(Archived) Chrome Web Clipper suggested tags frozen

[texas321 0]

I'm new, hope this has an easy fix. Although web clipper (Chrome) can insert new notes, it won't let me delete or adjust the suggested tags.

I attached an image (screenshot) of the problem, but just in case, here are the details:

Chrome 20.0.1132.47 m

Web Clipper build 9f6656f

On the tags row, clicking anywhere does nothing.

Also, adjusting Web Clipper options seems to have no effect.

Thanks, and best wishes.

[Blake Burch 60]

I'm running the same exact versions as you with no issues. Did you try ending all of the Chrome processes (including right-clicking the chrome icon in the system tray and clicking exit) and then restarting the browser?

[elziko 8]

I have exactly the same issue. Once a tag has been added in the Chrome Web Clipper (whether they are suggested or manually inserted) it is impossible to delete them.

For what it is worth, killing all chrome processes does not fix this issue and I have confirmed this on every Windows machine I have. All running Chrome on Windows 7.

This is really annoying since it is rare that I want all the tags that the Web Clipper suggests, I need to remove some of them.

[rel 0]

I can confirm that I am having the same problem with the Chrome Web Clipper, in which the suggested tags are frozen.

I keep a tab of the Evernote Web open so that after I clip a webpage, I can go and manually remove the frozen suggested tags.

Would be great to have this fixed.

[texas321 0]

I went manual by disabling smart filing (in Web Clipper options), which saves unwanted-tag-editing time. Manual mode is probably better for a novice anyway.

No problem. This product is the best productivity enhancement that's come along for me in years.

[jbignert 473]

Hi all, we are looking into this. Sorry for the inconvenience.

[tkaraszewski 16]

Hey everyone, if this is what I think it is, it will only happen if your tags contain uppercase characters. Is anyone seeing any behavior that's not consistent with this? If that's the problem, then it's already been fixed internally and will go out in the next release.

[Andrew Brown 0]

Hey everyone, if this is what I think it is, it will only happen if your tags contain uppercase characters. Is anyone seeing any behavior that's not consistent with this? If that's the problem, then it's already been fixed internally and will go out in the next release.

This is consistent with what I'm seeing. The tags were actually from another computer and were frozen when I installed the web clipper plugin for chrome on this one I'm currently using. When will the updated version of the plugin be available? Will I have to upgrade manually?

Thanks!

[elziko 8]

it will only happen if your tags contain uppercase characters. Is anyone seeing any behavior that's not consistent with this?

A quick test shows that, yes, that's exactly the problem for me. Thanks for the quick fix.

[tkaraszewski 16]

This is consistent with what I'm seeing. The tags were actually from another computer and were frozen when I installed the web clipper plugin for chrome on this one I'm currently using. When will the updated version of the plugin be available? Will I have to upgrade manually?

Thanks!

I don't have an exact release date for you, but the Chrome Clipper upgrades itself automatically when a new version is available. In the meantime, texas321's suggestion for turning off smart filing (or setting it to notebooks only) may be the best option for people who use tags with uppercase characters.

Sorry for the inconvenience.

[Blake Burch 60]

EN, why is it like this?

You release a new version of the chrome clipper (btw it happens to your other clients as well), which is buggy. It upgrades itself, so I don't even know when, I cannot go back to older working version, so I have to deal with a buggy software.

Don't you have a QA department, is somebody testing the software before releasing it, and how intensive and deep is it tested?????

As with all software, there are always going to be bugs. Each individual uses a product in a slightly different way - testing all the ways it can be used is nearly impossible. Developers always rely on user feedback to help ensure that future versions will not cause issues.

In today's age, most apps and extensions are automatically updated without a trace of the old version. This is, in my opinion, much more convenient than having to continually click a dialog box confirming your desire to update. I prefer to look at "dealing with buggy software" as "learning a new way to do something". After all, if it wasn't for bugs, we'd never learn of workarounds or alternative solutions available.

[tkaraszewski 16]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.

https://dl.dropbox.c...-5.5.2-beta.crx

The above link is obsolete, please see this newer beta instead:

http://dl.dropbox.com/u/16782130/chrome-clipper-5.6-beta-f15c799.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

[elziko 8]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue

This seems to work well for me, thanks.

[david.frahm 3]

Any idea when the fix (v5.52 I believe) will be released to Chrome Web Store?

And while I'm at it, let me say thanks for such a wonderful product! Ever since line spacing issues were resolved on the web I've been really happy with Evernote.

[jbignert 473]

@david.frahm

We are still working on a fix and the next version. Thanks for your patience and praise.

[Viv Ilo Veith 29]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.

https://dl.dropbox.c...-5.5.2-beta.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

Tyler, I am getting a 404 error when I follow your link to get the beta version. Could you please check the link? Thank you! And thank you for making a beta version available to us. This bug has been driving me crazy (because I love Evernote so much and clip to it all the time!)

[tkaraszewski 16]

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.

https://dl.dropbox.c...-5.5.2-beta.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

Tyler, I am getting a 404 error when I follow your link to get the beta version. Could you please check the link? Thank you! And thank you for making a beta version available to us. This bug has been driving me crazy (because I love Evernote so much and clip to it all the time!)

Sorry, that beta has been replaced by a newer one. Please see the following link:

http://dl.dropbox.com/u/16782130/chrome-clipper-5.6-beta-f15c799.crx

[Viv Ilo Veith 29]

Thanks! That one works great.

[scotteverett 0]

I un-installed the current version of web clipper and then installed the version you linked from dropbox. It will not let me do any clippings though, just gives me an error. I'm using the latest version of Chrome.

This is the page I'm trying to clip:

http://techcrunch.com/2012/02/24/popset-makes-group-photo-sharing-easy-export-to-facebook-even-easier/

For people still experiencing this problem, I'm making the following beta version available until we have a new official release out to address this issue:

This should be identical to 5.5.1 except for this tag issue.

https://dl.dropbox.c...-5.5.2-beta.crx

Disable or uninstall Clipper 5.5.1 before installing it. When a new official version is available, you will need to uninstall this one and install the new one from the Chrome store again, as beta clippers do not auto-update.

Hope this helps, everyone.

-Tyler

Tyler, I am getting a 404 error when I follow your link to get the beta version. Could you please check the link? Thank you! And thank you for making a beta version available to us. This bug has been driving me crazy (because I love Evernote so much and clip to it all the time!)

Sorry, that beta has been replaced by a newer one. Please see the following link:

http://dl.dropbox.co...eta-f15c799.crx

[scotteverett 0]

For context, I am also a person unable to edit the tags.

[jbignert 473]

Thanks for the reports we are testing a fix for this and hope to update within short.

[RMM 0]

I have the same freezing issue, tried to download the beta and keep getting the message that I can only download these types of files from the google chrome store. What am I missing? thanks.

[jbignert 473]

Hi RMM,

Yes with Chrome 21 Google changed the installation process for extensions outside the Chrome Web Store. Here's what you should try:

1) Disable your existing version of Web Clipper

2) Download the .crx file to your local drive ( right click and 'save link as')

3) Open up the 'Manage extensions page' ( right click any extension icon in the toolbar > Manage Extensions )

4) Drag the beta version file onto that page to install it

Hope that works for you.

[jbignert 473]

Hi all,

The fix for this issue has now been released to production. If you were using the beta version please remember to uninstall the beta and then re-install from this location.

evernote.com/webclipper

Thanks for your patience and sorry for the bug in the first place.

[Owyn 457]

Installed Clipper 5.6. Confirm that it fixed the problem.

Noticed that "Preserve syles for text" is no longer available as an Option. Is the affect of unchecking the "Preserve styles" option the equivalent of that old option?

Got a clipping error first time I tried to clip after update. Exit restart of browser fixed error.

PS: I assume that the beta install instructions (ie. can't use File -> Open for .crx in Chrome 21+) still apply.

[jbignert 473]

Hi Owyn,

Preserve styles for text has been depreciated for a while actually. We've refactored the serializer in 5.6 so style preservation in general should be better & faster across the board. Let me know if you experience otherwise.

Yes, installation of betas in Chrome 21 and above still requires you to drag .CRX files on to the 'Manage extensions' view.

/Jakob

[Owyn 457]

Thanks.

Will retest some old problem clips to see how editable the new clips are. I switched to that option a while ago to:

- Remove backgrounds from clips

- Reduce complexity and therefore avoid edit problems in web client