(Archived) Evernote freezes

[paulgray 0]

Hey,

I'm a free Evernote user, having it installed on my all devices on various platforms. Recently bought myself a new MBP 15'', with Mountain Lion installed. After installing Evernote each attempt to save a note (regardless if it's an old or new one) or sync'ing with the server takes a loooong time - during which the entire app freezes (is completely unresponsive, cursor spins when hovered) for 30+ seconds. Also, if it's worth mentioning, there are no thumbnails generated for the new notes.

Here is an excerpt from my logs:

2012-10-09 12:12:50 main [ENTidyHelper] ERROR: Tidy did not complete after 30 seconds.
2012-10-09 12:12:50 main [ENNoteMO] ERROR: Error converting xhtml to enml for note 'zakupy' guid '8628ea3c-4bba-437e-ac34-bb0322890dae': (null)
2012-10-09 12:12:51  [ENNoteReIndexOperation] INFO: Reindexing note: 'zakupy' [8628ea3c-4bba-437e-ac34-bb0322890dae]
2012-10-09 12:12:51 thmb [ENNoteThumbnailManager] DEBUG: Generating thumbnail for note: 'zakupy' [8628ea3c-4bba-437e-ac34-bb0322890dae]

How can I make this working?

[Metrodon 2,162]

You should open a support case.

[paulgray 0]

@Dave - have still the same issue after upgrading Evernote to version 5...

Unfortunately, have the same feelings about the support

[DaveCollins 0]

I've been seeing the same thing. I've used Evernote for a long time, and it's a great product. But I've just realised that their support is dreadful. Their email replies are slow and the person dealing with me hasn't read what I've written.

I hope you have better look than me. Very disappointed.