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(Archived) Friend unable to login or reset password to his Premium Account


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Hi,

 

As of yesterday my friend cannot log in to his Evernote account. Does not recognise his password.

 

When he does Password Reset, he does not receive an email.

 

Also, funnily enough when he enters his email address (instead of username) to perform password reset, it says that the email address is not associated with any Evernote account.

 

If an evernote support staff can inbox me, i will provide you his username & email address.

 

This is the only means of support i could find?

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  • Level 5*

Hi - please refer your friend to this link.  Logging in to Evernote.com via a browser,  he should be able to use either a user name or a remembered email address plus password to log in.  If that fails,  the route is via the support requests link in my signature. 

 

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