(Archived) out of sync libraries

[patnpm 30]

I have 2 mac versions of Evernote - 1 on my Macbook and 1 on an imac, and a separate, rarely updated library on a Windows PC. Today I notice that I have 500 notes on my macbook, 400 odd on the imac and 400 odd on the windows machine. My web account shows the same number as my macbook, which is my primary, most used machine.

Having looked I've found occasional notes which haven't synced from the macbook onto either desktop, and a slight change in the note usually registers it in the imac, but less so on the PC. I've taken to inventing a tag, copying large numbers of files onto that tag in the macbook, sync-ing and resync-ing on the other imac and pc. Again changes are more likely to be noted (and thus notes added) on the imac than the PC.

1) What is it that I have been doing to make this happen?

2) Is there anything I can do to make sure it doesn't happen again

3) is there any better way of establishing a baseline sync than trying to slightly change all the files on the macbook and then hoping that gets them noticed on the other pcs?

[engberg 89]

This would indicate a bug on the client that is failing to receive the new notes from the service. Can you confirm that you have the latest version on both clients?

Ideally, we'd like to catch this right after it happened in a failed down-sync. I.e. if you've made some changes on your primary machine, and then synchronized to the secondary system and noticed that a new note didn't arrive, it would be great to immediately inspect the synchronization log information. In the Mac, this is visible from the Mac "Console" app. On Windows, this is available in a text file under Application > Options. We're particularly interested in any messages in the log that would indicate why the client couldn't accept or save the note from the service.

If you ever catch this occurring, we'd be very interested to see what's going on to track down this issue.

On either client, you can throw away your local database and recreate it from scratch via the server. You only want to do this if you don't have important local-only content, of course.

** On the Mac: **

Quit Evernote, and quit the Evernote clipper in the menu bar.

In the finder, open the "Library" folder in your home directory

Navigate to "Application Support", and then "Evernote"

Move the "data" directory from that location to a different place (like the desktop)

Start Evernote, provide your username and password again if needed

This will synchronize all of your notes from the service and create a new local database.

** On Windows: **

In Evernote, go to Account > Sign Out

Hit the "Cancel" button on the login screen

Go to Application > Options

Click on the "Open Database files folder" button

Move the file with your username (ending in "exb") to a different location. For example, move it to your computer's desktop.

Go to Account > Sign In

Enter your username and password

Wait for your account data to synchronize to your machine from the service.

[patnpm 30]

OK - I think I'm uptodate on all machines, but I'll check. Next time I have problems I'll look out the log.

Thanks

Nic

[patnpm 30]

OK after filing (ie tagging) a lot of notes on my macbook I've gone to the imac and all the notes seem to be in place BUT I can see this in the totals window

All notebooks - 564

Home - 563

public - 1

test - 2

work - 0

and in the 'test' notebook window there are no notes.

I have the console log if necessary.

[patnpm 30]

And the totals for my macbook are

563

562

1

0

0

[patnpm 30]

Actually having closed and reopened evernote on the imac, the tallys all add up, but I have one more note on the imac (564) than on the macbook (563) - I'm pretty sure they were in sync before I started this morning. I'll try to be more rigorous about only making changes on the macbook and seeing how it syncs to the imac.