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(Archived) why cannot use evernote software


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Hi to all,

I have a problem and it persists since 4 days. I noticed it to Evernote Staff but anyone can solve it.

Problem: suddendly i can't open evernote anymore, and appears this

http://img21.imagesh.../5495/eerrn.jpg

the window title is IRREVERSIBLE ERROR

and my face is :o i can't believe that!

Sometimes it's opened and after 2-3 seconds the same error.

Anyone (possibly professional evernote employed) can help me to fix that?

The only answer from evernote staff it has been opening a "ticket" without right feedback resolved.

My attempt has been: disinstall e reinstall evernote from my computer but the problem is the same.

I've important things there and i get back using evernote on my computer, pls.

Hope someone can solve it

Thanks in advanced

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  • Level 5*

Hi. Welcome to the forums!

It looks like you are using Windows. I would recommend continuing with customer support, telling them that their solutions have not addressed the problem and you would like to have the ticket escalated. Could you put the ticket number here so that Evernote staff can look into it?

I do not work for Evernote, so my advice may not be "correct," and it assumes you have backups as well. If I were you (this is not professional advice), I would go to the Evernote folder on your drive (I think it ought to be here C:\Users\[Your Username]\AppData\Local\Evernote\Evernote\Databases/), copy the .exb file, and put it on your desktop. Then, I would erase all traces of Evernote (assuming everything has synced) using not just the uninstaller, but Revo Uninstaller (http://www.revouninstaller.com/revo_uninstaller_uninstall_features.html) as well. Then, I would download a copy of the beta (), and give it a try.

Also, please remember that you can get to your data anytime at www.evernote.com.

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  • Level 5*

Good luck with it. I think this will almost certainly solve your problem, but if wiping Evernote from your drive and reinstalling it doesn't do the trick, then we may be looking at a conflict from some other program, like virus protection software. Hopefully, that is not the case. Let us know how it goes!

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  • Level 5*

You have to have an .exb file somewhere :)

Make sure to show hidden files: control panel > folder options > view > advanced settings > show hidden files. Then, if you do a search it ought to come up somewhere. Maybe a search for "Evernote" would find it. Normally, I go to the database from within the app, but since you cannot open it, that is not an option this time.

Here are some different ways to find it:

For XP

C:\Documents and Settings\\Local Settings\Evernote\Evernote\.exb

For Vista and W7

C:\Users\\AppData\Local\Evernote\Evernote\Databases\.exb

Or, search your hard drive for *.exb files.

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Yep, I got it ! now i copied the whole folder (760mb) inside dropbox :)

but now?!? :( I still cannot use Evernote..

My trust on Evernote is low now. But in the meanwhile I wait trustfully the solution if they are really good systems analyst and support customers.

Ps: out of curiosity I opened the file.exb and i can see something like the database field are created (Pkey etc..)

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  • Level 5*

Hi. Good to hear that you found it!

Well, copying the folder was the first step. This is backup to ensure that your data is safe. It is on Evernote's servers as well, but redundancy is always a good thing. If you go to www.evernote.com, you can check if all of your data has been synced. If it has, then you can try the steps I outlined above (uninstall > Revo Uninstaller > install beta version).

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Hi man,

ok now eveything it's okay... the sw it's sync all my notes :) :) :)

I really thank you.

BUt when the sw will ask me new updates, what am I doing? Have I to do that?

Besides, exists a way to create a pdf of my notes of a tag?

For example, i have this notes A, B, C belong to tag LETTERS

Exists some special function o procedure free to export they in a pdf file, so than i can print it?

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  • Level 5*

Hi. I'm glad I could help! I usually check the settings so that I am always updated with the latest beta. However, you might feel more comfortable just updating to the latest public release. It's up to you.

As for PDFs, Evernote does not create them. If you want to print them, believe you can just select them all, and choose to print them, right? There is no need to export as a PDF. Alternatively, though, you could select them, export as a single html file, and then print. It is up to you.

Make sure to let customer support know that you worked it out. Good luck!

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  • 2 weeks later...

I got an email from Evernote support

https://support.evernote.com/FileManagement/Download/daf0a9daf10c4c18b7ccd982b17f267f

https://support.ever...303261cce2392a6

Ticket # 16051-221959

Dear Valued Customer,

It has been 2 weeks since our last interaction.

We are closing out this ticket. Any bugs or feature requests filed will continue to be worked on. You need do nothing further.

Should you need to contact us with additional information about this case, please open a new ticket at http://s.evernote.com/support and reference this ticket number in your comments.

Evernote Support

well the problem has been solved thanks to this

http://discussion.ev...rnote-software/

but if i don't apply a trick the problem persist.. there will be a bug in evernote, i think, it's all about long notes:

I noticed that problem persist when I copied a very long text from a facebook page.. then if i try to (click to) read this note the evernote gonna die and it's crash and appear the dialog box support.

So i don't copy anymore very long text, althought it's a limitation from evernote.

Hope you solve asap this prob ( lemme know when you do it).

Greatings

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  • Level 5*

I got an email from Evernote support

https://support.evernote.com/FileManagement/Download/daf0a9daf10c4c18b7ccd982b17f267f

https://support.ever...303261cce2392a6

Ticket # 16051-221959

Dear Valued Customer,

It has been 2 weeks since our last interaction.

We are closing out this ticket. Any bugs or feature requests filed will continue to be worked on. You need do nothing further.

Should you need to contact us with additional information about this case, please open a new ticket at http://s.evernote.com/support and reference this ticket number in your comments.

Evernote Support

well the problem has been solved thanks to this

http://discussion.ev...rnote-software/

but if i don't apply a trick the problem persist.. there will be a bug in evernote, i think, it's all about long notes:

I noticed that problem persist when I copied a very long text from a facebook page.. then if i try to (click to) read this note the evernote gonna die and it's crash and appear the dialog box support.

So i don't copy anymore very long text, althought it's a limitation from evernote.

Hope you solve asap this prob ( lemme know when you do it).

Greatings

Thanks for reporting back to us! I'll flag this for the staff.

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  • 2 weeks later...
  • Evernote Staff
well the problem has been solved thanks to this

http://discussion.ev...rnote-software/

but if i don't apply a trick the problem persist.. there will be a bug in evernote, i think, it's all about long notes:

I noticed that problem persist when I copied a very long text from a facebook page.. then if i try to (click to) read this note the evernote gonna die and it's crash and appear the dialog box support.

So i don't copy anymore very long text, althought it's a limitation from evernote.

Hope you solve asap this prob ( lemme know when you do it).

 

Just to clarify, the issue was resolved by rebuilding the database, correct?  Is this recurring with long (lots of text?  what constitutes "long"?) notes? 
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