(Archived) BUG: Windows client isn't able to find a word if some letters have different formatting

[luckman212 165]

Using 4.5.6.6884 but I doubt this is specific to that version. I've just never noticed it before.

The bug is that text blocks containing Underlined Text do not seem to be indexed properly by the search engine. As a result, your searches will be incomplete or missing results.

steps to repro;

1. create a new note.

2. set title=ABCDEF

3. set body=xyzzy

4. sync

5. now, go to search bar (F6) and type "xyzzy"

6. your note should appear in the results

7. now, select the "x" in the body and UNDERLINE it

8. sync again

9. click "All Notes" to remove your search filter

10. search for "xyzzy" again -- nothing is found

Yikes.

[jbenson2 2,149]

Good catch Luckman212

Duplicated on Evernote client version 4.5.7.7033 (254164) Prerelease also

Search works if entire phrase is underlined but not on partial underline

But it works correctly on the web.

Probably not a common use case, but this might be part of the answer as to why search results vary from Windows Client to Web.

[jbenson2 2,149]

Just upgraded to Evernote for Windows 4.5.7.7070 (255508) Prerelease

Search error still occurs in client, but not web.

[luckman212 165]

I filed a bug, Ticket #16051-107602

Since I'm no longer a paid user not sure if that queue is even monitored. Hrm.

Well, hopefully between the forum post and the ticket, someone will see it.

[jbenson2 2,149]

I filed a bug, Ticket #16051-107602

Since I'm no longer a paid user not sure if that queue is even monitored. Hrm.

Well, hopefully between the forum post and the ticket, someone will see it.

Evernote will respond, even if you are a free user.

Premium users get priority however.

[vineetw 21]

Thanks for the report - ticket #4774 has been filed

[luckman212 165]

Thank you

[luckman212 165]

Update: Installed 4.5.7.7111 (257033) Public today, no change in this behavior.

[jbenson2 2,149]

Update: Installed 4.5.7.7111 (257033) Public today, no change in this behavior.

Did you get a response from Evernote Support to your June 3 Ticket #16051-107602?

[luckman212 165]

I did get a response, although it wasn't very specific. Here's a screenshot:

[jefito 5,598]

From a support person, it means that he was able to reproduce it, there's no workaround, and he filed a bug report on it. Support folks may or may not be able to delve under the hood to be able to figure it out, and usually can't fix it themselves, but getting a reproduceable scenario is the key: the devs are the ones who need to be able to figure out the specifics of what's going on. It's possible that assigning it to a dev hasn't happened yet, though.

[luckman212 165]

Well just keeping everyone else who might be interested up to date. Today I received this notice:

Dear Luke,

It has been two weeks since our last interaction, so we are closing out this support ticket. Should you have any other requests for support, suggestions or questions please feel free to open a new support ticket.

As of 4.5.7.7146 this bug still exists. I do hope it doesn't get swept under the development carpet.

[jbenson2 2,149]

Well just keeping everyone else who might be interested up to date. Today I received this notice:

Dear Luke,

It has been two weeks since our last interaction, so we are closing out this support ticket. Should you have any other requests for support, suggestions or questions please feel free to open a new support ticket.

As of 4.5.7.7146 this bug still exists. I do hope it doesn't get swept under the development carpet.

Yes, that is a standard automatically generated response to all support requests. Based on other discussions I have had with Evernote, I believe the internal bug report generated from your action will be reviewed and acted upon based on Evernote's priority rankings.

[gavinch 13]

Some of my notes have words which have the first letters which have bold formatting. Especially useful when using mnemonics and you need to highlight only the first letter.

However I noticed that my Android client found the particular note i was searching for but Windows client failed. So I tried the web and I was able to find it.

This applies if i just change only a single letter formatting(bold, italics or underline) like SAMPLE or SAMPLE or SAMPLE.

To illustrate I have attached 3 images. Search results from Web, Desktop and Android.

Hope this gets fixed soon!

[Owyn 457]

Looks like a variation on the originally reported underline search bug.

[jefito 5,598]

Looks like a variation on the originally reported underline search bug.

If you look close, you'll see that I merged it from its own note. Should have made it more obvious, maybe...

[dlu 628]

Well just keeping everyone else who might be interested up to date. Today I received this notice:

Dear Luke,

It has been two weeks since our last interaction, so we are closing out this support ticket. Should you have any other requests for support, suggestions or questions please feel free to open a new support ticket.

As of 4.5.7.7146 this bug still exists. I do hope it doesn't get swept under the development carpet.

Yes, that is a standard automatically generated response to all support requests. Based on other discussions I have had with Evernote, I believe the internal bug report generated from your action will be reviewed and acted upon based on Evernote's priority rankings.

We get a development carpet to sweep things under? I must be under-utilizing that...

We've got this in our queue, it hasn't been lost

[luckman212 165]

A bit disappointed that a new Major release (4.5.8.7356) was shipped and this bug wasn't fixed. Any ETA?

[luckman212 165]

We've got this in our queue, it hasn't been lost

Really glad to hear that. So where are we at with this bug? It has been almost 8 months and I note that as of v4.6.1.7860 it's still not fixed.