(Archived) Latency Issue

[wussery 4]

I am using ReQall to send voice notes to my Evernote account. As I'm writing this email, I see the note on my desktop and web accounts, but don't see the same message on my Blackberry when I access Evernote. What is the reason for the time differential between the various platforms?

[engberg 89]

How are you viewing it on the Blackberry? Are you using our mobile web UI (http://www.evernote.com/m), or are you grabbing your notes via IMAP on your mail client?

Evernote's desktop web UI and our mobile web UI are showing the exact same thing, although the layout may be different. So there shouldn't be any notes on the desktop web that you don't see on the mobile web. (You may need to refresh the web browser on the phone, perhaps...)

[wussery 4]

How are you viewing it on the Blackberry? Are you using our mobile web UI (http://www.evernote.com/m), or are you grabbing your notes via IMAP on your mail client?

Evernote's desktop web UI and our mobile web UI are showing the exact same thing, although the layout may be different. So there shouldn't be any notes on the desktop web that you don't see on the mobile web. (You may need to refresh the web browser on the phone, perhaps...)

Yes it appears to be a refresh issue on the mobile client. Even though I logged out and logged back in couple of times on my Blackberry, it did not refresh my notes list until I manually refreshed. I can't say whether it was a coincendence that the refresh got the item to show or as I was just not patient enough. I am using the /m version on my Blackberry.

One other side note, I have to enter my login and password twice on my blackberry to get into the mobile client.

[engberg 89]

Ok, thanks for the follow-up.

The joys of mobile web browsers ... it appears that the BB browser is taking some liberties with caching web pages locally. We'll see what we can do on our side to discourage it from doing so a little more vigorously.

Thanks

[Jon lowbank 32]

Hi

I am having problems lately syncing though a satellite connection. I have been syncing via satellite for over a year but have just started having problems around the middle of this month. has there been a change with the Evernote servers?

Tracing route to evernote.com [204.154.94.73]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 1 ms 1 ms 1 ms 172.31.35.205

3 * * * Request timed out.

4 625 ms 599 ms 574 ms 10.254.55.188

5 672 ms 639 ms 785 ms 10.250.55.1

6 860 ms 780 ms 779 ms 10.250.55.30

7 753 ms 684 ms 666 ms r1.nsw.skymesh.net.au [180.181.0.250]

8 704 ms 718 ms 694 ms ge-0-0-3-919.bdr01.syd03.nsw.VOCUS.net.au [114.3

1.193.18]

9 853 ms 879 ms 1359 ms ip-214.192.31.114.VOCUS.net.au [114.31.192.214]

10 921 ms 1067 ms 1228 ms ten-0-2-0-0.cor03.syd03.nsw.VOCUS.net.au [175.45

.72.120]

11 962 ms 1177 ms 1215 ms ten-0-5-0-1.cor01.syd04.nsw.VOCUS.net.au [175.45

.72.118]

12 784 ms 819 ms 794 ms ge-0-0-0-52.bdr01.sjc01.ca.VOCUS.net.au [114.31.

199.36]

13 799 ms 773 ms 785 ms ten-0-0-0.bdr02.sjc01.ca.VOCUS.net [114.31.199.1

91]

14 798 ms 799 ms 799 ms 10gigabitethernet3-2.core1.sjc1.he.net [64.71.18

4.45]

15 778 ms 919 ms 1319 ms 10gigabitethernet2-1.core1.sjc2.he.net [72.52.92

.118]

16 953 ms 1040 ms 839 ms sjo-bb1-link.telia.net [213.248.67.105]

17 858 ms 1079 ms 860 ms level3-ic-151268-sjo-bb1.c.telia.net [80.239.128

.174]

18 1017 ms 799 ms 799 ms ae-41-90.car1.SanJose1.Level3.net [4.69.152.195]

19 824 ms 816 ms 783 ms EVERNOTE-CO.car1.SanJose1.Level3.net [4.59.221.1

70]

20 781 ms 799 ms 814 ms ua12.evernote.com [204.154.94.12]

21 1133 ms 799 ms 1120 ms ua26.evernote.com [204.154.94.26]

22 784 ms 1194 ms 799 ms ua35.evernote.com [204.154.94.35]

23 844 ms 800 ms 839 ms evernote.com [204.154.94.73]