tower 1 Posted December 5, 2012 Share Posted December 5, 2012 I have been building an EN note containing text and photos for some months. I have just discovered that all but the sentence added this morning is gone. Many photos are still there, but I cannot easily assess whether any have been lost. I cannot find the text in the Trash or in other notes. 1. if my data might only be temporarily lost, are there steps that I can take to prevent their becoming permanently lost? 2. if it might be possible to recover my data, what they are? (I mirrored my HDD using Win 7's resident backup facility a few days ago.) 3. how can I prevent this happening in the future? I would be grateful either for direct answers to any of the above, or for links to answers. Thank you. Link to comment
Level 5* GrumpyMonkey 4,319 Posted December 5, 2012 Level 5* Share Posted December 5, 2012 Hi. Welcome to the forums. I am afraid that I have never heard of anything like this, so I have no advice to offer beyond contacting customer support (see the link in my signature). I would also not use Evernote on your computer or other devices to make sure nothing gets lost or damaged.However, you can use your account at www.evernote.com. This will show you what is on the Evernote servers. I am curious -- how do the notes look there? Link to comment
tower 1 Posted December 5, 2012 Author Share Posted December 5, 2012 Thank you GrumpyMonkey. I've shut down EN on my Android phone and my Win 7 machine. The online EN at www.evernote.com also shows the note in the same way that my Win 7 machine did - namely, with the data missing.I've raised a technical support call. Link to comment
Level 5* GrumpyMonkey 4,319 Posted December 5, 2012 Level 5* Share Posted December 5, 2012 Thank you GrumpyMonkey. I've shut down EN on my Android phone and my Win 7 machine. The online EN at www.evernote.com also shows the note in the same way that my Win 7 machine did - namely, with the data missing.I've raised a technical support call.I hope it works out for you. If you post your support ticket number here then it might help other staff track things. Keep us updated! Link to comment
tower 1 Posted December 7, 2012 Author Share Posted December 7, 2012 Thank you GrumpyMonkey.I heard back very quickly from EN, who upgraded my account to Premium for a week. This allowed me to access the note's history, allowing me to recover the last saved version. Thus, I am grateful to EN for their quick and generous action.I still do not know what caused the data loss initially. My best guess is that the note was approaching 8MB; I've not thoroughly scoured EN documentation, but wonder if that is a file size limit.The ticket number is #16051-196747.I'll let the group know if I hear anything further. Link to comment
Level 5* GrumpyMonkey 4,319 Posted December 8, 2012 Level 5* Share Posted December 8, 2012 Thank you GrumpyMonkey.I heard back very quickly from EN, who upgraded my account to Premium for a week. This allowed me to access the note's history, allowing me to recover the last saved version. Thus, I am grateful to EN for their quick and generous action.I still do not know what caused the data loss initially. My best guess is that the note was approaching 8MB; I've not thoroughly scoured EN documentation, but wonder if that is a file size limit.The ticket number is #16051-196747.I'll let the group know if I hear anything further.Thanks for updating us about this. The note limit for Free members was 25MB, and Premium members had 50MB. Premium has moved up to 100MB on some clients, but I don't know if the Free member note limit will be raised. You were well under the limit, so that wasn't the problem. I am glad that everything worked out, though! Link to comment
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