jbshanker 4 Posted June 18, 2012 Share Posted June 18, 2012 I'm a huge Evernote fan having used it myself for years and referred dozens of my clients to it. I bought a Premium account to support development. Last week I saw my renewal was coming up and was amazed that I could find no way to proactively renew the subscription. Since I knew the credit card I used had changed I also knew the planned automatic renewal would fail. But try as I might I could find no way to renew a few days ahead of time or even to update the payment method.I figured that must mean that when automatic renewal failed I'd get a friendly request to update my records, along with a few days extension (again, I'm not looking for a favor, but the site doesn't give me the option of paying proactively). Instead, yesterday while I was out of town and relying heavily on Evernote on my mobile device for travel info, I received a pretty unfriendly email:Please be aware of the following changes to your account:1GB monthly upload allowance has been set to 60MBOffline access to notebooks on the Android and iOS is no longer availableYou can no longer allow other users to edit your shared notebooksMaximum single note size decreased from 50MB to 25MBYou can no longer access older versions of your existing notes via the "Note History" featurePriority image recognition is disabledDaily email limit has been decreased from 250 to 50Premium support has been disabledSo I was on the road, with all my travel information stored in an offline notebook on my Android Tablet and I have no idea whether my tablet is going to lock me out of my travel details. Again, I'd already tried to purchase it before I left specifically so as to avoid any troubles. If you can't figure out a way to allow renewal purchases in advance, then at least spring for the 4 or 5 cents it would cost to serve a paying customer for a few days while someone logs in to update their details. Instead I'm left with the knowledge that Evernote is not something I can count on completely. And while I'll continue using it myself, I'm a bit less inclined to extol its virtues to others. It is my very first Evernote disappointment. Link to comment
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