Can't Update To 4.6.4, Error 2732 / Boostrapper.cpp:886 0x643

[jefito 5,586]

http://discussion.evernote.com/topic/36401-windows-error-code-2732-workarounds/

[Chouray 2]

All fixed. Working with Frank in Tech Support was a great help.

 

MS uninstaller would not work. Used Revo Uninstaller Pro to remove all folders, files and registry keys. One file could not be removed until a reboot was performed. Then installed this version per Frank: http://evernote.s3.amazonaws.com/win11/prerelease/Evernote_4.6.1.7772.exe

 

Install was flawless and update to latest version performed perfectly.

[Sjaak 4]

Very quiet from the Evernote people on this topic. Wonder why.

 

I cannot install and the web based version now cannot be edited. Looks like this means I cannot rely on it to work. Time to move on?

 

[jefito 5,586]

Very quiet from the Evernote people on this topic. Wonder why.

Not sure what you mean. dlu, heather and gbarry -- all Evernote employees -- have posted on the 4.6 installation problems elsewhere (see the link above).

 

I cannot install and the web based version now cannot be edited. Looks like this means I cannot rely on it to work. Time to move on?

Did you try the methods suggested in the link posted above?

I'm not sure what you mean by "the web based version now cannot be edited". Does that mean that you cannot edit notes using the web version?

[Cuvee 0]

There are 205 threads to this issue. Can someone please definitively state what should be done to fix this? It appears that the software needs to be removed completely from the desktop, and then a pre-release version is to be installed. Is that correct?

[jefito 5,586]

There are 205 threads to this issue. Can someone please definitively state what should be done to fix this? It appears that the software needs to be removed completely from the desktop, and then a pre-release version is to be installed. Is that correct?

Though the general idea that the 4.6.3 version needs to be correctly uninstalled first is correct, there there is no definitive solution to that problem, as best I understand it. There is a small number of approaches that have been verified as working in some, but not all, cases. They are all listed out in the related (but also unfortunately lengthy) topic here: http://discussion.ev...32-workarounds/

[dlmsantiago 0]

I'm experiencing this issue as well - just wanted to add a name to the record.

[jbenson2 2,146]

dlmsantiago

Thanks for your post. I've been following this issue closely.

Since there is no way in knowing which 64-bit Windows users will be affected, I'm continuing to hold off.

I don't want to be put in a position requiring multiple solutions and Registry-based tweaks.

I hope the next release finally addresses this issue completely.

[MCabZ 3]

dlmsantiago

Thanks for your post. I've been following this issue closely.

Since there is no way in knowing which 64-bit Windows users will be affected, I'm continuing to hold off.

I don't want to be put in a position requiring multiple solutions and Registry-based tweaks.

I hope the next release finally addresses this issue completely.

Definitely the best stance. All these workarounds for an update is nuts.Despite this hiccup, Evernote is a very good app.

[jbenson2 2,146]

dlmsantiago

Thanks for your post. I've been following this issue closely.

Since there is no way in knowing which 64-bit Windows users will be affected, I'm continuing to hold off.

I don't want to be put in a position requiring multiple solutions and Registry-based tweaks.

I hope the next release finally addresses this issue completely.

Definitely the best stance. All these workarounds for an update is nuts.Despite this hiccup, Evernote is a very good app.

Yes, Evernote is a nice program. I've got over 20,000 notes and I use it every day.

This data is important to me and I don't want to risk jeopardizing it.

The older version works just fine for me.

I'll let the more adventuresome souls test the upgrade water and watch what they have to say.

Learn from others.

[samthesplatt 0]

Well I tried the upgrade like everyone else and it failed.

 

But I have managed to install the update....

 

Its quite simple, just uninstall your existing version and run the update, which is the complete software. Worked a treat.

[TLhM 0]

The error code 2732 is caused by Windows Installer 

Search for "Windows Installer Cleanup Utility", download and execute it

Select any information of Evernote installation and remove it.

Then try again the update and it wiil work perfectly.

This worked for me without any uninstallation or registry modification.

 

TLhM

[JPatterson 1]

Easiest solution that worked for me.

 

 

Start

Run

Type "cmd" and hit [ENTER]

Type "set" and hit [ENTER]

Find TEMP=C:\Whatever path is listed (i.e. C:\Users\Userx\AppData\Temp)

Copy that path.

Open My Computer or Windows Explorer

Paste the path 

Delete all the files in that directory that you can delete.  Some may be in use.  Just skip those.

 

Run the upgrade again.

 

Go back to the TEMP directory.

Find "Evernote.msi"

Right-click and select "Run as Administrator"

 

The installation should complete.

 

Hopes this helps.

[mysterjinx 0]

There are 205 threads to this issue. Can someone please definitively state what should be done to fix this? It appears that the software needs to be removed completely from the desktop, and then a pre-release version is to be installed. Is that correct?

Though the general idea that the 4.6.3 version needs to be correctly uninstalled first is correct, there there is no definitive solution to that problem, as best I understand it. There is a small number of approaches that have been verified as working in some, but not all, cases. They are all listed out in the related (but also unfortunately lengthy) topic here: http://discussion.ev...32-workarounds/

 

From some of the other threads I've looked at, I was able to get the new version installed by doing the following:

 

1. Install the new version (my exisiting version was 4.6.3) but going to the directory the .msi file is located. (C:\Users\<username>\AppData\Local\Temp\). It successfully installed on my WIn7 x64 laptop, which I was able to verify through the start menu and the control panel option for programs and features.

 

NOTE: Here I noticed that both the new version (4.6.5) and the old version (4.6.3) were shown. From how I had the old version installed, my existing shortcuts would point to the old version and not the new version, so I deleted all by old shortcuts and created new ones based on the start menu entries.

 

2. Uninstall the old version (4.6.3). Since I deleted my old shortcuts first, I don't know if that removed my old shortcuts, or updated them to the new version (which it didn't).

 

That's all I had to do - no editing the registry, no using Revo to uninstall, no "Run as Administrator". Hope this helps.

[MCabZ 3]

The error code 2732 is caused by Windows Installer 

Search for "Windows Installer Cleanup Utility", download and execute it

Select any information of Evernote installation and remove it.

Then try again the update and it wiil work perfectly.

This worked for me without any uninstallation or registry modification.

 

TLhM

Ran the "Windows Installer Cleanup Utility" and updated to 4.6.5 without any problems. Thanks.

[bzt8fs 0]

Ditto what TLhM said. This is a Microsoft installer issue.

 

I have windows 8 64 bit and had the same error when attempting to update.

 

Went to the Microsoft website and ran their "Fix it" application, told it I was having problems uninstalling 4.6.3, when it completed, I ran the latest Evernote Installer and it ran quickly and correctly.

 

About now shows V4.6.4.8136 installed, the windows uninstaller shows only this version of Evernote installed and my syncing works correctly.

 

Hopefully, this will work for the rest of you as well.

 

Good Luck!

[dlu 628]

Glad that fixed it!

[Izaco 1]

Yes, this seems to happen on some subset of Windows 64bit users. I suggest users go contact customer support. If you feel comfortable doing it on your own, here's what seems to work for the instances I have encountered.

 

1. Backup your files and data.

2. Download something like REVO

3. Have local notes? Make another backup!

4. No really, make backup

5. Do a full uninstall with REVO or another tool of your choice

6. Go download 4.6.4 from evernote.com

 

If you have any questions that the fine folks on this forum can't answer, customer should be able to help.

I followed your instruction exactly as presented and they do not work.

[pender 7]

 

The error code 2732 is caused by Windows Installer 

Search for "Windows Installer Cleanup Utility", download and execute it

Select any information of Evernote installation and remove it.

Then try again the update and it wiil work perfectly.

This worked for me without any uninstallation or registry modification.

 

TLhM

 

THIS IS GREAT. Fixed my issues in 5 minutes! (I would like to add that you Run the fix-it-program AS ADMIN".)(It failed to install when I first tried to install it "normally".)

 

I had this "can't install efvernote"-issue first a while back and now again today. 

 

Much thanks for the solution! 

 

*love*

[lygil 0]

 

 

 

Thanks for letting us know. We might be asking a few more questions and then trying again. Thanks for sticking with us

 

I am getting the same error.

(Windows 8 x64)

 

 

 

[03/12/2013 23:53:28] Evernote 4.6.4.8113 Installation has started

[03/12/2013 23:53:28] Running as user: User

[03/12/2013 23:53:28] Initializing installed product finder.

[03/12/2013 23:53:28] Checking if product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed.

[03/12/2013 23:53:28] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not installed.

[03/12/2013 23:53:28] Checking registry for product {f761359c-9ced-45ae-9a51-9d6605cd55c4}.

[03/12/2013 23:53:28] Located product GUID in HKLM.

[03/12/2013 23:53:28] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} install location is D:\Program Files\Evernote\

[03/12/2013 23:53:28] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} version is FSSH

[03/12/2013 23:53:28] Initializing installed product finder.

[03/12/2013 23:53:28] Located product {4C8BBCC8-8363-11E2-A3F4-984BE15F174E} with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.

[03/12/2013 23:53:28] Product {4C8BBCC8-8363-11E2-A3F4-984BE15F174E} version is 4.6.3.8096

[03/12/2013 23:53:28] Product {4C8BBCC8-8363-11E2-A3F4-984BE15F174E} install location is D:\Program Files\Evernote\

[03/12/2013 23:53:28] Initializing installed product finder.

[03/12/2013 23:53:28] Checking if product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is installed.

[03/12/2013 23:53:28] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not installed.

[03/12/2013 23:53:28] Checking registry for product {A5C8B875-E86C-4783-83F4-F35E788FFC29}.

[03/12/2013 23:53:28] Product GUID {A5C8B875-E86C-4783-83F4-F35E788FFC29} was not found in the registry

[03/12/2013 23:53:28] Checking for already installed products

[03/12/2013 23:53:28] Detected version 4.6.3.8096 installation

[03/12/2013 23:53:28] Product is installed PerMachine

[03/12/2013 23:53:28] Admin user + PerMachine install: continue.

[03/12/2013 23:53:28] Parsing command line: "E:\Evernote 4.6.4.8113.exe" 

[03/12/2013 23:53:28] User preferred language is: zh (CN)

[03/12/2013 23:53:28] Using language: 2052

[03/12/2013 23:53:28] Using transform :2052

[03/12/2013 23:53:28] The following arguments will be passed on to msiexec.exe:  /qb  ALLUSERS=1 TRANSFORMS=:2052  APPLICATIONFOLDER="D:\Program Files\Evernote\"

[03/12/2013 23:53:28] Extracting resource with ID 129 of type BIN to file C:\Users\User\AppData\Local\Temp\Evernote.msi

[03/12/2013 23:53:29] Using MSI package from C:\Users\User\AppData\Local\Temp\Evernote.msi

[03/12/2013 23:53:29] Executing C:\Windows\system32\msiexec.exe /i "C:\Users\User\AppData\Local\Temp\Evernote.msi"  /qb  ALLUSERS=1 TRANSFORMS=:2052  APPLICATIONFOLDER="D:\Program Files\Evernote\"

[03/12/2013 23:53:36] Process execution was successful.

[03/12/2013 23:53:36] Installation failed: (.\Bootstrapper.cpp:886) 0x643:

hi, maybe try this.

1.  regedit ---> registry

2. search: E190C2EA

3. find two relevant key in:

HKEY_CLASSES_ROOTCR\Installer\UpgradeCodes

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders

4. delete them and restart

 

Wow~It works. But the 2ed key is in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes

 

THX 

 

this solution worked for me.

[Bad Doggie 0]

Hi, I've just had the same problem updating from 4.6.3 to 4.6.4. Windows 7 x64 SP1.

 

Solution for me was to completely uninstall 4.6.3 from Control Panel -> Program's and Features then download and and install 4.6.4 from the web site.

Tried that. Also tried iObit Advanced System Care Ultimate etc. Same error whether trying to install or uninstall. Also weird: both laptop and desktop run Windows 7 64-bit. Desktop had the problem but later fixed it on its own. I still can't fix it on the laptop.

[Bad Doggie 0]

My PC was pushed a new version.

NOW 4.6.3.8093 (268601)

NEW 4.6.3 public 268604

 

maybe it aims to repair the problem

It's now August 2014, Evernote is on version 5.5.3..4236. The error message is usually 2203, and it's exactly the same thing. Bootstrapper error ccp:915 -- 0x643. Regardless of the numbers, this problem remains for many.

[BurgersNFries 2,407]

It's now August 2014, Evernote is on version 5.5.3..4236. The error message is usually 2203, and it's exactly the same thing. Bootstrapper error ccp:915 -- 0x643. Regardless of the numbers, this problem remains for many.

It's only a problem for those who sat on it for a year & a half...

 

The error isn't in 4.6.4. It's in 4.6.3. Unless you fix it now, you will not be able to update to anything else.

If none of the fixed have worked for you (https://discussion.evernote.com/topic/36401-windows-error-code-2732-workarounds/page-3#entry199494 - see 'best answer' at the top) and you're a premium user, you should either submit a support ticket or use chat.