where in the heck does a person login to the web clipper?  I've never seen where to do that!

 

Thanks for trying to resolve this. 

[jbignert 473]

Hi pinemeadows,

If you have installed the Safari Web Clipper correctly you should se a button in the toolbar. You will need to sign in via that button to use the Clipper. Please see this note:

https://www.evernote.com/shard/s13/sh/59413983-f2f6-4a1e-bf79-d73551f1c23f/e76710d64577ab76d08afe8d57a658c3

 

Hope that helps.

[pinemeadows 3]

Thank you!

 

I've had Evernote and used the clipper for years....never signed in before tonight.  I've signed in to Evernote - but never the Clipper.

 

Something else I just noticed is the black sidebar - I can hardly read it and hate that....how can I change it?

 

Thanks again jbignert....