Jump to content

(Archived) Password reset - no email

Recommended Posts

I'd like to know why I didn't actually receive an email from evenote regarding the password change.  I had to hear it from someone else and see all of my connected applications emails saying password not working. 

Link to comment
  • Level 5*

There are a few similar comments flying around - unless/ until someone comes along to respond officially I cam only suggest that 50 million users is a lot of emails to get out even as a carefully planned mailing.  This wasn't planned or expected,  and the whole thing got put together within hours.  Also I saw in another post that Evernote were actually moving from one mail provider to another and had to scrape together the resource (on a weekend) to pull this off.  The Internet isn't that resilient either - a share of 50M messages will have taxed any mail servers they went through.  So you can take your choice from one or more of -

  • mistake - you were missed off the list
  • mail error - a mail server somewhere ate your email by accident
  • ISP intervention - someone somewhere saw the sudden flood of emails as spam and block deleted them
  • mail client intervention - your email got to one of your spam folders

Email isn't guaranteed delivery at the best of times.  Sorry if that caused you concern.

Link to comment


This topic is now archived and is closed to further replies.

  • Create New...