davellew66 0 Posted February 22, 2013 Share Posted February 22, 2013 hi, I`m a new user, but I have to be honest, i`m not really taking to evernote. any clips from the web fail to apper in my note books, and the lack of any support is really putting me of using evernote, I was under the impression evernote would be good for studies, but so far pen and paper is les stressfull Link to comment
Level 5* GrumpyMonkey 4,320 Posted February 22, 2013 Level 5* Share Posted February 22, 2013 hi, I`m a new user, but I have to be honest, i`m not really taking to evernote. any clips from the web fail to apper in my note books, and the lack of any support is really putting me of using evernote, I was under the impression evernote would be good for studies, but so far pen and paper is les stressfull Hi. Welcome tot he forums. Sorry to hear that you are having issues with it. I think a lot of students (including myself) have found it quite useful (a combination of pen, paper, and Evernote works too). Clips from the Web appear in my notebook just fine. Could you explain the problem you are having in more detail? Support works just fine for me. Could you post your ticket number so that we can flag it for the staff? Link to comment
spg SCOTT 736 Posted February 22, 2013 Share Posted February 22, 2013 Welcome to the forum Which browser are you using to clip, and what version of the clipper are you using? Where are you trying to view the clips? (Web client/Windows/etc.) What do you mean by lack of support? The support system is available to every user, just that premium users get a quicker response. Scott EDIT: Ahh...so quick Grumpy Link to comment
davellew66 0 Posted February 22, 2013 Author Share Posted February 22, 2013 I clip from firefox, but what I have clipped fails to appear in any notes, what is a ticket number? Dave Link to comment
Level 5* GrumpyMonkey 4,320 Posted February 22, 2013 Level 5* Share Posted February 22, 2013 I clip from firefox, but what I have clipped fails to appear in any notes, what is a ticket number? Dave Please see my signature below for the link to contact support. Contact them and you will receive a support ticket number. Link to comment
davellew66 0 Posted February 22, 2013 Author Share Posted February 22, 2013 tried that support site but It wont let get a ticket, Is this worth it, as the problem i have can`t be resolved Link to comment
Level 5* GrumpyMonkey 4,320 Posted February 22, 2013 Level 5* Share Posted February 22, 2013 tried that support site but It wont let get a ticket, Is this worth it, as the problem i have can`t be resolved When did it stop working? I've had no problems generating support tickets. Well, I will flag this for the staff, and hopefully someone will get in touch with you. I don't know if it is worth it for you to pursue this or not. For me, Evernote has revolutionized my studies, and it is a crucial part of my daily workflow. So, if I were you, I'd fire up another browser, get it working, get a support ticket started, and get to work with the app! But, you'll have to weigh the cost / benefits for yourself. Link to comment
Level 5 Wern 247 Posted February 22, 2013 Level 5 Share Posted February 22, 2013 If you describe in more detail what exactly you are doing (clicking where and what), we will be able to help you out. Link to comment
davellew66 0 Posted February 22, 2013 Author Share Posted February 22, 2013 only works by coping and pasting, the option to add to evernote from firefox, does nothing, sorry guys Link to comment
Level 5* GrumpyMonkey 4,320 Posted February 22, 2013 Level 5* Share Posted February 22, 2013 only works by coping and pasting, the option to add to evernote from firefox, does nothing, sorry guys Hi. Could you give us more detail? (1) Do you have this? https://addons.mozilla.org/en-us/firefox/addon/evernote-web-clipper/(2) Is your login information correct?(3) By "does nothing" what do you mean? Do you get an error message? Describe what happens when you try to clip.(4) Have you tried the clipper on a different browser to see if it works there?(5) What operating system are you using? Link to comment
davellew66 0 Posted February 22, 2013 Author Share Posted February 22, 2013 I have the firefox extension,login in is fine,I get no error messages,tried the clipper in different browsers,and I`m using windows 7 just click the add to evernote in firefox, and nothing appears in any notebook Link to comment
Level 5* GrumpyMonkey 4,320 Posted February 22, 2013 Level 5* Share Posted February 22, 2013 I have the firefox extension,login in is fine,I get no error messages,tried the clipper in different browsers,and I`m using windows 7 just click the add to evernote in firefox, and nothing appears in any notebook Did it work in other browsers? Link to comment
Level 5* jefito 5,598 Posted February 22, 2013 Level 5* Share Posted February 22, 2013 I'd suggest looking to see if the clipped notes appear in any notebook by using the Evernote web client, first of all. After verifying that they are there, you would then move on to looking on whatever native client you are using to see if it's a sync problem. Link to comment
gbarry 2,658 Posted February 22, 2013 Share Posted February 22, 2013 Everything looks good on our end. You are hitting our support site here and filling out all requisite info?: http://evernote.com/contact/support/ Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.