deanouellette 23 Posted October 12, 2012 Share Posted October 12, 2012 I am getting Sync Failure: unexpected transfer error, been getting it a couple days now. H ave logged out and back in did not help have rebooted, nothing.Synchronization failed because of an unexpected data transfer error with the Evernote Servers Link to comment
richramos 0 Posted October 16, 2012 Share Posted October 16, 2012 Hmmm, this is a bit suspicious. I'm getting the EXACT same error as the log listing above, right down to the SAME GUID!: 2012-10-16 09:34:08 sync [ENSyncEngine] INFO: Syncing notes and resources... 2012-10-16 09:34:12 main [ENSyncEngine] ERROR: Could not create note 'Evernote Note Deletion Confirmation' [6850b97f-28c8-49f5-af71-eedb9c3571f2]. Notebook GUID [30f6ba6a-da34-4a5c-9f13-4ce813f84af4] does not exist. 2012-10-16 09:34:12 sync [ENSyncEngine] ERROR: failed to add note with guid: 6850b97f-28c8-49f5-af71-eedb9c3571f2 2012-10-16 09:34:12 sync [ENSyncEngine] DEBUG: FAIL 2012-10-16 09:34:12 sync [ENSyncEngine] INFO: Sync complete. There's also another thread with a log posting with the SAME GUID: Either Evernote's GUIDs are NOT Unique, which would be really bad or more likely this is some backend bug in the evernote infrastructure (as was previously speculated). So the question is, how do we clear this up?? Link to comment
Bix 0 Posted November 24, 2013 Share Posted November 24, 2013 seems like it's a 'bad response to server' according to activity log.. Any ideas please? Link to comment
Bix 0 Posted November 24, 2013 Share Posted November 24, 2013 SAME problem - I have started a 'ticket'. will see what they say... don't see a solution as yet.. Link to comment
JuliaL 5 Posted January 31, 2013 Share Posted January 31, 2013 I'm here to echo lamarg's posting from Jan 14, has anyone resolved this? Evernote 5 seems to be bumping into the same old synch issues on Mac Air desktop version.Standard synchronization failure message: "Evernote is unable to connect with the Evernote Service. This may be due to a network problem or service maintenance. Please try again later. If enabled, automatic synchronization will resume once the Service becomes available."Can an EN employee respond with some trouble shooting for this very common issue? I'll issue a support ticket as well. Not using shared notebooks at the moment, but am using Microsoft Word attachments. Thanks! Loyal Evernote User Link to comment
lamarg 0 Posted January 14, 2013 Share Posted January 14, 2013 Hi. I'm a huge Evernote fan and use it across devices and OSes. For the past few week or two, however, I've noticed that the version I run on my desktop machine at work (v5.0.0, on MacBook Pro running OS X v7.5.1) is no longer synching, or synching only intermittently. It's making me nuts.Here's the error message I keep getting:Synchronization failureEvernote is unable to connect with the Evernote Service. This may be due to a network problem or service maintenance. Please try again later. If enabled, automatic synchronization will resume once the Service becomes available."And per other messages in this forum, I Help > Activity Log. Here's the tail end of a long sequence (which suggests that it's synching even though it's not):2013-01-14 17:45:32 sync [ENSyncEngine] INFO: Sync complete.2013-01-14 17:45:50 sync [ENSyncEngine] DEBUG: -[ENSyncEngine backgroundSync] -- noteStore: https://www.evernote.com/shard/s19/notestore2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Contacting Evernote server...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: current update count: 221962013-01-14 17:45:50 sync [ENSyncEngine] INFO: session count: 02013-01-14 17:45:50 sync [ENSyncEngine] INFO: Upload used from server: 53493392013-01-14 17:45:50 sync [ENSyncEngine] INFO: Nothing to pull down from server.2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Syncing linked notebooks...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Forcing sync of linked notebooks...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Uploading changes...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Sending tag changes...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Sending search changes...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Sending notebook changes...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Sending note changes...2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Syncing note: 8642f3b3-26ce-4283-bac5-2aa53edb44f4 'SS+K strategy meeting, 120808'2013-01-14 17:45:50 sync [ENSyncEngine] ERROR: exception updating note 'SS+K strategy meeting, 120808' [guid: 8642f3b3-26ce-4283-bac5-2aa53edb44f4] on server2013-01-14 17:45:50 sync [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:5,parameter:"Data.body")2013-01-14 17:45:50 sync [ENSyncEngine] ERROR: (0 CoreFoundation 0x921bfa67 __raiseError + 2311 libobjc.A.dylib 0x96a24149 objc_exception_throw + 1552 Evernote 0x0031b04f Evernote + 32523033 Evernote 0x0031b14d Evernote + 32525574 Evernote 0x0012543c Evernote + 11971165 Evernote 0x0012658a Evernote + 12015466 Evernote 0x001273b5 Evernote + 12051737 Evernote 0x0012c117 Evernote + 12249838 CoreFoundation 0x92114d11 -[NSObject performSelector:withObject:] + 659 Evernote 0x00170ac9 Evernote + 150599310 Foundation 0x97baee25 -[NSThread main] + 4511 Foundation 0x97baedd5 __NSThread__main__ + 158212 libsystem_c.dylib 0x9200aed9 _pthread_start + 33513 libsystem_c.dylib 0x9200e6de thread_start + 34)2013-01-14 17:45:50 sync [ENSyncEngine] INFO: Sync complete.2013-01-14 17:46:32 sync [ENSyncEngine] DEBUG: -[ENSyncEngine backgroundSync] -- noteStore: https://www.evernote.com/shard/s19/notestore2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Contacting Evernote server...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: current update count: 221962013-01-14 17:46:32 sync [ENSyncEngine] INFO: session count: 02013-01-14 17:46:32 sync [ENSyncEngine] INFO: Upload used from server: 53493392013-01-14 17:46:32 sync [ENSyncEngine] INFO: Nothing to pull down from server.2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Syncing linked notebooks...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Forcing sync of linked notebooks...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Uploading changes...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Sending tag changes...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Sending search changes...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Sending notebook changes...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Sending note changes...2013-01-14 17:46:32 sync [ENSyncEngine] INFO: Syncing note: 8642f3b3-26ce-4283-bac5-2aa53edb44f4 'SS+K strategy meeting, 120808'2013-01-14 17:46:33 sync [ENSyncEngine] ERROR: exception updating note 'SS+K strategy meeting, 120808' [guid: 8642f3b3-26ce-4283-bac5-2aa53edb44f4] on server2013-01-14 17:46:33 sync [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:5,parameter:"Data.body")2013-01-14 17:46:33 sync [ENSyncEngine] ERROR: (0 CoreFoundation 0x921bfa67 __raiseError + 2311 libobjc.A.dylib 0x96a24149 objc_exception_throw + 1552 Evernote 0x0031b04f Evernote + 32523033 Evernote 0x0031b14d Evernote + 32525574 Evernote 0x0012543c Evernote + 11971165 Evernote 0x0012658a Evernote + 12015466 Evernote 0x001273b5 Evernote + 12051737 Evernote 0x0012c117 Evernote + 12249838 CoreFoundation 0x92114d11 -[NSObject performSelector:withObject:] + 659 Evernote 0x00170ac9 Evernote + 150599310 Foundation 0x97baee25 -[NSThread main] + 4511 Foundation 0x97baedd5 __NSThread__main__ + 158212 libsystem_c.dylib 0x9200aed9 _pthread_start + 33513 libsystem_c.dylib 0x9200e6de thread_start + 34)2013-01-14 17:46:33 sync [ENSyncEngine] INFO: Sync complete. Can anyone help? I've tried everything: wired, wireless, logging in/out. I'm willing to uninstall/reinstall if someone can tell me how to save the unsynch'd notes first. (Obviously, I am not a developer.) Thanks. Link to comment
WestEnd 0 Posted December 12, 2012 Share Posted December 12, 2012 I didn't have shared notebooks, but I had note names that started with an asterisk. When I removed the asterisk, the sync problem disappeared. Link to comment
SimonF 5 Posted October 20, 2012 Share Posted October 20, 2012 I would suggest that everyone experiencing this problem log a support ticket. The problem seems to be caused by some shared notebooks.Here are two options:Option A: Self diagnosis - BACK UP YOUR LOCAL DATA1. Find the offending Joined/Linked Notebook (containing the offending note)2. Leave the notebook (delete it from your client)3. Ask to be reinvited OR just rejoin it if the notebook is publicOption B: WaitOur next beta and production builds will address this issue automatically.Jackolicious,I was unable to find the culprit note. I had to delete the entire Shared Notebook to end the error messages.Since GUIDs are probably the worse to look for (especially when you can't associate them with notes), most people will give up pretty soon. Debugging logs are great for people that know what they looking for. Other people are clueless when they face that kind of issue.May I suggest to add an "Advanced properties" menu item when you right-click on a note? GUIDs might be listed there alongside of other useful debugging information.Keep on your good work,Simon Link to comment
flexiblefine 4 Posted October 18, 2012 Share Posted October 18, 2012 I only had four or five public notebooks in my shared notebook list, and I wasn't really using them much anyway.I started Evernote on my Mac last night and it synced right away. Link to comment
Level 5 Jackolicious 808 Posted October 18, 2012 Level 5 Share Posted October 18, 2012 I would suggest that everyone experiencing this problem log a support ticket. The problem seems to be caused by some shared notebooks.Here are two options:Option A: Self diagnosis - BACK UP YOUR LOCAL DATA1. Find the offending Joined/Linked Notebook (containing the offending note)2. Leave the notebook (delete it from your client)3. Ask to be reinvited OR just rejoin it if the notebook is publicOption B: WaitOur next beta and production builds will address this issue automatically. Link to comment
SimonF 5 Posted October 18, 2012 Share Posted October 18, 2012 After SimonF's post about shared notebooks, I have deleted all the shared notebooks I was signed up for. If it's a shared notebook issue, the same GUID would make sense. I do most of my work in Evernote on the PC, so I haven't had the chance to check my Mac and see if the problem has cleared up. I plan to check it tonight. flexiblefine, I also use Evernote on various platforms but that particular sync problem appeared only on my OSX clients. I have not witness such problems on the clients for Windows, iOS, Android or Blackberry (too many devices ...). While looking at the logs, I noticed different GUIDs for the same operation, which trigged my mind. If GUIDs have changed on either the server or the client, I would assume it will output such error message. Please keep us updated. Someone of us might have to open a case with EV Support regarding this problem. Regards, Simon Link to comment
flexiblefine 4 Posted October 17, 2012 Share Posted October 17, 2012 After SimonF's post about shared notebooks, I have deleted all the shared notebooks I was signed up for. If it's a shared notebook issue, the same GUID would make sense.I do most of my work in Evernote on the PC, so I haven't had the chance to check my Mac and see if the problem has cleared up. I plan to check it tonight. Link to comment
SimonF 5 Posted October 16, 2012 Share Posted October 16, 2012 All,I had a similar log file. On my end, it was related to a shared notebook. I end up deleting it since GUIDs where different and no match could be found.I suspect that kind of issue might be related to GUID change or deletion on the Evernote backend infrastructure. Link to comment
Jay P. 5 Posted October 15, 2012 Share Posted October 15, 2012 Or maybe try blowing away Evernote and syncing a fresh reinstall? If you have any notes that haven't been synced yet you can export them to an ENML file. Link to comment
Jay P. 5 Posted October 15, 2012 Share Posted October 15, 2012 That seems unrelated to the problem I'm having. Have you upgraded to the latest Evernote? If so, it seems like an internal issue with the way the client interacts with the server. I think you might be stuck until Evernote fixes the bug. Link to comment
flexiblefine 4 Posted October 15, 2012 Share Posted October 15, 2012 I'm having a problem very much like Dean, down to the problem with "Evernote Note Deletion Confirmation." I don't have a note with that title anywhere -- or at least not anywhere that comes up in a search on the Windows client or Web client. I presume our GUIDs are different. Link to comment
deanouellette 23 Posted October 15, 2012 Author Share Posted October 15, 2012 IM not seeing the note... here is what i get from the error log2012-10-15 10:33:41 sync [ENSyncEngine] DEBUG: chunkHighUSN range: 16372 - 179422012-10-15 10:33:41 sync [ENSyncEngine] DEBUG: updateCount range: 17572 - 179422012-10-15 10:33:41 sync [ENSyncEngine] DEBUG: note count: 282012-10-15 10:33:41 sync [ENSyncEngine] DEBUG: resources count: 802012-10-15 10:33:41 sync [ENSyncEngine] INFO: Syncing tags...2012-10-15 10:33:41 sync [ENSyncEngine] INFO: 0 tags to process2012-10-15 10:33:41 sync [ENSyncEngine] INFO: Syncing notes and resources...2012-10-15 10:33:42 main [ENSyncEngine] ERROR: Could not create note 'Evernote Note Deletion Confirmation' [6850b97f-28c8-49f5-af71-eedb9c3571f2]. Notebook GUID [30f6ba6a-da34-4a5c-9f13-4ce813f84af4] does not exist.2012-10-15 10:33:42 sync [ENSyncEngine] ERROR: failed to add note with guid: 6850b97f-28c8-49f5-af71-eedb9c3571f22012-10-15 10:33:42 sync [ENSyncEngine] DEBUG: FAIL2012-10-15 10:33:42 sync [ENSyncEngine] INFO: Sync complete. Link to comment
SimonF 5 Posted October 14, 2012 Share Posted October 14, 2012 Jay P,Thank you for the hint.I was unable to sync a note from a shared notebook on only one of my Macs. Something related to a GUID...Thanks again,Simon Link to comment
Jay P. 5 Posted October 13, 2012 Share Posted October 13, 2012 I had a very similar issue. Go to "Help -> Activity Log" and look at the log output. There might be something in there about a parse error on a specific note. For me, I had a parse error on a note I created with the iOS app that had only a camera photo in it. I logged into the web interface, deleted the note, deleted it in the Mac app (both by moving it to the trash, then deleting it in the trash) and that fixed it for me. Link to comment
CJFreitag 0 Posted October 13, 2012 Share Posted October 13, 2012 It's working fine for me on 2 different Macs running Mountain Lion. What OS and Evernote versions are you running? Link to comment
evielyn 0 Posted October 12, 2012 Share Posted October 12, 2012 Yep, I'm getting the same... I thought it was because I've been away & bee tethering my phone to my laptop with bad 3g coverage... but now getting the same message at home on my wifi. Link to comment
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deanouellette 23
I am getting Sync Failure: unexpected transfer error, been getting it a couple days now. H ave logged out and back in did not help have rebooted, nothing.
Synchronization failed because of an unexpected data transfer error with the Evernote Servers
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