Jump to content
  • 0

Mac (Archived) ✔ Duplicate notification icon (two elephants in the toolbar)


danrhiggins

Idea

I'm laughing at myself for not knowing the name of the icon/tool bar at the top of an OSX screen but I don't. The issue, though, is that I occasionally get 2 of the little elephant heads (Evernote icons.) Why two? How do I stop them from showing up?

Do I have redundant code somewhere that is launching this twice?

A couple of weeks ago I attempted to revert to the website download/install rather than the App Store. That resulted in duplicate notes, etc. and messages asking me to import every time I started EN. Some of that has gone away but I still get two icons.

Link to post

32 replies to this idea

Recommended Posts

  • Level 5

This is generally an issue caused by running two versions of Evernote at the same time. (Sometimes users get it from downloading updates from the app store after running the direct download version)

If you quit both of the elephants in the menu bar and quit Evernote fully, then relaunch EN, do you still get 2 elephants in the menu bar?

Link to post

What worked for me was going into System Preferences>Users & Groups>Me>Login Items and deleting the Evernote Helper application. Then I opened Evernote>Preferences, checked the boxes at the bottom for the Evernote Helper in the background, the elephant, etc. The two-elephant problem disappeared and the program is running fine. When I reboot the computer only one elephant now appears. Hope this helps. OSX 10.8.2, Evernote Version 3.3.0. (300201)

Link to post
  • Level 5*

I'm laughing at myself for not knowing the name of the icon/tool bar at the top of an OSX screen but I don't. The issue, though, is that I occasionally get 2 of the little elephant heads (Evernote icons.) Why two? How do I stop them from showing up?

Do I have redundant code somewhere that is launching this twice?

A couple of weeks ago I attempted to revert to the website download/install rather than the App Store. That resulted in duplicate notes, etc. and messages asking me to import every time I started EN. Some of that has gone away but I still get two icons.

Hi. I think the term you are looking for is "Evernote Helper". I've got two "Evernote Helper" icons in my menu bar as well. I only had one for a while, but recently I gained a second one. I am running OSX 10.7.4 / Evernote Version 3.3.0 Beta 2 (300170). If I quit one, it closes Evernote and one goes away. If I open Evernote, the Evernote Helper doesn't re-appear.

Link to post

Same issue. Just upgraded to Mountain Lion (10.8.1) on my 2012 11" MacBook Air. Running Evernote Version 3.3.0 (300201). Once the ML finished installing and restarted, I had two elephants in the bar without Evernote running. I quit both elephants, then launched Evernote and only one elephant is present.

I have never installed any of the beta versions of Evernote. I have noticed the double icons before, but not really sure for how long. I *think* the first time I noticed it when I performed the last update, but that may not be accurate.

Here is some "debugging" I just did:

  • Quit both helpers, launch Evernote (get only one helper), then quit Evernote (helper goes away) and restart: two helpers show up in the bar with Evernote not running.
  • Quit both helpers, launch Evernote (get only one helper) then restart WITHOUT QUITTING Evernote, leave checked "Reopen windows when logging back in": two helpers show up in the bar with Evernote running.
  • Quit both helpers, launch Evernote (get only one helper) then restart without quitting Evernote, UNCHECK "Reopen windows when logging back in": two helpers show up in the bar with Evernote not running.

So it does seem that whenever I restart, I get two helpers in the top bar. Activity monitor also shows two EvernoteHelper objects running.

Link to post

Sorry, Jackolicious, I should have said what OS I am on. Mac. Lion until yesterday and now Mountain Lion. The problem began occurring a couple of weeks ago while I was on Lion and has continued on Mountain Lion.

BTW, the second Evernote Helper is not present now. I am not sure what triggers it. Currently I only have one in the Menu Bar.

Link to post
  • Level 5*

This issue has been reported numerous times for about a month now.

I also have this same issue, and reported it as a bug to Evernote Support several weeks ago.

I'm running Mac OS X 10.7.4 (Lion) and EN Mac 3.2.0 Public Release. I have NOT installed any of the EN Mac betas after this release.

Link to post

This is what I do when I get Evernote helper problems:

 

  1. I launch activity monitor
  2. search for the process "EvernoteHelper"
  3. kill the process

let me know if this does anything, because I never had a problem like this. (note I have had problems with the helper before)

Link to post

I would think that by now it would be acknowledged that there are in fact two helper icons showing in the menu bar. I have tried all the suggested fixes on this thread and none work. Every time I restart (Mountain Lion with latest updates) I get two icons.

Link to post

I had the same problem on iMac with OS X 10.6.8. I've opened "<Apple>:System Preferences:Accounts:<me>:Login Items" and removed EvernoteHelper form the list. I've got 1 elephant in the menu-bar. They (Evernote team) have changed a way they register the Helper on a system. I don't know where they keep a track for the Helper now, but surely not in Login Items nor in StartupItems folder.

Link to post

Archived

This topic is now archived and is closed to further replies.

Guest
This topic is now closed to further replies.
×
×
  • Create New...