Has been open for close to two weeks. To summarize I got a new mac, installed latest evernote and notes would not download, went through Chat Support, downgraded, uninstalled wiped etc.. all per their direction. All to no avail. I submitted logs, and everything asked of me. I chase down support and am told the issue is in developers now.
Last night I get an email from support, oh you're running an older version of evernote please upgrade. Seriously you all told me to downgrade do you even write these things down in the ticket? Did you even read the ticket? Better yet why was I told my issue was in developers hands when its not? So I upgraded to 5.0.4 yeah no change its still broke. I replied all with latest log files.
I am a premium subscriber and have been since the beginning of EN. I have content in EN for family tree info that I was going to review with family over the holiday, increase font size for them, display on TV get feedback fix it etc... Now however I have to print a TON of notes for people to review individually and manually write down changes as my grandmother does not have Internet. Thank goodness I do not keep family recipes in EN as we would not be eating.
If anyone cares at EN I have been hard pressed to find that person, there is no communication method to speak to a human, get an update, ask for status, you know COMMUNICATE which if I had so I can understand what is happening. I feel like I have tossed money into evernote for years and when I need help no one is there. no sense of ownership, no communication just tossed into the abyss that is software software.
Idea
ccie9360 1
Ticket 16051-201618
Has been open for close to two weeks. To summarize I got a new mac, installed latest evernote and notes would not download, went through Chat Support, downgraded, uninstalled wiped etc.. all per their direction. All to no avail. I submitted logs, and everything asked of me. I chase down support and am told the issue is in developers now.
Last night I get an email from support, oh you're running an older version of evernote please upgrade. Seriously you all told me to downgrade do you even write these things down in the ticket? Did you even read the ticket? Better yet why was I told my issue was in developers hands when its not? So I upgraded to 5.0.4 yeah no change its still broke. I replied all with latest log files.
I am a premium subscriber and have been since the beginning of EN. I have content in EN for family tree info that I was going to review with family over the holiday, increase font size for them, display on TV get feedback fix it etc... Now however I have to print a TON of notes for people to review individually and manually write down changes as my grandmother does not have Internet. Thank goodness I do not keep family recipes in EN as we would not be eating.
If anyone cares at EN I have been hard pressed to find that person, there is no communication method to speak to a human, get an update, ask for status, you know COMMUNICATE which if I had so I can understand what is happening. I feel like I have tossed money into evernote for years and when I need help no one is there. no sense of ownership, no communication just tossed into the abyss that is software software.
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