Larry Newman 1 Posted March 10, 2013 Share Posted March 10, 2013 Hello, The clipper in Chrome (27.0.1430.3) right now doesn't seem to be working? I try to click it, but it doesn't appear as well as it used to. I did delete it and reinstalled it but to no avail. See the screen capture as attached...please advise? ThanksLarry P.S. Evernote is a champ! Link to comment
redwoodtwig 4 Posted March 11, 2013 Share Posted March 11, 2013 Same here. When I click on options in the extension settings, a blank tab comes up that never finishes loading. I'd really rather clip directly from Chrome rather than having to copy the link and paste it into Firefox. thanks Link to comment
Julio Blanco 0 Posted March 11, 2013 Share Posted March 11, 2013 Just another Me too. Blank tab after clicking in the extension. Tried reinstalling but did not work Link to comment
jbignert 473 Posted March 11, 2013 Share Posted March 11, 2013 Hi all, a few tips that may help... - Chrome 27 is a bit too far out to be supported. We test on stable and beta.- Check your system clock and make sure it is showing current date & time. BTW what OS versions are you on? Also check the Clipper version, latest stable release is 5.9.11 Link to comment
Larry Newman 1 Posted March 11, 2013 Author Share Posted March 11, 2013 Hi Brown, Mine is Windows 8 on my brand new PC (Toshiba). I just noticed that my laptop which has Windows 7 runs Evernote Clipper on Chrome just fine. As for Windows 8, I did delete the Clipper yesterday and reinstalled it (5.9.11), but it still fails. I checked my system clock. It's just fine. It was reset automatically to Daylight Saving Time yesterday. And, yes, it shows 3/11/2013 today. Thank you for your reply, Larry Link to comment
Larry Newman 1 Posted March 12, 2013 Author Share Posted March 12, 2013 Evernote, How soon will you fix this bug? Hopefully soon! Larry Link to comment
jbignert 473 Posted March 12, 2013 Share Posted March 12, 2013 @Larry - did you try using Chrome stable (25.x) as I mentioned earlier Chrome 27 is pretty early beta and we support stable version. Link to comment
ted1735 2 Posted March 12, 2013 Share Posted March 12, 2013 Same problem here!I have tried Chrome Dev and Chrome beta Version 27.0.1430.3 beta-m Link to comment
Larry Newman 1 Posted March 12, 2013 Author Share Posted March 12, 2013 @Evernote, Right now it's Version 27.0.1430.3 dev-m in my computer...how do I go back to Chrome Stable (25.x)? Please advise. Link to comment
Richard Brock 0 Posted March 12, 2013 Share Posted March 12, 2013 Hi I am getting the same problem on Chrome. See attachment. Richard Link to comment
jbignert 473 Posted March 12, 2013 Share Posted March 12, 2013 It worked fine for me on Chrome 27 for my basic testing. One idea - if you have experimental Javascript enabled we've seen that it is not working and we currently haven't found a way to work around that. Is everyone who gets this on Windows 8? Hands up if you have this issue and run Win 8... Link to comment
exon 0 Posted March 12, 2013 Share Posted March 12, 2013 It worked fine for me on Chrome 27 for my basic testing. One idea - if you have experimental Javascript enabled we've seen that it is not working and we currently haven't found a way to work around that. Is everyone who gets this on Windows 8? Hands up if you have this issue and run Win 8... I am seeing this as well. On OSX Chrome 27 and Windows 7 (SP1?) Chrome 25 and 27. It had worked previously on both these computers using those versions of Chrome but I'm not sure when it stopped working. Last week for sure it was, last night (Monday the 11th) it wasn't. Interesting that you mention the system clock. Mine switched to daylight savings over the weekend - perhaps that is a clue? Reinstall doesn't fix the problem. The web clipper in Firefox (19.0.2) on both OSs works fine. EDIT: Oops - I was wrong about the Windows version of Chrome. It wasn't working with 25.something and I upgraded and that fixed the problem. I thought I upgraded to 27 but it was just a newer build of 25. So the web clipper is now working fine on Chrome 25.0.1364.172 on Windows 7. Still broken on OSX Chrome 27. Interestingly, my Google+ extension creates a similar situation where the pop-up is blank (see attached screenshot). In both cases the pop-ups actually still function, you just can't see anything. i.e. if you're logged into the web clipper then hitting Enter will create the clip. So, the situation appears to be with Chrome's rendering and not Evernote specifically. Link to comment
Larry Newman 1 Posted March 12, 2013 Author Share Posted March 12, 2013 I'm hands up on Windows 8 Link to comment
erikdj 0 Posted March 13, 2013 Share Posted March 13, 2013 Same here. Chrome 27, OSX, rMBP. Link to comment
BIAjames 0 Posted March 13, 2013 Share Posted March 13, 2013 Updated today to 27.0.1438.7 dev and all is back working like a charm. Link to comment
fhoibz 0 Posted March 14, 2013 Share Posted March 14, 2013 I am having the same problem. Web Clipper keep showing "waiting for page". OS: Win 7Chrome: 25.0.1364.172 m By the way, I am also have problem log in to Evernote web. Link to comment
drj 0 Posted March 14, 2013 Share Posted March 14, 2013 I guess misery loves company. My issue also involves Lastpass also. Neither Evernote web clipper or Lastpass are working correctly in Chrome, but I was having problems before daylight savings time changed. It has to be an issue with Google Chrome I'd think, but I don't seem to find anything that is helping. I have a laptop that also is using Windows 7, and both extensions work normally on it so I guess I'll have to compare the settings between my desktop and my laptop computers. If I learn anything I'll post later. Link to comment
drj 0 Posted March 14, 2013 Share Posted March 14, 2013 I just opened the Evernote program on my desktop computer and hit the "sync" choice under "Tools", and now the web clipper is working normally again. Although I still think it's a Google issue I'll take anything that works. If I restart my computer, and it doesn't work, and I have to reset it again I'll post. I use Evernote all the time so it's a big frustration to not have it working. I'm going to see if something like that is possible to be Lastpass working again. Link to comment
drj 0 Posted March 14, 2013 Share Posted March 14, 2013 This will be my last post on this subject because after syncing the Evernote program now my Lastpass program is working normally also. It's weird, but it's working. I don't understand why, but I can live with that. I'll let the tech guys figure that out today. Link to comment
Dave-Demux 0 Posted March 14, 2013 Share Posted March 14, 2013 I'm unable to login into the web clipper extension in chrome Version 25.0.1364.172 m on Windows XP, it keeps returning an unknown error which isn't very helpful. I have tried deleting it and re-installing but still not working.I then read the posts by drj and manually synced Evernote on my desktop and the extension is now working?!? Link to comment
Dave-Demux 0 Posted March 14, 2013 Share Posted March 14, 2013 Update, it's broken again and wont let me log in. There is a new thread for this specific behavior when trying to log in so will follow up there. Link to comment
Copythat 0 Posted May 16, 2013 Share Posted May 16, 2013 My Evernote just quit working. That has never happened before...I think there is a posability that malware is in the background, yes, I may have "that", lol... Link to comment
leotolstoi 0 Posted May 17, 2013 Share Posted May 17, 2013 Evernote Web Clipper stopped working a few weeks ago. I emailed Evernote, who replied, apologetically, that the latest version of Chrome, which I have, is incompatible with Evernote. And I did like Evernote so much, used it a lot. Link to comment
jbignert 473 Posted May 17, 2013 Share Posted May 17, 2013 Hi Leotolstoi,We support and test Chrome stable and beta but not the dev channels that are 2 version numbers over stable. I need to know a bit more about your setup to help you. - OS version- Chrome version- Web Clipper version number More details on what happens when you click the Web Clipper button in the Chrome toolbar? - Can you sign in successfully? Link to comment
leotolstoi 0 Posted May 17, 2013 Share Posted May 17, 2013 Evernote stopped working quite suddenly, but I really can't remember whether I had updated Chrome before the problem. OS: Windows 7 Home Premium, Service Pack 1. Chrome 26.0.1410.64 m, Evernote version is 4.6.5.8353 (268861) Public. I have no trouble signing in. The message I get is 'You must sign in using the Clip to Evernote toolbar button before you can make clips.' Link to comment
jbignert 473 Posted May 17, 2013 Share Posted May 17, 2013 Thx Leotolstoi,1) Verify that you are signed in to the Chrome Web Clipper extension. See image belowhttps://www.evernote.com/shard/s13/sh/0f5417d5-3e46-4c67-964c-38518352b193/faae5fb20270c93cc67f3bca0cad1c9d 2) The Web Clipper is a product of its own and being signed into the Windows client is not enough. If signed into the Web Clipper you should be able to clip using the context menu. Let me know if that helps. Link to comment
maciaclark 0 Posted May 19, 2013 Share Posted May 19, 2013 i have same problem here. i use chrome 26.0.1410.64 and my os is windows 7 sp1i am sure that i have already signed in web clipper.please fix , thx Link to comment
Kirsten 0 Posted May 19, 2013 Share Posted May 19, 2013 I'm now having the same issue too. It works fine on Firefox but Firefox bogs my machine down. I'm on OS 10.6Chrome: Version 26.0.1410.65Web Clipper: 5.9.14 It worked fine until two days ago. I am logged into Evernote, it forever says "waiting for page." Link to comment
James Kubecki 0 Posted May 20, 2013 Share Posted May 20, 2013 I'm having the same issues. I can tell it to clip, but it hangs on "Syncing" forever. Evernote status page/Twitter feed says everything is OK there. I'm on Mac OS X 10.8.3 Chrome Version 26.0.1410.65 (stable) Web Clipper 5.9.14 (And I just updated to a premium account a couple of weeks ago. ) Link to comment
James Kubecki 0 Posted May 20, 2013 Share Posted May 20, 2013 Just FYI to everyone else with this issue - the Chrome "Evernote Clearly" extension seems to work. It's not a preferred permanent solution, but in a pinch, it will let you clip from Chrome. Link to comment
MedTechDeveloper 0 Posted May 20, 2013 Share Posted May 20, 2013 Adding this here - I've noticed it as well, across two computers both running the most recent version of Chrome (26.x) on OS X 10.8.3 and Windows 7 x64 Professional. On Windows 7 it 'clips' and then hangs at syncing, while on OS X it hangs at 'clipping'. This started late afternoon at approximately 3pm on Friday, May 17th and has continued through today. Evernote staff, any word on why this might be, when a fix might be released, or at least if there's a workaround we can use? Thank you. I use Evernote on a daily basis, dozens of times a day, so this is pretty impacting. Link to comment
jbignert 473 Posted May 20, 2013 Share Posted May 20, 2013 Thanks folks for the detailed reports. We are investigating, in our tests it works as expected at the moment so if you have more details on how to reproduce this issue please post it here. Link to comment
MedTechDeveloper 0 Posted May 20, 2013 Share Posted May 20, 2013 Thanks folks for the detailed reports. We are investigating, in our tests it works as expected at the moment so if you have more details on how to reproduce this issue please post it here. I know Evernote Clipper has a logging feature - is there a way to turn this on to provide assistance? I would be happy to work with a tech or developer to obtain results from systems that are demonstrating this as I am witnessing it across multiple computers. Some more detailed information:Chrome: Version 26.0.1410.65 (OS X) 26.0.1410.64 m (Win7)OS: OS X 10.8.3, Windows 7 x64 SP1Chrome Enabled Extensions: Adblock, Adblock Plus, Code Hilight, Download Assistant, Evernote Web Clipper (v5.9.14), Feedly, ForecastFox, Google Music Player Enhancements, LastPass, LocalLinks, Session Buddy, Speed Dial 2, TamperMonkey, Tweetdeck, XMarks Bookmarks Sync. Operating in Developer Mode. (Same on both) An example that currently has generated this result: http://lifehacker.com/how-to-supercharge-your-router-with-dd-wrt-508138224 The sequence is to open the tab, click the Web Clipper icon. Letting it default select a notebook and article selection, click OK. It clips, and then sits in 'syncing' as long as the tab is open. If the tab is closed, the number on the icon increments by 1, to show it's waiting to sync. If I close and quit Chrome on either OS and restart, the items aren't synced and the count clears from the clipper, which I assume is expected behavior. As a note, on both machines demonstrating this I have the desktop client running in the background. Out of curiosity on the Windows 7 machine I force-quit Chrome and cancelled its background processes, opened a link, and let it sit from ~10pm CST Friday May 17th until ~8am CST May 20th. During that time it failed to sync at all. I also tested in a Windows XP SP3 Virtual Machine with Chrome updated to latest version and same extension list. This clipped the link after a noticable delay, but the sync lacked all images. A few other test ones synced as well, but again with no images. Link to comment
jbignert 473 Posted May 20, 2013 Share Posted May 20, 2013 Hi MedTech,Thanks for offering your help to troubleshoot this. Please capture the logs as described in this note:https://www.evernote.com/shard/s13/sh/55e463ac-b747-49c8-9f4d-4a7a268d3ab9/22f4045827f041ec82e2b2bfede43923 And send them in a PM or shared note to me. That will most likely help us a lot. Link to comment
MedTechDeveloper 0 Posted May 20, 2013 Share Posted May 20, 2013 I have sent you a PM containing the information requested from both a Mac and Windows computer that demonstrated the issue during testing. Please let me know if it works or if you need anything else. Link to comment
DenisWSRosa 0 Posted May 20, 2013 Share Posted May 20, 2013 Same error here too, the evernote icon always show the number "20", and the pages still did not get included in my notes. Should I just stay calm or I really lost the pages that I have clipped? OBS: Chrome Version 25.0.1364.160 Ubuntu 12.04OBS: I also have checked the log and nothing is shown. Link to comment
jbignert 473 Posted May 20, 2013 Share Posted May 20, 2013 @DenisPlease verify that you are on the latest Web Clipper version 5.9.14 Things to try while we are investigating the root cause:- Sign out and then sign back in again. If you get a number icon that means you have pending uploads that has not reached the Evernote service yet. Once Web Clipper gets connected again they should resume uploading as they are saved locally.- Restart your computer.- Uninstall > Re-install (this will delete any pending uploads you may have so proceed with caution if you have important items that are not saved) Link to comment
printus 0 Posted May 20, 2013 Share Posted May 20, 2013 Hey Evernote team, I'm also experiencing the same Web clipper issues since three or four days. The web clipper simply doesn't sync. It does the clipping part, but then shows a small yellow number on the Evernote Icon. A restart of Chrome causes the number to disappear, but I assume the pages get lost as they don't show up in Evernote. After restarting Chrome, it clips and syncs one or two pages, but after that the same problem occurs again. I'm running:OS X 10.8.3 on a Macbook Pro Chrome 26.0.1410.65Evernote Web Clipper 5.9.14 Already re-installed the web clipper and restarted the macbook, signed out and in about a billion times, but no results. Hope you get this fixed soon! BTW I love Evernote. Best application ever! Kudos to you! Link to comment
jbignert 473 Posted May 20, 2013 Share Posted May 20, 2013 Hi Printus, thanks for your report and sorry for the inconvenience. If possible can you see my earlier post about capturing logs from Chrome and send them in a PM to me, that will help us investigating this further. So far we have reasons to believe this can be a Chrome browser issue, additional helpful thing for us to know would be:1) Do you have Chrome Canary installed on your system as well?2) Do you have any weird developer settings going on?3) Do you have any extensions or other settings that will clear the cache or local storage in regular intervals?4) If you are comfortable, send me a PM with all the extensions you have installed in Chrome. Link to comment
printus 0 Posted May 21, 2013 Share Posted May 21, 2013 1) No idea what that is, guess no2) Nope3) Not that I know of 4) Sure FYI I haven't change anything in Chrome the last days Link to comment
Christopher Selth 0 Posted May 21, 2013 Share Posted May 21, 2013 Clipper problem persisting.Endless synch, with no completion of task Mac OS 10.6.8Chrome Version 26.0.1410.65Evernote Version 5.0.7 (400995)Premium Account It would appear from this thread that this problem has persisted.Could we get some feedback from Evernote as to possible cause? And how long to get fix?This is serious problem. Thanks Link to comment
ytsuchiyama 0 Posted May 21, 2013 Share Posted May 21, 2013 Dear evernote team, I have the same problem here, numbers of pending clips shown on elephant mark. It has been happening since Fri 17 May, Asian morning time. I'm on Windows 7 Pro SP1 / Chrome ver 26.0.1410.64 m / evernote clipper 5.9.14. I re-installed Chrome and the extension, but the issue not solved. Evernote client on Windows works fine. I will keep watching this topic. Regards, Link to comment
Mikhail Zelenin 1 Posted May 21, 2013 Share Posted May 21, 2013 I have the same error with everlasting sync of my web clipping. I've debug clipper (page _generated_background_page.html) and find two js error. When I first start browser I've error : Error during contextMenus.remove: Cannot find menu item with id pdf sendRequest:22 chromeHidden.handleResponse sendRequest:22 When sync have frozen: Error in event handler for 'undefined': Invalid value for argument 1. Value must not be less than 0. Error: Invalid value for argument 1. Value must not be less than 0. at validate (schemaUtils:37:15) at Object.normalizeArgumentsAndValidate (schemaUtils:123:3) at Object.<anonymous> (schema_generated_bindings:301:32) at Object.Browser.sendToTab (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/common/Browser.js:53:23) at Object.msgHandlerGetConfig [as main_getConfig] (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/main/Extension.js:1427:13) at <error: illegal access> at chrome.Event.dispatchToListener (event_bindings:390:21) at chrome.Event.dispatch_ (event_bindings:376:27) at chrome.Event.dispatch (event_bindings:396:17) at miscellaneous_bindings:166:33 event_bindings:380 chrome.Event.dispatch_ event_bindings:380 chrome.Event.dispatch event_bindings:396 (anonymous function) miscellaneous_bindings:166 chrome.Event.dispatchToListener event_bindings:390 chrome.Event.dispatch_ event_bindings:376 chrome.Event.dispatch event_bindings:396 chromeHidden.Port.dispatchOnMessage miscellaneous_bindings:254 Hope it will help. Mikhail Link to comment
MedTechDeveloper 0 Posted May 21, 2013 Share Posted May 21, 2013 For those of you following this thread, I was able to successfully back out of this problem. Here's how: 1. Go to the Chrome Menu, Extensions.2. Click on the trash icon next to Evernote Web Clipper extension. Say yes, make sure it's removed.3. Close Chrome. This is important, make SURE Chrome is not running in the background! (I suspect this might be the problem for those of you that uninstalled/reinstalled already.) To make sure, press Ctrl-Shift-Esc, browse the task list, and make sure there are no "Chrome" instances running. There may also be a chrome in your systray (for Windows users), make sure to kill it as well.4. Restart Chrome, and go to http://evernote.com/webclipper/5. Install the web clipper from that page. The Web Clipper guide will pop up, and to ensure it's working, click to sign in, without changing any options, and sign in using your email account rather than user name.6. If all goes well, it should clip successfully. I tested this on Mac and Windows, and so far so good. Hopefully this helps others; if this is what fixed it maybe something in the internal caches got corrupted and the remove/full restart cleared it out. As a heads up, you may lose your tabs, so just be forewarned about having to reopen them! Link to comment
Mikhail Zelenin 1 Posted May 21, 2013 Share Posted May 21, 2013 I did the same before. It doesn't help me. I am waiting whet evernote devs will look at my js errors. PS May be somebody know the alternatives for evernote? Link to comment
DenisWSRosa 0 Posted May 21, 2013 Share Posted May 21, 2013 Hi All! Just an update: --> I have tried to sign out and then sign back in again, nothing changed. --> Restarted my computer, and all my pending notes have gone , I will try to recover them later. At least web clipper looks like is working again. ps: My log is still blank. In future versions of web clipper I think that is very interesting to log each clipped URL, so in cases like this we have some place where we can recover the lost URLs. Link to comment
ritm 0 Posted May 21, 2013 Share Posted May 21, 2013 +1. Same problem in Chrome 26.0.1410.64 m.Stuck on syncing, just yellow number icon on web clipper icon. Link to comment
dulynoted 1 Posted May 21, 2013 Share Posted May 21, 2013 Same issue here. I've attempted all the suggested fixes and nothing works. Clipper was acting up mid-week, then was fine over the weekend, and is not functional right now. Seeing as it's central to Evernote's functionality, couldn't the company tell us when it will be fixed? Link to comment
jbignert 473 Posted May 21, 2013 Share Posted May 21, 2013 Hi all,If you are affected by the failure to sync issue on Chrome and have a few minutes to help us troubleshoot the issue please read on. We have a diagnostic build that will log more verbose errors to the background.html page. Please follow instruction in this note to install this version:https://www.evernote.com/shard/s13/sh/84d50482-3ca6-4d9b-a47f-27509e774e97/f9bc37d4ce6ae1a39f69d46f5134d8ca This will help us further diagnose the issue. Link to comment
wogong 0 Posted May 22, 2013 Share Posted May 22, 2013 The diagnostic build is ok in win8 64bit Chrome 27.0~ but the build in Chrome Web Store does not works, both 5.9.14. Link to comment
ytsuchiyama 0 Posted May 22, 2013 Share Posted May 22, 2013 Dear jbignert, I followed your instruction and installed the diagnostic version.Initial several clips went well with that test version, then the same problems happened.However, I cannot find link to the error log as shown in your instruction page. There are no line between Permissions and Allow in incognito with my page. I'm on WIn7Pro / Chrome 27.0.1453.93 m / Web Clipper diagnostic version Hope it gives some information for your investigation. Regards, Link to comment
jbignert 473 Posted May 22, 2013 Share Posted May 22, 2013 Hi ytsuchiyama,There is one checkbox called 'Developer mode' that I forgot to mention. It has to be checked to reveal the 'generated background page HTML' link. Sorry about that. Link to comment
paulevernote 0 Posted May 22, 2013 Share Posted May 22, 2013 Is there a way to identify or record or save the uncompleted clips ?I now have 16, and am reluctant to shut down before I find a way to get back to them.Thanks Link to comment
jbignert 473 Posted May 22, 2013 Share Posted May 22, 2013 Hi all,We are getting closer to locating the cause and would like to reach out to affected users for a few more data points. (if you are getting the sync failure where notes are not uploaded but the yellow icon keeps incrementing) 1) Your user ID2) Your shard ( shard = the server number that your notes and data are stored on) How to get user ID:https://www.evernote...dd1e7261e7d2d0 How to get your shard ID:1) Create a new test note with some random content.2) Shared the note and copy the URL to clipboard.3) Load the shared note URL in a browser. The shard ID is in the beginning of the shared note URL. https://www.evernote.com/shard/s13/sh/ba313faf-c54d-4f3c-bea6-b9c62d4b1286/5ffad1e4dc14cf5a9d3f205711eecdfe Send it in a PM to me please. Link to comment
Level 5* EdH 1,670 Posted May 22, 2013 Level 5* Share Posted May 22, 2013 How to get user ID:https://www.evernote...dd1e7261e7d2d0 The inspect popup command isn't there on Chrome for Windows. How do I get my chrome ID for you in that case? Link to comment
jbignert 473 Posted May 22, 2013 Share Posted May 22, 2013 @EdH - there is a 'Developer mode' checkbox that needs to be enabled on the top of the 'Manage extensions' page. Once you enable that you should see the 'Inspect Popup' command. Sorry for missing that earlier. Link to comment
Level 5* EdH 1,670 Posted May 22, 2013 Level 5* Share Posted May 22, 2013 @EdH - there is a 'Developer mode' checkbox that needs to be enabled on the top of the 'Manage extensions' page. Once you enable that you should see the 'Inspect Popup' command. Sorry for missing that earlier. I am sure you said it somewhere and I just missed it. Relevant info sent. I have Windows 7 and the new Chrome 27 that Google pushed out this morning, but this has been going on for a few days. Link to comment
jbignert 473 Posted May 22, 2013 Share Posted May 22, 2013 Thx EdH, please keep relaunching Chrome every now and then, we have reason to believe this may be a Chrome bug and not a Clipper bug (still unconfirmed though) and they have pushed a few updates today already. Appreciate the details. Link to comment
Level 5* EdH 1,670 Posted May 22, 2013 Level 5* Share Posted May 22, 2013 Just checked. No updates. Holding at Version 27.0.1453.93 m for now. Link to comment
tweisbach 2 Posted May 23, 2013 Share Posted May 23, 2013 I just tried restarting Chrome. On restart the yellow number eventually goes away, but it appears to have lost the content I was sending to Evernote. Link to comment
nsheth17 0 Posted May 23, 2013 Share Posted May 23, 2013 @EdH - there is a 'Developer mode' checkbox that needs to be enabled on the top of the 'Manage extensions' page. Once you enable that you should see the 'Inspect Popup' command. Sorry for missing that earlier. @jbignert I'm having the same problem, currently have 90 notes pending. With that many notes, I don't want to lose them, which is what I am worried would happen if I install the diagnostic version or uninstall/install web clipper (I did send you my user ID and shard ID in a PM though). I hope you guys are working on a way to get the pending notes uploaded, so people who have a lot (like me) don't lose them all! Link to comment
cchan 8 Posted May 24, 2013 Share Posted May 24, 2013 Do you guys have smart filing enabled? You can check by right-clicking on the elephant, select "Options", and look for the dropdown menu labeled "Enable Smart Filing". Also, when you clip, do you see the notebook list or does it say "Loading Notebooks..."? Link to comment
tweisbach 2 Posted May 24, 2013 Share Posted May 24, 2013 @cchan yes, I have "Enable Smart Filing" turned on and the notebook are trying to load, but they never get loaded. That appears to be the source of the problem. edit: after turning this feature off, the clipper is still not working, so maybe they aren't the same problem. Link to comment
nsheth17 0 Posted May 24, 2013 Share Posted May 24, 2013 @cchan I see the notebook list when I clip, it does not say "Loading Notebooks..". But once I clip, the popup says "Clipping.." and never gets to the "Synchronizing" step that it used to before. Link to comment
Level 5* EdH 1,670 Posted May 24, 2013 Level 5* Share Posted May 24, 2013 Do you guys have smart filing enabled? You can check by right-clicking on the elephant, select "Options", and look for the dropdown menu labeled "Enable Smart Filing". Also, when you clip, do you see the notebook list or does it say "Loading Notebooks..."? I do not have smart filing enabled. The notebook list for me shows up immediately. Link to comment
ritm 0 Posted May 24, 2013 Share Posted May 24, 2013 Seems like problem solved after chrome update and restart (my current version is 27.0.1453.94 m). Link to comment
flexiblefine 4 Posted May 24, 2013 Share Posted May 24, 2013 I'm on Chrome 27.0.1453.94 m, but it's still happening to me. Windows XP, clipper build 468c721. Link to comment
jbignert 473 Posted May 24, 2013 Share Posted May 24, 2013 Hi again, And sorry for the continuing issues for some of you. We have one more additional ask for information from users who cannot sync / upload their clips to Evernote. We need this to find more information:1) The URI on the shards that is being hit by these failures (e.g. /foo/bar) so I can filter down in the access logs2) The date and approximate time of a failure from a particular user who is performing the action that should have triggered the failure3) The user's IP address around the time of the failure (e.g. search for "my ip address" in Google) I.e. someone experiencing the problem can reproduce it and send us their failure time and IP. Please send this in a PM directly to me. Appreciate your help. Link to comment
Level 5* EdH 1,670 Posted May 24, 2013 Level 5* Share Posted May 24, 2013 Hi again, And sorry for the continuing issues for some of you. We have one more additional ask for information from users who cannot sync / upload their clips to Evernote. We need this to find more information:1) The URI on the shards that is being hit by these failures (e.g. /foo/bar) so I can filter down in the access logs2) The date and approximate time of a failure from a particular user who is performing the action that should have triggered the failure3) The user's IP address around the time of the failure (e.g. search for "my ip address" in Google) I.e. someone experiencing the problem can reproduce it and send us their failure time and IP. Please send this in a PM directly to me. Appreciate your help. Can I create the necessary failure by clipping? Right now I have 2 notes pending in the clipper, but it was 2-3 days ago and don't remember where I was (home/work) when it happened, so the IP would be different, and cannot even narrow it to the day. So if I clip a 3rd note, can I send you the relevant info on that, or does it have to be the initial failure? Link to comment
jbignert 473 Posted May 24, 2013 Share Posted May 24, 2013 Hi all,We have an attempt for a fix for the recent sync issues in Chrome Clipper 5.9.14. If you are affected please install the build below and let us know if that took care of it on your machine. Note: If you have clips that haven't uploaded yet you can try these somewhat technical steps to save them from being removed. https://www.evernote.com/shard/s12/sh/0bbe07c4-799c-4105-93d6-9be7286157ca/b62ec4ba8a736c5478844dd02db46426 Get the new build with the fix here:https://www.evernote.com/shard/s13/sh/30700763-8bb1-4ad1-a007-1c58b2601f02/363040d882326f32987e69b55ee218d3 Link to comment
nsheth17 0 Posted May 25, 2013 Share Posted May 25, 2013 Looks like the problem has been fixed for me Link to comment
aj203355 0 Posted May 26, 2013 Share Posted May 26, 2013 I had been having issues with Chrome and the Evernote web clipper not syncing. After adding the beta version of the web clipper, my problem was solved. Thank you. Hi all,We have an attempt for a fix for the recent sync issues in Chrome Clipper 5.9.14. If you are affected please install the build below and let us know if that took care of it on your machine. Note: If you have clips that haven't uploaded yet you can try these somewhat technical steps to save them from being removed. https://www.evernote.com/shard/s12/sh/0bbe07c4-799c-4105-93d6-9be7286157ca/b62ec4ba8a736c5478844dd02db46426 Get the new build with the fix here:https://www.evernote.com/shard/s13/sh/30700763-8bb1-4ad1-a007-1c58b2601f02/363040d882326f32987e69b55ee218d3 Link to comment
Zaphr 0 Posted May 26, 2013 Share Posted May 26, 2013 Thanks, looks to be fixed for me too. 5.9.14 - Chrome 27.0.1453.93 / OSX 10.8.3 Link to comment
jbignert 473 Posted May 27, 2013 Share Posted May 27, 2013 Hi all,We've pushed a new release with a fix to the issues from last week. 5.9.15 is the latest version where the fix is applied. IMPORTANT: IF you installed any of the beta or diagnostic versions please remember to uninstall and then re-install from the Chrome Web Store or www.evernote.com/webclipper to make sure you are on the release update channel and get future auto updates. Thanks to all who have helped troubleshoot this issue and once again sorry for the inconvenience. Link to comment
Alejandro Pisanty 2 Posted May 31, 2013 Share Posted May 31, 2013 Hi jbignert, tried the manual install fix and it's been working continuously and well for several days. I don't know yet if it is affected by a restart because I haven't needed one. I am glad I did not have to restart my browser and risk losing tons of open tabs (reboot/restart is always an extreme measure that should if possible never be recommended by a supplier). The attention to detail you've displayed in attending to this issue merits a warm congratulation and thanks. Yours, Alejandro Pisanty Link to comment
goweb 0 Posted October 24, 2013 Share Posted October 24, 2013 I had the same problem - not being able to login to, or use, Evernote web clipper on Chrome in my Win 7 desktop. I followed a few instructions from the forum but what worked for me was: 1. Open Google Chrome Webstore and then search for Evernote. 2. click on "Launch App"3. Sign in to Evernote 4. Copy and paste the link of the site you wanted to clip and open that site in a new window/tab of Chrome.5. Click on Evernote Web Clip icon and save the web clip like normal. Note: my icon is still greyed out but I seem to now be able to clip on any new windows. All windows that were open in chrome before I signed don't allow web clips. I haven't yet tried it after closing browser and restarting pc. Hoping it just works without the above. This is all after Evernote upgrade. Some people have been reverting to old versions of Evernote. You can do so here: http://www.oldapps.com/evernote.php Hope this helps. Link to comment
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