Skitch 2.0 - Mac

[nle 9]

Hi all,

I've been using Skitch almost since the day it came out, and I really like it. I use it to share/comment on ideas, teach people what to do, keep notes on something I need to remember for a short while, etc.

I've only used the new 2.0 version a couple of hours, but it looks like the new version has removed some of the best features.

Missing:

• Ability to set privacy options on images (and if they are indexed by google by default, that is even worse..)
  
• Ability to auto copy URL on publish (preference to choose witch URL. Direct, web, etc.).
  
• Ability to upload to FTP (one of the nicest features on Skitch. Please don't cripple this app to force people to pay for Evernote)
  
• Press "alt" to change direction arrows
  
• Preference to remove dock-icon, and only have menu-bar icon.
  
• Ability to press "shift" to get timer countdown.
  

Nice new features:

• Pixelate tool (time consuming to go into PS whenever that is needed)
  

Thank you for reading.

[mrtoner 0]

I've finally gotten around to posting a litany of my complaints against Skitch 2.0. I'm considering going back to LittleSnapper, which does have FTP sharing and many of the other features removed in Skitch 2.0.

[kalmdown 0]

While I found many aspects of Skitch 1.0 interaction bizarre (resize vs zoom) I appreciated a number. I pareciate 2.0's attempt to normalize some interactions but not at teh cost of loss of functionality.

2.0 has little to appreciate and removed things I liked.

Reverted back to 1.0 till things get cleaned up. Using SnagIt more.

[Sheridanis 1]

I agree and just wanted to add to the chorus - you could have at least told us before we did the upgrade

[Daniel Serodio 2]

For me, dragging the "Drag me" handle on the bottom doesn't work. Also went back to 1.0.12.

[jasonbarone 1]

Skitch was my most used app, and my highest recommendation for my clients to use for sheer simplicity. This update does strip away some of the core features which were great. I use this app as a support and sharing app to help explain points. I do not use this for noting things for future reference.

• Direct syncing to Evernote is not useful and just take up space on Evernote.
  
• The lack of choosing a compressed .jpg is really terrible because now it increases the upload time to CloudApp or email, and increases the download time for the person receiving the file. It also makes sharing on 3G or 4G mobile internet take up more data on upload. For someone who uses Skitch a dozen times per day or more, this is considerable.
  
• The direct dragging and cropping just felt a little better than what it is now.
  
• The lack of a toolbar icon and space on the dock is such a step backward.
  

But my positive feedback is that the file creation part is smoother and allows for direct dropping into CloudApp/dropplr. This is great!

The capture method and resizing prior to capture feels really nice.

The pixelation feature is great too.

[Cantello 1]

Also going back, I just don't like the ever-present dock icon, it's menu bar or not at all for me.

[Noxxee 1]

Been using skitch since beta, I cant say too much more than what was said here but you took all the unique minor UI concepts that made skitch amazing and easy to use and you churned out this chunky abomination. I have downgraded and hope you have the decency to keep supporting the old version.

I dont understand why a company takes something perfectly good and trashes it in the name of change. Are your developers that scared of being made redundant they feel they should keep programming if even for the worse? I mean look at the preferences for the new version its 2 tabs and one of these only has a checkbox, alarm bells should have rang then.

-No option to keep it in menu bar only despite it being a lightweight utility.

-No longer able to drag images onto canvas, must be "opened" via menus

-No longer able to click to resize 1.1 and see on your screen pixel for pixel on your screen how big itll be when you export.

-No more FTP support (not selling enough premium memberships?)

-Buttons are not larger and more obnoxious and there are fewer of them.

-No longer able to capture a webpage from safari in it's entirety without scrolling with a single click (this itself is VERY valuable to many and is the sole purpose of a few apps)

I'm glad louder voices than mine feel the same way: When Updates Make Things Worse: Evernote’s Skitch 2.0

Look at what you released and compare it to the following, there is so much more utility and power in the old version and it does it from an un-intrusive menubar icon:

I'm actively looking for a replacement now.

I am using the old one at the moment unfortunately there was nothing comparable software to skitch which why it WAS so amazing. Hopefully someone takes advantage of this and brings it back with better support for 10.7.2.

I think Evernote do great work though but for some reason no company seems to immune to "fixing things that work great" in this manner. Thanks for listening to our voice guys, ill always remain a premium evernote subscriber and had no qualms with my photos being uploaded to evernote however this should not be the sole method.

[wee_ag 0]

And now the skitch servers are down... no more auto-copying links to the clipboard. Ridiculous there's been no comment from Evernote. We should start sending in story tips to places like Engadget, Mashable, Wired, etc and try to get at least some press on this.

[JdR 0]

There is no excuse for version 2.0, I payed for Skitch premium and they have removed most of the useful functionality. Version 2.0 is a terrible piece of software, just terrible, whereas 1.x was a beautiful piece of simplicity... very disappointed. Downgrading never felt better.

[jimeh 0]

The 2.0 update is a joke right? It's Evernote's April Fools, has to be. Oh wait, it's ***** September, not April

A major version upgrade normally signifies an update, enhancement, improvement, and potentially re-envisioning the UI. Skitch 2.0 though only fits the re-envisioned UI part of that, as it is effectively:

- A downgrade instead of an update.

- Almost all features have been removed instead of enhanced or new features added.

- A much worse product, rather than an improved product.

But if I'm gonna be geeky about it, at least they're following semantic versioning, which states that major version should only change when you break backwards compatibility. Which they've done, in the most horrible way possible.

I can somewhat understand removing FTP/sFTP support, since Evernote wants to pay the bills, but it's still very annoying when you've come to rely on that feature for the past 5 years or so since the first Skitch beta was released. However, forcing it to run in the Dock with no option for menubar, removing all but the most basic editing features, and changing the ones that are left so they're almost unusable. And what the hell happened to preferences?

The only way I can explain this, is that someone with decision making power has completely lost it and needs to be fired. Or for whatever reasons an internal deadline for Skitch 2.0 release was set at some point in the past, probably without feedback from the Skitch team about when a 2.0 would be realistic. Come deadline the team were simply forced to ship anything that wasn't completely broken, leaving us with only a handful of the original features, in an almost unusable state.

[Noxxee 1]

"We did a full rewrite of Skitch, and we didn't take anything out — there's just some stuff we haven't put in yet,"- Evernote CEO Phil Libin

haha wow that makes no sense, I am not sure if I should be frustrated with him or just pity him for having to sell a ridiculous statement.

[Mal Function 0]

I have been using Skitch for longer than I can remember. In fact, before is was taken over by Evernote, I paid for a three year subscription to its pro services. In construction terms, Version 2 represents the demolition of what was a great app., not the development. Bring back Version 1 and develop that along the same lines please. Why no menu bar icon /options for example? FFS!

My own view of Version 2: in short, it's *****e.

New users or upgraders: forget it.

[torriseng 2]

I totally agree... Skitch is for me now an app without relevance - and I've used it since the beginning of dawn: From the beta-version until now.

Why did you do this with an almost perfect software?

The eye-dropper tool is missing, the ... well, don't get me started..! I'll rather spend time searching for a replacement.

"Disappointed!!!" (Gary Oldman in "Leon")

OK - Crossposting, I know - but I'm pi$$ed...

[heather 604]

Direct Image Link was a Premium service for Skitch Plus users. Any Skitch user who paid for Skitch specifically for this feature and has not yet received their free Evernote Premium subscription, please contact us with your payment information so we can get that issued. We have the full list of paid Skitch users available for cross-reference.

This was a legacy feature that was superceded by Evernote image share. Should you require direct image linking (and not image markup, which is what Skitch does), there are other products around who are made to do that, many of them free, such as http://imgur.com/too...oard-widget.zip (sign up for an account on http://imgur.com/ ).

[Avery 2]

Skitch 2.0 is a total deal-breaker. There seem to be some improvements, and I suppose I may enjoy the Evernote integration at some point, but core functionality is broken and from my perspective this is a pure downgrade.

My top issues:

• Minimum rectangle width: using the rectangle tool, if I create too skinny a selection, the rectangle snaps to a minimum width. UNACCEPTABLE.
  
• Minimum line thickness: I only have 3 thickness options now, and the thinnest one isn't thin enough. UNACCEPTABLE.
  

Other issues:

• Unintuitive icon for color and thickness selector.
  
• Pixel magnifier on selection tool gone. Why?
  
• I liked the Skitch menu item
  

Thanks, Evernote, for at least making the older version available for us to use while you work this out, that's the right thing to do.

[Frederik De Buck 0]

The main issue I'm having right now, is that I cannot switch screens to take a screenshot. Without the menu bar icon, I don't know how to make a screenshot form Safari in full-screen mode (OSX Mountain Lion).

Any ideas ?

Frederik.

[janwynns 0]

Oh I was happy!! I used the link to the "old" skitch and I thought I had it back. I did, for about 24 to 48 hours. I now have been automatically upgraded!! I don't want to be upgraded!* I want the original Skitch. The new one is not an improvement.

[markku 0]

I don't really understand.

Who made this decision to ***** up Skitch?

You put your wise hads together and thought that yeah, let's ***** this wonderful app.

Now I need to pray someone will come up with as good as an app than what Skitch used to be.

I know for a fact that the folks at Evernote will not be reversing their decision. I don't expect them to.

I have always hated Evernote, I don't have any use for it, and I have loved Skitch.com. The simplicity of it is awesome and creating quick thumbnails for forums etc. was a joy.

I also was a paying customer of Skitch when they introduced the Plus version. I bought 2 years of it on the spot.

And this is how I was treated. Or we were.

Thank you.

[Joe Lopez 108]

@Alberto

I'm sorry to hear that you're frustrated and having problems, but perhaps I can try and get this working for you (I'm not customer service, but I'll do my best).

• What version of Skitch and Evernote are you using?
  
• Is there a reason you are copying and pasting the image into Evernote vs. simply creating a note via Skitch and letting that sync?
  
• Are you copying and pasting the Skitch snap into a note with existing content?
  
• And finally are you copying and pasting the snap into a new note within the same notebook Skitch uses to normally sync?
  

I just tried all of the above with Skitch 2.0.3 (downloaded from the Mac Store) and Evernote 5.0.4 for the Mac and was not able to get a crash. I tried copying into a new note, existing note, editing the note, and syncing both within the same Notebook Skitch uses for syncing and a separate Notebook.

[jesseali 2]

Very disappointed in 2.0. I wish I could go back to previous version!

If you have Time Machine you can downgrade that way... that's what I just did.

I completely agree Duran and the OP, I use Skitch almost exclusively for the ability to upload screenshots super quickly to my own server and share them privately with my team members. Without that ability I will have to hold on to using old Skitch until I find something else. I can't believe this feature was removed.

a download link for 1.012 on the main Skitch page here: https://evernote.com/skitch/

[Tinman1305 1]

Skitch Hell....

Oh dear, I was so looking forward to two of my most important tools talking to each other. Skitch & Evernote

Shock horror what have you done.

The worst app update ever, shows a complete lack of respect for those users who have been there since the beginning and have taken skitch right into the heart of our work process!

Whats the best alternative I need to start looking now.

[hypn 1]

I am also going to have to climb in the "unhappy" line. Skitch was everything I needed in a "on the fly" graphic editor and then someone had to mess with the recipe, why upgrade software by removing most of it's former functionality. I was one of those happy paying customers, may I please get back what I payed for. No need to mess with something that was in a "market" of it's own.

Like all those before me I ask if we can please get Skitch back !!!!

[xoombeenie 2]

Skitch 2.0 SUCKS !!

I could not agree more with every negative comment on this forum. I USED to love skitch. Now it's cheap, and doesn't do half the things I used to rely on it for.

Notables

• No longer can I just drag/drop my skitch snaps onto an existing Evernote note. Now, they're all saved in some special notebook, and dragging into another note doesn't work. (If this user error, or a settings change, that still sucks. I can't find ANYWHERE to make this work anymore!)
  
• Snapping (CMD-SHFT-5) always starts whereever my cursor was when I hit the hot keys now. That sucks!! I used to be able to hotkey, then go where I wanted on the screen, left-click, and THEN start the snap. The way it is now is a pain IMO.
  
• Font sizes!!! Seriously!?!?!?! 3 crappy options?? Font types??? What on earth has happened to this thing?
  
• Resizing is stupid now. I used to be able to take and image, and then drag on an edge to make it larger so I could have whitespace to add comments, etc. Now resizing just sizes the entire image... with no add'l space on a side. That's junk IMO.
  

I am SOOOOO disappointed that I took time to figure out how to get into this forum to add this post. I hate skitch now...

Thanks for reading !!!

[sputacus 2]

I'm a Premium Evernote user. I use both EN and Skitch all the time. I wouldn't mind the integration of Skitch with EN, as long as Skitch 2.0 retained the functionality it had with version 1.07. I just don't understand why Skitch had to be destroyed before it could be integrtaed with EN.

So unless 2.0 recaptures the features of 1.07, I will be happy to continue using both products (Skitch 1.07 & EN), separately!!!!

[casam268 1]

Hello,

I have attempted to contact Evernote developers regarding Skitch and have been directed here. I note from the posts immediately above this one that there does not seem to be any company representative attending to peoples concerns. I read a lot of complaining and for obvious reasons. A simple drag into an e-mail of a screenshot now is quite onerous. The old method of dragging the tab on the bottom of the Skitch window onto the e-mail compose window, however without doing anything different attempt to attempt, it finally works. I don't get how a program can go from being a mature product to an immature one. Like others I paid for Skitch Premium and whilst I like Evernote, the regression impacts my computer use more. Simple things don't work either, like being able to take a screenshot and dragging it into the body of a pre-existing Evernote in the compose area. I know why, because it is busily uploading my screenshot to Evernote, eating up my storage without me confirming that action, and creating a separate note that often I don't specifically need, as all I need is the image for the construction of the note or e-mail. So, an easy thing gets clunky. I have to say I am really disappointed in this whole situation and hope that Evernote start to represent their product better to those that can be bothered to comment in this forum, dedicated users of their programs. As for the programs, I hope and expect considerable work and changes to be reflected in new updates of Skitch, and its integration with Evernote.

[casam268 1]

I forgot to mention the saving function of the screenshot is a drop down arrow activated on the RHS of the Drag Me window at the bottom of the Skitch window. Ironically I just used it and wanted a PDF instead of a JPEG, not a big ask I thought. Skitch 2.0 doesn't allow PDF, or it certainly didn't drop down as a choice for me, and yet when I fired up the old one it did, plus a lot more file format choices. Crazy backward engineering. I simply don't know of a software product that has ever gone backwards through an amendment process.

[esawdust 0]

Just updated before ever seeing this post. I thought Skitch 2.0 was such a ***** I couldn't believe it and searched for the various problems I saw...landed on this post and see I'm not alone.

+1 for Skitch 2.0 is a *****.

[shehacker 1]

OMG.... I just updated (using that term loosely) to Skitch 2.0. Sooo sorry I did. Had I known what was coming, I never would have done it. What a disappointment!! Updates are supposed to makes apps better, not regress them to the point you can't or don't want to use them. AAAHHHHHHHH

Where's the History panel?? I would clip items throughout the day, and sometimes leave them there for quick future reference. Now, I have to go to a folder with a list of items.

And the general look & feel of it.... sucks. Evernote is an awesome app and I use it constantly. But it's very plain-looking. Now Skitch looks just like it. I liked the old Skitch, it was very appealing to the eye and super friendly to use. Now I have a cold, ugly square box.

You have totally ruined what was an awesome app. Now I'm forced to spend time searching for another app that will come close to what Skitch used to be. Sooooo disappointed!!!!!!!

[Franck 0]

We are luck it's still possible to downgrade !

http://evernote.com/download/get.php?file=SkitchMac_v1

By the way I've lost 4 days of work because I don't have anymore the "History" feature... it was not important but very usefull when you need to reuse a screenshot done few days ago.

Also Many bugs on the latest version 2.0.2, especially when you want to do a screen with Cmd+*****+5 some windows replace the current screen I still don't know why but I have to collapse them before doing the screenshot If I don't want them appears again...

I'm very disappointed with the new version :s

[shehacker 1]

Thanks to jesseali above!! I just restored the old version of Skitch from Time Machine. Do your regular backups - never know when you might need them! Next time, I do research before I update any app!! Now, I can relax........

[Leftistelf 3]

I am a long, long time user of Skitch, but holy ***t, what did you guys do?

I used the tool a tremendous amount to do screen shots and then export to PDFs for use in Prezi.

You can't export using alternative formats? What the heck are you guys thinking? How do you know that your global user base wanted .png files?

Frankly, you didn't. First, because you didnt ask, "If you had to eliminate all export formats except one, what one would keep?" Second, because the entire thought process is flawed. Who makes a graphics program with a single export format? Duh.

I thank those who provided links to the 1.x version. You saved my bacon.

I hate those who decided to de-feature Skitch 1.X in the 2.0 release. Your product is a perfect example of upgrades gone bad.

To the Skitch developers who survived the Evernote acquisition: how does it feel to have a wonderful product destroyed following an acquisition by a company that clearly is clueless about your base? Feeling like MSFT or Google yet? Evernote killed your baby.

To Evernote: I do like integration into Evernote, but why in the world would you kill 80% of your features in the process? Should I be equally scared of Evernote upgrades?

I am. I am terribly scared. You clearly have no idea how to manage software products.

[Voiper 0]

Thanks Fluidjax, the link http://www.macupdate...9932/skitch.zip worked for me.

[AldoGMB 1]

Hear hear. I absolutely LOVED Skitch. It was one of those apps that you could describe as “A true Mac-app” since it does what you expect is does. Expecially the “Export as [pdf/png/jpg/etc]” was fantastic. Also it looked really good and playful.

Now it's all ‘clean’ and intimidating and tons of features are missing.

Dear Evernote, I understand that you want to push Skitch users to use your services. That's all fine and stuff and I really think you could merge a lot, but now you're just breaking stuff. Skitch was prefect since I was a beta-tester. Now I could cry.

You have killed Skitch and replaced it with a different program. And I hate it. Please bring my old Skitch back.

[maxziebell 0]

Skitch 2.0 thumbs down!

I upgraded… checked it out. Didn't find anything but the message "made for unprofessionals" and "newcomer". This update disregards all the power-user being project manager, software-architects and so forth that used the product to communicate and annotate Designs etc.

Then it disregards everybody that where using Skitch with FTP. I had Skitch as part of my workflow and uploaded screens to my server containing a PHP based viewer (including short URLs and much more).

I downgraded… and this will stay this way until Skitch Pro 2.0 is relased or somthing similiar is done that restores the functionality. I also really missed the different sizes of arrows and text etc.

Regards

Max

PS: I must agree on a previous comment "why did evernote buy Skitch?". The current Skitch is so basic that it doesn't justify the purchase they could of done it by themselves. If it was because of the brand Skitch built up... that is based on its userbase. So this updowngrade makes no sense to me. It's like if Microsoft would buy Evernote and remove all the premium features and the API.

[Evan G 2]

I've been a Skitch user since 2007-2008, and I've gotten dozens of people to start using Skitch in the past five years. As a long-time user and fervent Skitch fan, I'm really disappointed with this update. Skitch has become harder to use, more cumbersome and very difficult to adjust to. Here's why:

1. Everything takes more steps! I get that you were going after simplicity and ripped out some features, so why did you make simply flows so much harder? For example, taking a screenshot used to take nothing but hitting Shift + Command + 5 and then clicking and dragging the mouse. Now, I have to do that, but I also get this stupid resizing dialog. Not only is this really annoying and a huge slowdown in taking screenshots, but it also makes taking screenshots of any movement, video or animation incredibly difficult! I have to start the motion, hit Shift + Command + 5 and THEN get the timing right on the following resizing dialog.

The other key flow is sharing. I used to take a screenshot, hit Command + Enter and then bam, I had a URL I could share! Now, I can't seem to figure out how to use the keyboard to share an image and/or get the URL copied to the clipboard. Is there any way to do this? I've searched around Google and Skitch.com quite a bit and can't seem to find any.

The combination of these two new additions to the capture/sharing flow is really disappointing, and it's making sharing images with others much slower.

2. I have no choice over the format of export! I used to switch between JPG and PNG frequently, and even between JPG quality settings frequently. Now all images are exported at .png, as far as can tell. That's really disappointing, because those files can get really big.

3. Resizing is pretty confusing, and was much simpler in Skitch 1.0. When I'm resizing a photo, it feels natural to drag to resize. When I knew the precise dimensions, I could hit "Resize" previously and type them in. Now, I only have the choice of this artibrary slider? It feels both imprecise and completely disconnected from the actual resizing action. At least there's a keyboard shortcut to access it, but jeez. This is just a terrible change, and it's hard to see how it's an improvement. On the bright side, at least Command and "+" or "-" let me zoom in and out. Definitely not worth that trade though.

4. As you have to search based on the title of the image, I was really confused how to change the title at all. I used to change the title pretty frequently so I could easily find the image later. Took me more than a minute of hunting to figure out that you can click and edit the title name near the top left of the Skitch window. The cursor should at least change when hovering over that text!

5. The new version is just full of bugs. For example, often when I use Shift + Command + 5, the Skitch window doesn't go away and gets in the middle of the screenshot! https://www.evernote...0b90bccfecdd24. And loading in old Skitch 1.x files and trying to sync them results in constant crashes. Skitch has probably crashed 15-20 times trying to import 1,000 old Skitch files.

I really hope that you guys listen to your users and fix this situation. I'm pretty close to switching back to 1.x.

- Evan

[hejazzman 1]

I've used Skitch for 2 years, and advocated it to several people (5-6 in my company).

I've also used Evernote.

I am a PAID customer for both.

This "update" is the worst thing it could happen to Skitch.

An ill-thought attempt to bind it with Evernote.

If all you wanted was a sub-par annotation tool to work with Evernote, you could make your own in a few months. You didn't have to mess up Skitch.

I don't have a problem with the redesign because it looks different or anything.

I DO have a problem with the removed functionality -- and with the thinking (?) that went behind it.

What was the idea?

"Let's fix a few UI issues and in the process TAKE AWAY TONS OF features, and they'll love it because it would have the Evernote logo"?

[Eric Suesz 0]

I'm a long-time Skitch fanatic (I was deeply honored to have been featured on their testimonials page at one time). I knew that Skitch was going to be absorbed into Evernote. I knew that the branding was going to change and that the playful pink interface would become a bit more muted and professional looking. I knew that some of the way Skitch worked would have to find a way to plug into the way Evernote works. I think we all expected some changes. But clearly this update hasn't met the expectations of Skitch power users.

The original app made everything feel practically effortless, so adding more steps in the processes people have been using daily feels like a serious productivity blow. Removing some of the features (that countdown timer was a beaut) will make it a deal-breaker for some people. I won't go into the nitty-gritty details of each feature change/loss because plenty of other smart people already have, but I just wanted to add my non-democratic vote to the idea of satisfying some of these needs. Give us some of that resize power we previously had. Incorporate a timer. Etc. If you can't provide output options beyond PNG, let us know why (if you can). The people who are into all the details are more apt to accept it and try to learn to love it again if they get a little more background on why things changed (and why it's going to be better because of these changes).

From the blog post announcing this update: We pared the application down to it’s most-loved, most-used, most-essential features, then made those features as great as they could be. We also focused on creating a unified experience across all platforms. So, whether you’re using Skitch on your desktop or mobile phone, you’ll know exactly what to do.

I can only assume that the focus for this update was on making a screenshot app that new Evernote users would find attractive and simple and feel like an off-shoot of Evernote. It feels like those goals were deliberately put above the wants and needs of legacy users. If so, I think we get that. Some of the software-making folks posting here have probably had to wrestle with similar goals. The majority of us respect Evernote and what they're up to. We understand that the massive growth of Evernote (and the investment in cranking out tons of new apps) creates a need to make all of this content grabbing sync and work together.

Please consider some revisions to help the folks who have always loved Skitch keep loving it and evangelizing for it. There's always time to change or "re-improve" a product.

[Boombatze 0]

Very disappointed in 2.0. I went back to previous version.

http://www.macupdate...9932/skitch.zip

thank you! This is better!

[Jeff510 95]

"We did a full rewrite of Skitch, and we didn't take anything out — there's just some stuff we haven't put in yet,"- Evernote CEO Phil Libin

Well, clearly this is not true. Do you mean that there's an intention to include the things that disappeared in the new Skitch that just haven't made it back yet? Because that's a story people will understand if you communicate it clearly.

"Skitch has never been and is not about to start being a drawing tool. People want multiple brush types... and photo editing tools like dodge and burn... but that's very low priority for us."

I don't believe any of the complaints I've read are about such things, but about the things that were taken out of Skitch. Of course, you said you didn't take anything out...so something isn't adding up. What exactly is it that just hasn't been put in yet?

[Metrodon 2,183]

I'm not a heavy Skitch user so most of these changes have little impact on me and I can understand the drive to push users towards using Evernote for storage instead of Skitch but removing the option to use your own storage just seems pretty dumb to me.

I'm seeing this app being talked about a fair bit today - it doesn't have the markup features of Skitch but it does have screen capture and your choice of where to upload to - http://www.capturedapp.com

[Ginfuru 0]

Is there a way to change the format of the image? Mine is stuck on png. Changing it was quite easy to do with the previous version, but I haven't found out how in the new one.

Capture > Menu Snapshot provides a countdown, but it is apparently triggered by pulling down a menu. The previous version allowed you to have a countdown for ANY purpose -- it wasn't limited to menus. I used it just yesterday to hover and display a tooltip before taking the shot. Now it seems to be impossible to accomplish that.

You can export your images to other formats via Command + E of File > Export

Not the fastest but still it's there

[snowbaked 1]

It is still possible to use the ^apple key 5 to do a snap without selecting the menu bar icon - a small workaround, but having it in the dock is a pain

[Ginfuru 0]

I really really really miss the menu bar.

[pjv 4]

Just adding my .02: I have been using Skitch since earliest beta. Version 2.0 is not just a step backward, it's a totally different, VASTLY inferior app. It has nothing to do with Skitch, other than slapping the name "Skitch" on a completely different and pretty crappy and limited screenshot app.

Honestly, it's pretty shockingly bad.

The right direction for an upgrade would have been to keep all the existing great features - e.g. being able to FTP to any server, being able to quickly choose among many different image formats for what you drag out of the window, etc., and make the UI less cartoonish and more mac-ish, and FIX the broken stuff like there not being any way to automatically re-size retina screenshots so they are immediately usable in web and email without having to do manual re-sizing.

Instead we get a new app altogether that kills many of the killer features that people depend on, leaves the broken stuff broken, and somehow manages to become an even clunkier UI. Nice work.

I downgraded via Time Machine and am now actively looking for a new screenshot utility that will give me the features and ease of use that Skitch used to, prior to v 2.0.

[CTMSF 0]

Just want to add how awful the update is. The old version was perfect, I think literally perfect. This new version drops the ease of doing annotations for a non-user friendly and limited web 2.0 looking interface.

I get wanting to force users to use your other products, but some of us don't want to use Evernote, let alone be forced to sync content to an account.

Where did the paint bucket tool go?

Why are screenshots so much clunkier? What happened to select and shoot?

Limited controls with poor UI (highlighter icon, really??)

I will continue to use the old version, this is just a sad update.

[SWynn 0]

Skitch 2.0..Yikes! half the really great features disappeared. I do like the Evernote integration (for searchability) but it seems all the easy power features just got harder... or disappeared.

That'll teach me to automatically accept the 'upgrades'.

Still a huge Evernote fan...but I hope they un-fix Skitch in a hurry!

[k-square 3]

I use Evernote daily. I use Skitch on a very regular basis as well. However . . .

Skitch 2.0 reminds me of when Coke discontinued Coke to and launched New Coke. What a fiasco that was.

What about:

• Knowing your font size.
  
• Many options on font size.
  
• Requiring an evernote link - really???
  
• Tons of sharing issues listed in other posts.
  

If there is a demand for an even simpler product then make a Skitch-lite. But don't take functionality away from the product!!

If Evernote learns from this mistake, they will be better off. If they keep on this road, they will not do so well with me.

[blived 2]

This was a legacy feature that was superceded by Evernote image share. Should you require direct image linking (and not image markup, which is what Skitch does), there are other products around who are made to do that, many of them free.

1. It was a CORE feature, a key part of "what Skitch does" for 100's of 1000's of us.

2. Yes, please DO reccomend 3rd party solutions for which we were willing to pay you: which "direct image linking" solutions do you suggest we leave you for exactly please?

Pff. First company voice in this entire 6 pages:

- no appology

- no communication of empathy or concern

- no strategy to address major lost functionalities

Am shocked that such a smart solution as Evernote can emerge from a customer "care" philosophy as MSoft'ian as this.

Grrr.

[themensch 3]

I know there's a lot of folks upset by this upgrade, and I agree. Skitch was fairly elegant if crowded in its interface before, now it's just...clunky. More steps to do the same tasks as before, no menubar option, stuff like that. Removing functions is a pet peeve of mine, and this was done in spades in the 2.0 release

I've been a supporter of Evernote and Skitch for a good long while, and I agree that this is really disappointing.

[maxziebell 0]

There was an answer before that these threads are being monitored. But I can understand the last post. For me Imagesharing via FTP was essential. I even wrote my own litte skript that would allow all kinds of annotations for the uploaded files. Booomm … all gone in the new version.

Sure, evernote bought the product and finally can do to it what it wants … as we have the right to take a hundred dollar bill and burn it to light our cigars :-) … In the end we vote with our loyalties … that said I have my own little theorie why nothing is happening here. It's true … they got a "Sh*t storm" in this thread from many old users but then again I guess the new distribution channel App-Store (and them being featured in it) produced sooooooooooooooo many new users and downloads that we are probaly obselete at this point … just a theory.

I for one am glad I can still use the old version and once the OS doesn't support it anymore and Skitch doesn't improve his recent "downgrade" I will vote with my feet and switch to another app.

Best regards

Max

[spandrel 1]

I've reverted to 1.0.12; the "upgrade" is a frustration in a number of ways. My main skitch project involves marking up maps without obscuring them. Inability to make text transparent (translucent) means I cannot generate the subtle-looking markups I need.

[ganesh_gG 0]

What relief… that I can go back to the old version.

[Alberto 0]

• What version of Skitch and Evernote are you using?
  
• Is there a reason you are copying and pasting the image into Evernote vs. simply creating a note via Skitch and letting that sync?
  
• Are you copying and pasting the Skitch snap into a note with existing content?
  
• And finally are you copying and pasting the snap into a new note within the same notebook Skitch uses to normally sync?
  

I just tried all of the above with Skitch 2.0.3 (downloaded from the Mac Store) and Evernote 5.0.4 for the Mac and was not able to get a crash. I tried copying into a new note, existing note, editing the note, and syncing both within the same Notebook Skitch uses for syncing and a separate Notebook.

Thanks for the reply, Joe. I am using OS X 10.6.8 and my cherished Skitch 1.0.7.. I know full well that this version of Skitch doesn't interoperate with Evernote (Version 5.0.3 (400675)) but have decided that Skitch is too useful an app to abandon it and am trying to develop a practical workflow given the current drawbacks. I hope I've answered all your questions below, most of which assume I'm using Skitch 2.0.3. My hope is to develop a method as convenient as Skitch's used to be, via Quicksilver or Automator automation. This is what I tried that resulted in the crash:

1. I made my screen cap with Skitch, annotated it, and used Select All and Copy from its menu.
   
2. I pasted it into a blank Photoshop document to confirm that the Copy operation worked (I had never had to use Copy from the Skitch menu, having always just dragged). It worked fine.
   
3. After making sure that I had updated Evernote to its latest version, I Quit it and clicked on the Evernote menu icon and selected "Paste to Evernote." I assume that that operation is set to use the default notebook.
   
4. It displayed a syncing progress message that never progressed. After a few minutes I clicked the Cancel button.
   
5. The OS X crashed system dump dialog appeared after a second. I submitted it with similar notes to these and gave up as I needed to work.
   
6. When I restarted Evernote just now, it also asked me to submit a crash report. I'm afraid that I entered the wrong version of Skitch in the notes as v2.0.3. So sorry!
   
7. The note I had attempted to paste yesterday is present in the default notebook and Evernote synced without issue. Too late for what I needed but there it is.
   

Since you may wash your hands of this because I'm not using Mountain Lion and Skitch 2.x, I'll thank you for taking the time to reply but don't expect you to be able to help me with versions you are not supporting.

Do I need to hammer-in further how the new version's workflow is nowhere near the convenience that I have been enjoying from Skitch over the past many years, being a user since it was in beta)? It used to be a matter of seconds to do what your current version's workflow expects users to go through now. That, and the features we've lost make it less desirable. One final note, I almost upgraded the OS when I saw Skitch v2.0.x since I was excited about the possibility of even more awesomeness. It really was the only reason for me to upgrade OS X at this point. I've since decided to wait to see how you fine people handle this.

Happy 2013!

Alberto

[gruenix 5]

Going back to Skitch 1.0.12 worked, thx again for making the installer available !

Q / hint / note:

After going back to 10.0.12 ,my old skitch account in the sharing settings is

now labeled "anonymous account" so I lost the old skitch.com login.

Did the service of sketch.com get switch off with the release of 2.0 ?

Or is there a way to re-acticate my old sketch.com account as well ?

It's a (gladly) paid skitch plus "membership" purchased in jan 2011 .

It was originally valid till 2012-01-06, then skitch.com sent a mail and

extended it for 2 years after I was a very early adopter, so it should work till 2014-01-06...

Then of course SKITCH was purchased by Evernote, so maybe the gift is no longer

valid.

I managed to get a login by just sharing an image and then being prompted for login and

password for the skitch.com site. However it still looks like a recreated account and NOT

the old one.... but as I'm not relying on storage in the skitch cloud I'm fine... jsut wondering

[giantelf 2]

I am big skitch user and evernote user. I was stoked when the iphone app came out on the same day as this update. What irks me about this update is that every single time you use skitch it uploads the result to your Evernote account. Your monthly allotment -- for those who are not premium -- gets used up quickly. The purpose of this update was to make moneyt. Forcing evernote suers to go premium. I suppose I could go through and delete those photos that i do not want on evernote but that is an extra step and the cynicism behind this update grinds my gears.

I'm back to 1.xx

[gbarry 2,657]

- Only one brush size

I hope that either:

A) you're reading this and will fix some of these glaring issues

There are actually three brush sizes--you can change them in the color control button.

Thanks for the feedback. And we're definitely reading, watching, and updating. See our latest post on the direction of Skitch here: http://blog.evernote.com/2012/11/21/skitch-and-evernote-a-letter-from-keith-lang/

[patrickh 9]

Ratings in MAS this morning:

The Average Rating for All Versions includes the 2.0 ratings. Therefore, the versions prior to 2.0 had 441 five-star ratings and 64 one-star ratings.

This is the most drastic change in an app's ratings I've ever seen in MAS.

(Rebelliously shot with v1.0.12 and uploaded to skitch.com.)

[Martin Packer 162]

I suspect the reality is Evernote are deciding what to do, did some repair early, and can be trusted to EVENTUALLY get it right. With the right kind of encouragement. But the whole mess probably WAS avoidable. :-(

[goldfilm 19]

Please, Evernote powers-that-be, please bring back the Skitch we know and love. Adding functionality is ok. But please don't take it all away. Thanks for listening.

This says it all, we all love Evernote and use it everyday, but the Skitch move was very frustrating...

I try to hide the app because it's not in the menu bar anymore (my fav old feature). But it can't hide by itself and I have to hide it manually even if I chose to hide it in the Login Items in system configuration. Even worst, the first time in the day that I try "Command+Shift+5" it brings the Skitch window first, being that part of the capture!

I'm concern now about the new Evernote for Mac coming soon... I hope is not a complete redesign otherwise Evernote will turn into... ugg... Microsoft? I believe Evernote is one of the BEST applications around. Period. Please don't mess it up trying to go one step further.

Thanks Evernote, we love you!

[Art Win 1]

This 2.0 is a total disappointment. Grey the entire screen to make screenshot? WTF? And the "pixel magnifier" is gone. I'm not talking about advanced features that are now gone. Usually 2.0 means new and better. This is not "Skitch 2.0" at all, but "Evernote Screenshot 0.5 alpha" or something. How exactly crippling a useful tool promotes Evernote service? A FAILURE

[bradrice 0]

When I try timed captures using 2.0.3, they don't take a picture of what I have marqueed. I think it must be due to dual monitors or something. I can't even really tell what it is it is capturing. It isn't the top window, that's for sure.

[nle 9]

Could someone please give me a link to 1.0.12 (or later if that exist?), because the newest one I am able to find is 1.0.11 - and if I remember correctly there were some fixes for the retina macbook pro in 1.0.12

Either post here or through pm.

[Reiner Knudsen 1]

Why did you break this wonderfull tool ?!

Evernote i'm not mad, i'm disappointed. Bad evernote.

I can only second that! Skitch has become a real pain!

- Why does it forget color/size settings between to screen shots

- Why do I get this ridiculous frame to crop my picture replacing the nice drag function it had before

- Why does it not show fonts as they will appear when you position them - only after you dropped them

Evernote - you broke one of the best tools ever! I like the integration with Evernote but give us back the old UI. No one requested a new one!

Reiner

[Evan G 2]

I have to echo these comments:

2) I use Skitch a lot with Podio - the old Skitch let me drag the image from Skitch to the Podio file uploader, and that feature no longer works, so I have to sync my En account, then click through to upload the screenshot...which wouldn't be a problem, really...except that:

***The image title is "lost" when it goes to Evernote - so instead of retaining the title I assigned & saved in Skitch, it gets stored in Evernote as "Screenshot 9/24/12 5:15PM" - and that is a little crazy-making.

Every time I try to upload by dragging from skitch to the file upload dialog, it fails the first 1-3 times and then finally works. It's horrible. And the image titles don't suck in the title of the window anymore! Every screenshot is just called a bland "Screenshot 9/24 11:13 pm" etc.

[thorrrr 24]

Hi Guys

The new release is a nightmare it keeps crashing. It will not shut down without a Force To Quit ! It works when you open but after 5-10 min just locks and does nothing. I can no longer use it how can I go back please ?

[Zig 1]

I hardly ever post comments on a forum but the new Skitch has totally changed my workflow for the worse and it was worth my time to give feedback.

Things that suck

• Not able to snap a webpage anymore! This was one of the awesome features of the old Skitch. In just a few seconds, I could snap a URL (or snap from Safari), edit it, send it to clients or save to my premium Evernote account. Deal killer for me. Might have to go back to LittleSnapper but Skitch was so much easier.
  
• No more (s)ftp uploads - I used this quite a bit and now I have to add more steps to my workflow
  
• Removal of Skitch from the menu bar - I used to be able to click the icon on the menu bar, pick my snapshot type (usually Snap from Link) and go. Now I have to leave Skitch open in my dock cluttering the rest of my dock.
  
• Interface change - sure the old one didn't have the "corporate" feel but that's what made it fun to use. The old Skitch was more intuitive - easy to use for anyone. New interface? Dull, boring, and blah - it sure doesn't make me want to show it off to anyone.
  
• Everything is a png now??? Where's the ability to pick the file type (jpg, pdf, svg, tif, gif, bmp). So now to make a pdf or any other file type I have to add more steps to my workflow?
  
• Removal of undo button - sure I can just CMD-Z but was it that much in the way?
  
• Removal of watermark - why? Yes - it was a pain to have to go into settings and add/delete the watermark text based on if you wanted to use it or not - a button or menu option would have been great - but at least I had an option. Now I don't.
  
• Removal of Add Shadow to image, Flip Image, Rotate Image - commands I used all the time - now gone. More added steps to my workflow.
  
• Removal of background choices - sigh!
  
• No countdown feature - useful option when I needed it - now gone from everywhere but snapping a "menu".
  

Things that don't suck

• New cropping tool - awesome!
  
• Ability to click and resize shapes - another awesome!
  

The fact that the suck list is longer then the non-suck list has caused me to revert back to the old Skitch - all the extra workflow isn't worth a better crop or shape.

I love you Evernote. You made my life more efficient but I am so disappointed in the choices you made on this Skitch update. It's inexcusable.

[andrewjunro 0]

I'm a long time user and fan of skitch. I even purchased the app. Now evernote made this app/service trashed.

So i downloaded the old version 1.0.12 and suddenly "Share Note Link - Click to Copy" is not working.

I'v checked with different Macs and all same.

WHY BREAK THE BEST APP FOR MAC?

[calisuri 0]

As I posted on my FB feed yesterday - this update from Skitch/Evernote was an epic failure of masterful proportions. I will 100% not be updated my older version - Thank you to Stan for posting the old app!!!

[gruenix 5]

OH MY GOD SKITCH is broken... dead, gone... it's become another "application" instead of that genius little clever tool !

I'm VERY VERY VERY disappointed by this update.

I was sooo thrilled to have found skitch early in it's days !

As soon as it became available I purchased the max of SKITCHplus option, I really wanted to give something to these guys so they can keep developing this GREAT GREAT GREAT tool... and as much as I understand that one sells their project (I wish I had one to do so... ), this result is a development in a very bad direction !

so many lost features / so inelegant and clumsy now....

- no easy scaling by changing the size of the window !! that was so nice with the % and the file size indicated right there !!!!!

- together with the button for the 100% or scaled drag the above was perfect / intuitive ... easy, quick

- and cropping - NOOO another "tool" that requires 3 extra clicks... why on earth did you give up the dragging of the edges... that WAS so brilliant, easy quick intuitive...

now I have to

1) click the tool

2) in at least 50% of the cases or more I have to change from size to crop or vice versa (with that ugly chrombutton)

3) then find and click the the slider

4) then click "apply"

...what else, hiw about a f..king SAVE dialogue ???

before

1) click & drag on one side or corner to crop OR

1) click and drag bottom right to scale !!!

THAT WAS GENIUS - NOW ITS PLAIN BAD !!!

more missing things...

- no more pipette or settable custom colors ??!!!

- no more transparency in colors !!! (apart form that marker tool ) - before I could make ANYTHING transparent !!!

- no more erase to easily delete parts of or split drawn lines or shapes !!

- FTP Upload - arrg stuck with ONLY Evernote (thats not nice... )

- the flip history gone.... such a quick way back to the beforelast change / frame.....

- share on my own server, copy link - done where is that ?

LOL just as I have deleted all my notes from sketch / Evernote aka "slow history" pane they finally appear in the evernote window ... FAIL

and what is this : "You can make 5 more posts today. This restriction is in place until 21 September 2012 - 04:54 PM"

are you trying to avoid more than 5 complaints per day form one person ?

seriously please provide me with a downloadable skitch 1 installer...

latest version - PLEASE - PLEASE - PLEASE - PLEASE

(I so hope I can fix this form my timemachine backup at home)

the most disappointed JO ever

[gruenix 5]

phew - I got version 1 back !!!

[DrewBuchan 3]

Seriously, was this an accidental loading of some pre-alpha version of the software onto the App store ... or did someone do this deliberately?

Utterly non-plussed why you would do this.

Did you sack the developers and rolled out the minimal amount of code you support?

[joshfree 8]

I feel bad about piling on, but you guys took a brilliant, simple app I use all the time and wrecked it. Come on. There's a reason you thought it was cool enough to fold into Evernote. Why mess it up? Just add the integration.

Evernote is incredible. The old Skitch was, too. Back up and try again, will ya?

[Paultwo 1]

I'm sorry Evernote, but this is completely unacceptable.

[Carbmac 0]

I totally hate it.

I like change, normally. When change makes sense. This time, it does not. Menubar item gone is the biggest lost.

I am sure there were better solutions to further integrate Evernote and Skitch. It's even worst then when Microsoft introduced the Ribbon in Office... :-\

[Sarah W 0]

I tried to upgrade to 2.0 today hoping that there would be some bug fixes and I was pretty dismayed by the missing features in the new version. I consider myself to be a basic user of the tool, mostly just using the editing tools available on the main screen and the export function, but I had to downgrade after about 5 minutes of trying to get things done with the new Skitch. For example, it seems that in the new version the paint bucket tool is gone, which means I can't shade background images before I put text over them.

It feels to me like there is a good range of features in the old version. Not enough to make it a sophisticated photo editing application, but enough that you could use it to produce decent screenshots with some mark-up for slide presentations very very quickly. As a student, both Evernote and Skitch have been very useful tools for me, and I share the concerns that others have expressed in this forum that the new Skitch will not be as useful. In fact, with the new features, it's not clear to me why Skitch is a stand-alone app at all. Why bother rewriting Skitch to do only three things instead of twenty? Why not just put a few new features into Evernote and be done with it?

There was definitely room for improvement in old version, but I think this is a pretty obvious example of the 80/20 myth in action. I recommend that the Evernote/Skitch devel team read the Joel on Software article: http://www.joelonsoftware.com/articles/fog0000000020.html. If you buy what Joel says, the user outcry about the changes should not be at all surprising.

[gruenix 5]

- and you have to manually MINIMIZE the Skitch window - no more "moving itself out of the way" after dragging teh image onto e.g. mail ...

- then of course when you WANT the Skitch windowback in the foreground and you comand-tab to SKITCH - guess what, it's MINIMIZED ... hahaha

so now you have to move the mouse to the (now even fuller) Dock and have to click the minimized window to get it back ! Do you guys get paid by the click... ??

- and capture... why on earth do I need to click on CAPTURE now... ANOTHER CLICK - yes, you guys get paid by the click !!

- and then I hoped for the fullscreenmode... I thought maybe I can leave skitch fullscreen, snap an area / image / website / ... but NO , failure again... I snap but SKitch doesn't come to the front... it remains in fullscreenmode / hidden... with the new screen grab waiting for me to swipe or CLICK to the skicth window or command-tab I guess

oh je.... so many extra moves and clicks and hassle....

I think I can simplify ZIGs earlier post:

Things that suck

• SKITCH 2.0
  

Things that don't suck

• SKITCH 1.0
  

I mean there were a few thing to improve on the old skitch as well... but NOW there is a lot more to improve on the new Skitch !

And somehow I fear that Skitch will eventually degrade to the mediocre screen capture part of Evernote....

Jo - SO DISAPPOINTED

PS did I mention you added y huge amount of extra clicks ??? I guess I did...

[elisathon 19]

I've reverted to 1.0.12; the "upgrade" is a frustration in a number of ways. My main skitch project involves marking up maps without obscuring them. Inability to make text transparent (translucent) means I cannot generate the subtle-looking markups I need.

Yes, that's a perfect way to put it - perhaps the most important thing I used Skitch for was dimensioning and clarifying objects in pics - the ability to include many clearly distinct notes, lines, arrows, to create one visual with notes for several different people/departments all together, so everyone is aware of the whole of the information - for many projects Skitch was as good as a mutli layered drawing drafting program.

So yes, among many other features & connectivities, what Evernote did was to remove the possibility of SUBLETY and COMPLEXITY and DETAIL. If I wanted to use MacPaint 1996, I would!

[BigBad256 0]

Skitch WAS awesome, unique and did 99% of what I wanted it to do (all I wanted was a dashed line option and I would have been happy).

Why would you, evernote, do this to an awesome app? Did you bother to ask any of you PAYING customers?

Seriously... WTF? Going back to v1.0.

[willgill 3]

+1 to all the comments made here. I'm sadly disappointed with this Skitch update.

Particularly not being able to snap a whole webpage anymore... this was one of the greatest features of the old Skitch.

On the plus side, I find the Evernote integration seamless and very helpful.

cheers

[gruenix 5]

AND for me SKITCH 2.0 crashes frequently !!!

I'm on the latest 10.7 (NOT 10.8) and run Photoshop and a load of other apps...

on trying to grab screen grabs SKitch crashed 3 or 4 times now (within 2hrs or working)

If any of the developers is reading this, get in tocu I'm happy let you have my crashreports if I get a Skitch 1.0 installer ;-) just kidding...

Jo

[willgill 3]

Very helpful: running both versions of Skitch on my Mac in parallel... best of both worlds.

[Kaelon 0]

I'd like to add my voice to the list of users that are very disappointed in the unmitigated catastrophe that is Skitch 2.0.

As a project manager, I rely upon Skitch to quickly and conveniently annotate screenshots for the instruction and training of our clients. Skitch 2.0, frankly, isn't usable; the user interface is unintuitive and abandons convenience and quality-of-life improvements that made Skitch 1.0 so easy to use, and the difficulty with sharing direct fullsize image URLs renders the product essentially unusable.

I implore you: abandon Skitch 2.0, and go back to the drawing board. Listen to your customers and consider why they are so irate; you're risking more than your client satisfaction here -- you are jeopardizing your brand and on the verge of ceding your customerbase to a clone product as soon as it's created.

[Simple 2]

I have to confess, this whole Skitch 2.0 "upgrade" has left a bad taste in my mouth, and not just for Skitch.

The forced integration with Evernote, the removal of the menubar icon, the removal of core features (and not just a few, LOTS of them…)

As a paid Evernote user with a standing reminder in my reminders: "Evernote for Business launches in December" I have loved Evernote. I am in charge of how my division uses technology… In less than 10 minutes, I went from being excited and sure we would all be moving to Evernote... to wondering if I should even be using Evernote anymore. What might Evernote do to my workflow in the future? What might they take away? What can I do if no one from the company even bothers to respond to anyone?? (This isn't a weekend, there are clearly people sitting in offices reading about the reaction to Skitch and choosing to stay quiet.)

Something like this doesn't just hurt the application. It hurts the brand. And that brand is Evernote. It ruins the goodwill Evernote has built up. For instance, I don't know a lot of the background here, I simply know that Skitch was great. Evernote bought Skitch. Now Skitch is broken horribly and in over 24 hours I have yet to see a company response. That's a pretty long time to go all silent-treatment on your users.

I have gone from being an evangelist to being someone who will use this story for years to come as a good tale of how to do/not do things. Our company can't afford to lose our data so the "Evernote business" is no longer something we will seriously consider when it launches.

I hope the company/brand can turn it around.

The past 24 hours of complete silence don't leave me optimistic.

[gruenix 5]

In all my rant about the "new" way SKITCH works and integrates with Evernote I was only focused on my personal User Experience... (how the UI has changed for the worse and the fact that it crashes frequently) but "Simple" is absolutely right. The way that big players buy useful / hip / cute / small startups or companies and the try to bend them to fit their idea is worrying.

Sure this is the way business goes... but honestly, must it ?

After I had discovered Skitch in november 2009 I was so thrilled by this tiny tool, that is so great and out of the way, yet always there when you need it. I tried to give usefull feedback and I bought skitch PLUS the day it became available... I was more than willing to pay for this wonderful tool and to try to give them some income so that Skitch could succeed ! I have recommended it a thousand times and everybody loved its simplicity !

I guess Evernote just liked the idea of a fancy capture plugin... hey skitch is cool, people like it, lets make this a clever way to feed infer into Evernote... and that is all that interests them. The Users don't own the software, Evernote do and they can change the software's intention from "usefull tool" to "badly executed Evernote plugin" ... all we can do ( ...and I can't as I never liked / purchased Evernote) is take away the business from a company that breaks workflows in this silly, shortsighted and not-user-respectig way...

Indeed the point that "Simple" makes, this drives me even further away from using Evernote...

J

PS this is my last (5th) post here for today (silly limit) and unless SKITCH 1.1 or 3.0 surfaces and becomes more of what it was, there is no point in posting or reading here anymore....

[maxziebell 0]

Hello,

I can understand the need to simplify and to unify the expirence but this was done backwards as this is isn't the Mac-Version of a famous iOS-tool. The history was just the other way around. But apart of that… let's assume the goal of simplicity is to be obtained: meaning the challenge is to simplify and unify (with iOS) but still take the app seriously. Therefor the real magic is in hiding complexity but making it available if necessary in an intuitive way.

So this is my constructive criticism:

How about …

• … adding little "pop-outs" to the big icons on the left (like on the color icon) that allow to choose different sizes of the tool in question. This would be different sized arrows, text or pixelation degrees.
  
• … making the borders draggable again for cropping
  
• … extending the preferences screen with the FTP-uploaded feature. Please add a file-naming-syntax field (for example timestamp/app/etc.) this time and a URL that works with a placeholder rather then a simple append.
  
• … test the number of clicks and try to bring them down on any task. Add a mode like little snapper that snaps a app-window with drop shadow!
  
• … if allowed by the App-Store just give people the menubar-icon back
  

Re-Release these fixes under 2.01 and this incident will be forgotten.

Best regards

Max

PS: As much as I hate trolls and trolling I must agree on the comment about internal Evernote politics. If such a release is done with such a disregard of the user-base it opens the question how my private data at Evernote is being treated. If the privacy decisions are based in the slightest way on similar criteria … I must expect the worst. Meaning decisions only serving the interest of Evernote but not design-decisions in the interest of the current User-base. This is so far just a faint feeling and I hope I am proven wrong as I am still full of enthusiasm that Evernote-Team learns from this mistake and corrects them! By the way: this update is in the same league as the epic fail by Microsoft on the Skype-MAC-interface after they purchased the company.

[SWynn 0]

A suggestion for Evernote:

- put the old version back as the main Skitch version

- expose the new version as a Beta version, with notes and screenshots to explain what is different

- gather feedback and let the new version mature a bit until it's a real replacement...

or... just make sure the 'classic' version remains available.

Just my $0.02...

/SDW

[amrosario 0]

I'll toss my hat in one this as well.

The "upgrade" really is a downgrade. Features removed for the purpose of simplification. Big fail. I'll go and install the older version until this fiasco is dealt with.

Antonio

[dballing 1]

or... just make sure the 'classic' version remains available.

... and maintained as new versions of OS X come out. Lest the successor to Mountain Lion break "OldSkitch" and they're like "Nope too bad...."

[pauldavidgill 0]

I am completely dumbfounded. Evernote, what were you thinking? You owe us an explanation!

Paul

[shytalk 0]

Yep - me too - back to version 1 until they get version two up to scratch.

[tylermc 6]

It also looks as if Skitch was removed from the Menu bar....another useful feature missing in the update.

[Duran Goodyear 15]

I have to concur.

The new skitch breaks some of the *CORE* functionality I came to expect, and rely on DAILY from the product.

This new version is a significant regression in functionality and quality.

1. My LARGEST complaint, is that you removed the functionality that lets me push a screenshot/snip up to my own sFTP/FTP target. For my internal work needs, where I need to share things in a semi private manner it was an amazingly useful feature for me to be able to take a capture, drop an arrow on it, and in 15 seconds have that up on a URL that I can share with someone.

http://myfakedomainname.com/filename+timestamp+applicationname.png <-- something like this was what I could then share with my clients, or coworkers! This was an amazingly simple feature that uses MY bandwidth the way I want to use it, and keeps *MY* name (the domain name) in the context. I then, personally could worry about removing, editing, archiving, deleting the old images, how ever I wanted.

By forcing me to share content via evernote, you've removed an incredibly simple tool that leverages the most basic functionality of the web... 'sharing a URL with someone'. And no, YOUR URL, doesn't count. I don't want to see evernote's bloated URL (which is useless for plain english parsing) and evernotes website... My clients don't want to see it, and I have ZERO interest of it living indefinately on your servers just so you have some permanant track record of everything I've uploaded. I'll use evernote if I want that (and for evernotes use cases, I do, but not skitch).

Now I'm forced to upload to evernote if I want to get a quick URL to share with someone. I pay you a monthly fee so I *DON'T* have to worry about this. Not because I want something free, and I'm going to -deal- with the functionality you force on me.

This alone completely breaks Skitch for me.

If you simply added back the "upload to sFTP/FTP" capability from the previous version, and left everything else you've added, I'll be satisfied.

2. Editing tools.

Why did you remove the simple "click to select, so you can delete or move things".

The new "blur" tool is nice, I like that. But once you place it, I can't figure out how to move it, or remove it.

In comparison, the line drawing tool can be clicked on after the fact, to move or delete what you just drew.

This is broken, and makes no sense.

3. There's also no way to change the line weights or font size anymore.

I'm not expecting photoshop, but sometimes you need to have smaller, or larger elements.

4. The top OSX menu bar icon. You removed it... why?

5. I'm sure there's other things that I haven't noticed yet that are going to bother me just as much...

This is a huge step backwards for what was an amazing product that I used MANY times through out the day.

I'm actively looking for a replacement now.

[gbarry 2,657]

Wanted to drop in and mention we are actively monitoring all forum responses (and app store reviews) to the new Skitch apps, we're reviewing the issues users have with 2.0, and we are all ears. Thanks for your feedback thus far, and keep it coming.

For those of you who are looking to rollback immediately, we've included a download link for 1.012 on the main Skitch page here: https://evernote.com/skitch/

[gbarry 2,657]

Hello,

I have attempted to contact Evernote developers regarding Skitch and have been directed here. I note from the posts immediately above this one that there does not seem to be any company representative attending to peoples concerns. I read a lot of complaining and for obvious reasons. A simple drag into an e-mail of a screenshot now is quite onerous. The old method of dragging the tab on the bottom of the Skitch window onto the e-mail compose window, however without doing anything different attempt to attempt, it finally works. I don't get how a program can go from being a mature product to an immature one. Like others I paid for Skitch Premium and whilst I like Evernote, the regression impacts my computer use more. Simple things don't work either, like being able to take a screenshot and dragging it into the body of a pre-existing Evernote in the compose area. I know why, because it is busily uploading my screenshot to Evernote, eating up my storage without me confirming that action, and creating a separate note that often I don't specifically need, as all I need is the image for the construction of the note or e-mail. So, an easy thing gets clunky. I have to say I am really disappointed in this whole situation and hope that Evernote start to represent their product better to those that can be bothered to comment in this forum, dedicated users of their programs. As for the programs, I hope and expect considerable work and changes to be reflected in new updates of Skitch, and its integration with Evernote.

So, some of your primary issues should be resolved in the newest version. Drag Me should be working for email clients of most stripes, if you've landed on one where it doesn't work, I have this thread here for you to drop in questions involving Drag Me, and we'll investigate. I am a huuuuge Drag Me guy, across MS, Apple and web products (including Evernote) and have been testing across all those suites. Dragging into excel "feels" slightly different now, but works. You may be experiencing something similar with your email client.

We've turned off the automatic upload feature to Evernote, making that optional. Dragging right into Evernote is working pretty seamlessly, at least for me.

[Farotech1 0]

Can someone help me downgrade to v1?

[nle 9]

@Duran

You can resize typed text, by typing. Deselect. Select. Drag the round dot in the corner. Quite a hassle, but it works.

[catfish-707 1]

Chiming in with the group here.

I don't like using the new Skitch 2.0 at all. It was quite frustrating trying to use this new version. I agree with the user that said:

it feels like going from a mechanical pencil to a crayon.

The previous versions were my favorite way to annotate and share screen shoots. Why do such a major shift in UX design and performance.

I Just downgraded to the older version. I will start looking for a replacement.

[davedgd 0]

Wanted to drop in and mention we are actively monitoring all forum responses (and app store reviews) to the new Skitch apps, we're reviewing the issues users have with 2.0, and we are all ears. Thanks for your feedback thus far, and keep it coming.

For those of you who are looking to rollback immediately, we've included a download link for 1.012 on the main Skitch page here: https://evernote.com/skitch/

@gbarry: Thank you for the download link for 1.0.12. I was scouring the web and could only find 1.0.11. It's nice to have the real Skitch back.

[Stan Zukowski 7]

Very disappointed in 2.0. I went back to previous version.

http://www.macupdate.com/download/39932/skitch.zip

[digitalbuilt 0]

I think it's great Skitch is taking notice (how could they not). I was lucky and saw the blog posts about the new Skitch before I hit the "Update all button".

I had Skitch as a stand alone product in 2009 and the pro skitch.com account, then later I paid for it on the App store 5.2011, so I guess I bought it twice.

I joined the forum just to add my voice to list of people who love skitch (pre 2.0) and look forward to upgrading only when Skitch is back to where it should be.