larkin2sf 14 Posted August 31, 2012 Share Posted August 31, 2012 Can anyone tell me how to escalate a problem?It's been 10 days since I opened a support request about problems with attachments and :1. sent my version number - 2 times2. sent the name of the notes I'm having trouble with3. sent copies of the note and the attachment4. confirmed that I have a .pdf reader on my computer5. reinstalled the software6. asked for a more timely response countless times7. asked several unanswered questions.This is disappointing and ridiculous. Is this typical? Link to comment
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