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(Archived) Skitch crashes on launch


Becky

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I've been a paying user of Skitch for years (from back when a donation didn't get you anything but a warm fuzzy feeling, all the way through "Skitch Premium") and never had a problem with it. It had become an integral part of my workflow.

However, when I moved to the App Store version -- mostly to be able to more easily integrate with Evernote -- the problems started immediately, and I've not been able to use the app since.

Basically, Skitch opens as expected, showing the image I last skitched, for a second or less. But then the "Welcome to Skitch" window pops up, and the app crashes. Sometimes the entire contents of the Welcome window seem to load; other times it crashes as soon as the window spawns. FWIW, "Show at startup" is NOT checked. I suppose something else could be happening simultaneously that makes it just appear to be the Welcome window causing the problems. At this point, I don't care... I just want a fix!

I just updated to the latest version via the Mac App Store. No luck. I have a 2.66GHz Mac mini with 8GB RAM, running 10.7.4. Below is my most recent crash report:


Process: Skitch [52691]
Path: /Applications/Skitch.app/Contents/MacOS/Skitch
Identifier: com.skitch.skitch
Version: 1.0.11 (1.0.11)
App Item ID: 425955336
App External ID: 8348693
Code Type: X86 (Native)
Parent Process: launchd [139]
Date/Time: 2012-06-17 06:37:42.588 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000004261354
VM Regions Near 0x4261354:
CoreImage 00000000041fb000-0000000004200000 [ 20K] rw-/rwx SM=PRV
--> MALLOC_TINY 0000000004200000-0000000004300000 [ 1024K] rw-/rwx SM=COW
MALLOC_TINY 0000000004300000-0000000004500000 [ 2048K] rw-/rwx SM=PRV
Application Specific Information:
objc[52691]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x04261354 0 + 69604180
1 com.macromedia.FlashPlayer-10.6.plugin 0x079b1c38 unregister_ShockwaveFlash + 501992
2 com.macromedia.FlashPlayer-10.6.plugin 0x07570aea 0x74fe000 + 469738
3 com.macromedia.FlashPlayer-10.6.plugin 0x0757239b 0x74fe000 + 476059
4 com.macromedia.FlashPlayer-10.6.plugin 0x079325b4 FlashPlayer_10_1_102_64_FlashPlayer + 6212
5 com.apple.WebKit 0x9ccac4a2 -[WebNetscapePluginDocumentView(Internal) _createPlugin] + 434
6 com.apple.WebKit 0x9cca9fad -[WebNetscapePluginDocumentView createPlugin] + 77
7 com.apple.WebKit 0x9cc49fbd -[WebBaseNetscapePluginView start] + 205
8 com.apple.WebKit 0x9cc49d37 -[WebBaseNetscapePluginView viewDidMoveToWindow] + 215
9 com.apple.AppKit 0x9406ff37 -[NSView _setWindow:] + 3064
10 com.apple.AppKit 0x9406e077 -[NSView addSubview:] + 445
11 com.apple.WebKit 0x9cc42aba -[WebHTMLView addSubview:] + 58
12 com.apple.WebCore 0x90917ea0 WebCore::ScrollView::platformAddChild(WebCore::Widget*) + 282
13 com.apple.WebCore 0x908b6a31 WebCore::ScrollView::addChild(WTF::PassRefPtr<WebCore::Widget>) + 135
14 com.apple.WebCore 0x90edf12a WebCore::FrameView::addChild(WTF::PassRefPtr<WebCore::Widget>) + 76
15 com.apple.WebCore 0x90917c5e _ZN7WebCoreL22moveWidgetToParentSoonEPNS_6WidgetEPNS_9FrameViewE + 62
16 com.apple.WebCore 0x90917c0e WebCore::RenderWidget::setWidget(WTF::PassRefPtr<WebCore::Widget>) + 512
17 com.apple.WebCore 0x909179c2 WebCore::RenderPart::setWidget(WTF::PassRefPtr<WebCore::Widget>) + 44
18 com.apple.WebCore 0x9094d2c9 WebCore::SubframeLoader::loadPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, WTF::String const&, WTF::Vector<WTF::String, 0ul> const&, WTF::Vector<WTF::String, 0ul> const&, bool) + 487
19 com.apple.WebCore 0x9094d04d WebCore::SubframeLoader::requestPlugin(WebCore::HTMLPlugInImageElement*, WebCore::KURL const&, WTF::String const&, WTF::Vector<WTF::String, 0ul> const&, WTF::Vector<WTF::String, 0ul> const&, bool) + 245
20 com.apple.WebCore 0x9094c5b9 WebCore::SubframeLoader::requestObject(WebCore::HTMLPlugInImageElement*, WTF::String const&, WTF::AtomicString const&, WTF::String const&, WTF::Vector<WTF::String, 0ul> const&, WTF::Vector<WTF::String, 0ul> const&) + 285
21 com.apple.WebCore 0x9094afef WebCore::HTMLObjectElement::updateWidget(WebCore::PluginCreationOption) + 423
22 com.apple.WebCore 0x9094cbc8 WebCore::FrameView::updateWidget(WebCore::RenderEmbeddedObject*) + 118
23 com.apple.WebCore 0x907e7014 WebCore::FrameView::updateWidgets() + 188
24 com.apple.WebCore 0x907e6c68 WebCore::FrameView::performPostLayoutTasks() + 176
25 com.apple.WebCore 0x907c85e9 WebCore::FrameView::layout(bool) + 2621
26 com.apple.WebCore 0x907c7b99 WebCore::Document::updateLayout() + 133
27 com.apple.WebCore 0x907c7ae8 WebCore::Document::updateLayoutIgnorePendingStylesheets() + 108
28 com.apple.WebCore 0x90a6f11e WebCore::HTMLObjectElement::renderWidgetForJSBindings() const + 20
29 com.apple.WebCore 0x909fa536 WebCore::HTMLPlugInElement::pluginWidget() const + 26
30 com.apple.WebCore 0x909fa47e WebCore::pluginScriptObject(JSC::ExecState*, WebCore::JSHTMLElement*) + 142
31 com.apple.WebCore 0x90a5e0c1 WebCore::runtimeObjectCustomGetOwnPropertySlot(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&, WebCore::JSHTMLElement*) + 33
32 com.apple.WebCore 0x90a6f0f6 WebCore::JSHTMLObjectElement::getOwnPropertySlotDelegate(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) + 38
33 com.apple.WebCore 0x90f9e925 WebCore::JSHTMLObjectElement::getOwnPropertySlot(JSC::JSCell*, JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) + 47
34 com.apple.JavaScriptCore 0x93789955 JSC::JSValue::get(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) const + 453
35 com.apple.JavaScriptCore 0x93789679 cti_op_get_by_id + 153
36 ??? 0x074f1920 0 + 122624288
37 com.apple.JavaScriptCore 0x937761bf JSC::Interpreter::executeCall(JSC::ExecState*, JSC::JSObject*, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 1423
38 com.apple.JavaScriptCore 0x93775c21 JSC::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 81
39 com.apple.WebCore 0x90848575 WebCore::JSEventListener::handleEvent(WebCore::ScriptExecutionContext*, WebCore::Event*) + 1015
40 com.apple.WebCore 0x90848100 WebCore::EventTarget::fireEventListeners(WebCore::Event*, WebCore::EventTargetData*, WTF::Vector<WebCore::RegisteredEventListener, 1ul>&) + 400
41 com.apple.WebCore 0x90770f2c WebCore::EventTarget::fireEventListeners(WebCore::Event*) + 208
42 com.apple.WebCore 0x9077100d WebCore::Node::handleLocalEvents(WebCore::Event*) + 175
43 com.apple.WebCore 0x907706dc WebCore::EventDispatcher::dispatchEvent(WTF::PassRefPtr<WebCore::Event>) + 796
44 com.apple.WebCore 0x90770389 WebCore::EventDispatchMediator::dispatchEvent(WebCore::EventDispatcher*) const + 41
45 com.apple.WebCore 0x90770298 WebCore::EventDispatcher::dispatchEvent(WebCore::Node*, WebCore::EventDispatchMediator const&) + 40
46 com.apple.WebCore 0x90770207 WebCore::Node::dispatchEvent(WTF::PassRefPtr<WebCore::Event>) + 55
47 com.apple.WebCore 0x907bad40 WebCore::Document::finishedParsing() + 156
48 com.apple.WebCore 0x907bac93 WebCore::HTMLTreeBuilder::finished() + 29
49 com.apple.WebCore 0x90774b13 WebCore::HTMLDocumentParser::prepareToStopParsing() + 167
50 com.apple.WebCore 0x909d89a3 WebCore::HTMLDocumentParser::resumeParsingAfterYield() + 41
51 com.apple.WebCore 0x909d8974 WebCore::HTMLParserScheduler::continueNextChunkTimerFired(WebCore::Timer<WebCore::HTMLParserScheduler>*) + 82
52 com.apple.WebCore 0x909d891b WebCore::Timer<WebCore::HTMLParserScheduler>::fired() + 43
53 com.apple.WebCore 0x9074ff28 WebCore::ThreadTimers::sharedTimerFiredInternal() + 142
54 com.apple.WebCore 0x9074fe94 WebCore::ThreadTimers::sharedTimerFired() + 22
55 com.apple.WebCore 0x9074fe60 _ZN7WebCoreL10timerFiredEP16__CFRunLoopTimerPv + 64
56 com.apple.CoreFoundation 0x969622a6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
57 com.apple.CoreFoundation 0x96961c37 __CFRunLoopDoTimer + 743
58 com.apple.CoreFoundation 0x96940cd0 __CFRunLoopRun + 1888
59 com.apple.CoreFoundation 0x969401dc CFRunLoopRunSpecific + 332
60 com.apple.CoreFoundation 0x96940088 CFRunLoopRunInMode + 120
61 com.apple.HIToolbox 0x9abca723 RunCurrentEventLoopInMode + 318
62 com.apple.HIToolbox 0x9abd1a8b ReceiveNextEventCommon + 381
63 com.apple.HIToolbox 0x9abd18fa Bloc*****ilNextEventMatchingListInMode + 88
64 com.apple.AppKit 0x93f580d8 _DPSNextEvent + 678
65 com.apple.AppKit 0x93f57942 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
66 com.apple.AppKit 0x93f53cb1 -[NSApplication run] + 911
67 com.apple.AppKit 0x941e4bd9 NSApplicationMain + 1054
68 com.skitch.skitch 0x0000277d 0x1000 + 6013
69 com.skitch.skitch 0x00002645 0x1000 + 5701
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9009b90a kevent + 10
1 libdispatch.dylib 0x9a8fde10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a8fc85f _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 4:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x9009a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9b1bde21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9b16e42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.JavaScriptCore 0x93742e81 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4 com.apple.WebCore 0x90752501 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5 com.apple.WebCore 0x90752454 WebCore::LocalStorageThread::threadEntryPoint() + 74
6 com.apple.WebCore 0x907523b1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7 libsystem_c.dylib 0x9b1b9ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9b1bd6de thread_start + 34
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x90098c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x900981f6 mach_msg + 70
2 com.apple.CoreFoundation 0x969379da __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x96940b04 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x969401dc CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x96940088 CFRunLoopRunInMode + 120
6 com.apple.Foundation 0x9262b0c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7 com.apple.Foundation 0x9261ee25 -[NSThread main] + 45
8 com.apple.Foundation 0x9261edd5 __NSThread__main__ + 1582
9 libsystem_c.dylib 0x9b1b9ed9 _pthread_start + 335
10 libsystem_c.dylib 0x9b1bd6de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 7:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x9009ab42 __select + 10
1 com.apple.CoreFoundation 0x9698ee15 __CFSocketManager + 1557
2 libsystem_c.dylib 0x9b1b9ed9 _pthread_start + 335
3 libsystem_c.dylib 0x9b1bd6de thread_start + 34
Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x9009a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9b1bde21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9b16e42c pthread_cond_wait$UNIX2003 + 71
Thread 9:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x9009a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9b1bde21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9b16e3e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.apple.JavaScriptCore 0x93742ecc WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 156
4 com.apple.JavaScriptCore 0x93990c33 JSC::Heap::blockFreeingThreadMain() + 323
5 com.apple.JavaScriptCore 0x93990c6f JSC::Heap::blockFreeingThreadStartFunc(void*) + 15
6 libsystem_c.dylib 0x9b1b9ed9 _pthread_start + 335
7 libsystem_c.dylib 0x9b1bd6de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 11:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 12:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 13:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 14:
0 libsystem_kernel.dylib 0x9009b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9b1bbccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9b1bd6fe start_wqthread + 30
Thread 15:
0 libsystem_kernel.dylib 0x9009a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9b1bde21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9b16e42c pthread_cond_wait$UNIX2003 + 71
3 com.macromedia.FlashPlayer-10.6.plugin 0x0794287f unregister_ShockwaveFlash + 46383
4 com.macromedia.FlashPlayer-10.6.plugin 0x07516d34 0x74fe000 + 101684
5 com.macromedia.FlashPlayer-10.6.plugin 0x0794297e unregister_ShockwaveFlash + 46638
6 com.macromedia.FlashPlayer-10.6.plugin 0x07942ab5 unregister_ShockwaveFlash + 46949
7 libsystem_c.dylib 0x9b1b9ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9b1bd6de thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9009a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9b1bde21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9b16e42c pthread_cond_wait$UNIX2003 + 71
3 com.macromedia.FlashPlayer-10.6.plugin 0x0794287f unregister_ShockwaveFlash + 46383
4 com.macromedia.FlashPlayer-10.6.plugin 0x07516d34 0x74fe000 + 101684
5 com.macromedia.FlashPlayer-10.6.plugin 0x0794297e unregister_ShockwaveFlash + 46638
6 com.macromedia.FlashPlayer-10.6.plugin 0x07942ab5 unregister_ShockwaveFlash + 46949
7 libsystem_c.dylib 0x9b1b9ed9 _pthread_start + 335
8 libsystem_c.dylib 0x9b1bd6de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x008a0001 ebx: 0x079b0cd1 ecx: 0xb05f3805 edx: 0xbfffd5cc
edi: 0x07f2d2c0 esi: 0x0810b020 ebp: 0xbfffd5e8 esp: 0xbfffd4cc
ss: 0x00000023 efl: 0x00010282 eip: 0x04261354 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x04261354
Logical CPU: 1
Binary Images:
0x1000 - 0x283ffb +com.skitch.skitch (1.0.11 - 1.0.11) <97E24B5D-585E-3FC4-A702-3AE784B08B66> /Applications/Skitch.app/Contents/MacOS/Skitch
0x310000 - 0x315ffb +de.buzzworks.Quincy (??? - ???) <781F1D64-91C0-3F95-B2FE-911154B27F77> /Applications/Skitch.app/Contents/Frameworks/Quincy.framework/Versions/A/Quincy
0x700000 - 0x701fff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x2e76000 - 0x2eaaff7 +com.ecamm.iglasses (v2.1.5 - 2.1.5) <71471221-07F0-DA25-DEA7-2CE1082C2792> /Library/InputManagers/*/iGlasses.plugin/Contents/MacOS/iGlasses
0x2ec5000 - 0x2eecff7 com.apple.CoreMediaPrivate (20.0 - 20.0) <D7539881-9A0B-37CE-BB89-DAACF14ECEB4> /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/CoreMediaPrivate
0x2f20000 - 0x2f22fff libCoreFSCache.dylib (??? - ???) <5B141DE1-6FC9-3155-833B-23A447A598AB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
0x4105000 - 0x414fffb com.apple.CoreMediaIOServices (151.0 - 3232) <0C456E67-311F-3047-9F8E-FB0EAE567DED> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/CoreMediaIOServices
0x56ac000 - 0x5904fe3 +com.elgato.mpegsupport (EyeTV MPEG Support 1.2 [build 56] - 1.2) <45D3670A-399F-994C-69D9-8DA41E4E3201> /Library/QuickTime/EyeTV MPEG Support.component/Contents/MacOS/EyeTV MPEG Support
0x5bce000 - 0x5bd3fe2 libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <864BA467-5F11-3B41-B261-894067B8209E> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x5bf3000 - 0x5bf4ff6 +cl_kernels (??? - ???) <5754A830-DD66-4F56-B57D-A4C46B4CFEA2> cl_kernels
0x5bfd000 - 0x5bfdffb +cl_kernels (??? - ???) <13D8BE9C-C5CE-4079-B320-B5B6182C90E0> cl_kernels
0x5c0f000 - 0x5caeff7 unorm8_rgba.dylib (1.50.69 - compatibility 1.0.0) <3A06E8EA-0335-348A-BCCB-21C3E94AED31> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba.dylib
0x5cc4000 - 0x5d65ff7 unorm8_bgra.dylib (1.50.69 - compatibility 1.0.0) <7A0427BD-4FB5-3F4E-A7F8-F760AD944283> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra.dylib
0x74f4000 - 0x74f7ff2 +com.macromedia.Flash Player.plugin (10.1.102.64 - 10.1.102.64) <0E4F768E-4FF0-90B4-7387-C86A3EC48C43> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
0x74fe000 - 0x7eebff3 +com.macromedia.FlashPlayer-10.6.plugin (10.1.102.64 - 10.1.102.64) <7F846A86-5E18-B6E5-4DA2-E5B46E7CF5B2> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlayer-10.6
0x8fec8000 - 0x8fefaaa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
0x90082000 - 0x900a0ff7 libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <3705DE40-E00F-3E37-ADB0-D4AE5F9950F5> /usr/lib/system/libsystem_kernel.dylib
0x90733000 - 0x91164fff com.apple.WebCore (7534.56 - 7534.56.5) <568036DA-63F6-33E5-B25D-D66DF1B1C2E7> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x91199000 - 0x911fbffb com.apple.datadetectorscore (3.0 - 179.4) <3A418498-C189-37A1-9B86-F0ECB33AD91C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x911fc000 - 0x91272fff com.apple.Metadata (10.7.0 - 627.32) <650EE880-1488-3DC6-963B-F3D6E043FFDC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91273000 - 0x91273fff com.apple.quartzframework (1.5 - 1.5) <EF66BF08-620E-3D11-87D4-35D0B0CD1F6D> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x91274000 - 0x912dcff7 libc++.1.dylib (28.1.0 - compatibility 1.0.0) <FE3304C5-C000-3DA0-9E53-0E4CA074B73B> /usr/lib/libc++.1.dylib
0x912dd000 - 0x91c0759b com.apple.CoreGraphics (1.600.0 - ???) <62026E0C-E30F-3FF0-B0F6-6A2D270B20BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x91c08000 - 0x91c09ffd libCVMSPluginSupport.dylib (??? - ???) <22B85645-AA98-372B-BB55-55DCCF0EC716> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
0x91e4a000 - 0x91e9cffb com.apple.CoreMediaIO (212.0 - 3199.1.1) <BBC14F4C-2748-3583-85E3-EF3A1F249370> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x91e9d000 - 0x92312ff7 FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x92313000 - 0x9231bff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
0x9231c000 - 0x9242dff7 libJP2.dylib (??? - ???) <845C74F4-1074-3983-945F-EB669538CAA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x98f14000 - 0x99187ffb com.apple.CoreImage (7.98 - 1.0.1) <EDC91BA1-673D-3B47-BFD5-BBF11C36EE6A> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
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0x997f2000 - 0x997f5fff com.apple.AppleSystemInfo (1.0 - 1) <D2F60873-ECB1-30A8-A02E-E772F969116E> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
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0x9a144000 - 0x9a144fff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <7EFAD88C-AFBC-3D48-BE14-60B8EACC68D7> /usr/lib/system/libdnsinfo.dylib
0x9a145000 - 0x9a226ff7 com.apple.DiscRecording (6.0.4 - 6040.4.1) <08BADDAD-FA79-3872-9387-EEE2A9FAA2F0> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x9a59c000 - 0x9a626ffb com.apple.SearchKit (1.4.0 - 1.4.0) <CF074082-64AB-3A1F-831E-582DF1667827> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
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0x9a7de000 - 0x9a7e7ffc com.apple.DisplayServicesFW (2.5.4 - 323.3) <820C4B45-814A-3101-A1FA-044CA6D2FBC8> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9a7e8000 - 0x9a838ff8 libTIFF.dylib (??? - ???) <4DC2025D-15E7-35CA-B7C5-9F73B26C8B53> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9a845000 - 0x9a848ffc libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib
0x9a849000 - 0x9a8a6ffb com.apple.htmlrendering (76 - 1.1.4) <743C2943-40BC-36FB-A45C-3421A394F081> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x9a8a7000 - 0x9a8a9ff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib
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0x9a8b0000 - 0x9a8b1ff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib
0x9a8b2000 - 0x9a8f5ffd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib
0x9a8fa000 - 0x9a8fafff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9a8fb000 - 0x9a909fff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <2F918480-12C8-3F22-9B1A-9B2D76F6F4F5> /usr/lib/system/libdispatch.dylib
0x9a90a000 - 0x9a918ff7 libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib
0x9a919000 - 0x9a977fff com.apple.coreui (1.2.2 - 165.10) <C6B099D6-7F02-3971-99B9-E415308959CF> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9a978000 - 0x9aa68ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
0x9aa69000 - 0x9ab78fff com.apple.DesktopServices (1.6.3 - 1.6.3) <18CAAA9E-7065-3FF7-ACFE-CDB60E5426A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9ab79000 - 0x9ab89fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x9abc8000 - 0x9af0eff3 com.apple.HIToolbox (1.9 - ???) <409E6397-0DCB-3431-9CCC-368317C62545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9af0f000 - 0x9af9cff7 com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x9af9d000 - 0x9af9efff libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib
0x9af9f000 - 0x9afa2ff7 libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <69357047-7BE0-3360-A36D-000F55E39336> /usr/lib/system/libmathCommon.A.dylib
0x9afa3000 - 0x9afa5ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9afa6000 - 0x9b09eff7 libFontParser.dylib (??? - ???) <1A0DA421-62B2-3AA7-9F62-0E01C1887D09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x9b09f000 - 0x9b0bcff3 com.apple.openscripting (1.3.3 - ???) <33713C0B-B7D5-37AA-87DB-2727FDCC8007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x9b0bd000 - 0x9b0f4fef com.apple.DebugSymbols (2.1 - 87) <EB951B78-31A5-379F-AFA1-B5C9A7BB3D23> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x9b10d000 - 0x9b132ff9 libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9b133000 - 0x9b148fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9b15d000 - 0x9b228fff libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib
0x9b242000 - 0x9b26cff0 libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib
0x9b28c000 - 0x9b2d0fff com.apple.MediaKit (12 - 602) <6E429DD7-8829-37DE-94AF-940FB70F2FB9> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x9b2d1000 - 0x9b2faffe com.apple.opencl (1.50.69 - 1.50.69) <2601993F-F3B3-3737-91AE-4A5795C52CD5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9b343000 - 0x9b41bff6 com.apple.QuickLookUIFramework (3.2 - 500.16) <1598FDEB-8F90-3D42-AAA1-CD227F3C16BF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x9b41c000 - 0x9b4b8fef com.apple.ink.framework (1.4 - 110) <1A3E2916-60C1-3AC1-86BF-202F6567B228> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9b4b9000 - 0x9b4fbff7 com.apple.CoreMedia (1.0 - 705.78) <D88AC852-8844-3B73-81C8-DF605F00AB40> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9b4fc000 - 0x9b5ccffb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9b5cd000 - 0x9b5cdff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9b5dc000 - 0x9b9d0ffb com.apple.VideoToolbox (1.0 - 705.78) <BE955448-F79F-3136-A4AF-6EDBAFEDD9C2> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9b9d1000 - 0x9b9d7ffd com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
0x9b9d8000 - 0x9b9e3ffe libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <4A7FCD28-9C09-3120-980A-BDF6EDFAAC62> /usr/lib/libbz2.1.0.dylib
0x9b9e4000 - 0x9b9efffc com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9bcfe000 - 0x9bd34ff7 com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x9bd35000 - 0x9bf5effb com.apple.QuartzComposer (5.0 - 236.7) <1504F5A4-FF1A-365E-9E01-30410C561C2C> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x9bfac000 - 0x9bfbafff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x9c182000 - 0x9c1d4ff3 com.apple.ImageCaptureCore (3.0.3 - 3.0.3) <9C6A4134-0D1D-323F-BD07-1D88D258A7B4> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9c1d5000 - 0x9c200fff com.apple.GSS (2.2 - 2.0) <2C468B23-FA87-30B5-B9A6-8C5D1373AA30> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x9c26a000 - 0x9c4effe3 com.apple.QuickTime (7.7.1 - 2330) <060B6A47-FC15-3D38-8EFB-FCF38680510B> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9c509000 - 0x9c9e5ff6 libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x9c9e6000 - 0x9ca08ff8 com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9ca09000 - 0x9ca38ff7 libsystem_info.dylib (??? - ???) <37640811-445B-3BB7-9934-A7C99848250D> /usr/lib/system/libsystem_info.dylib
0x9ca39000 - 0x9ca79ff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x9ca7a000 - 0x9cadbffb com.apple.audio.CoreAudio (4.0.2 - 4.0.2) <E617857C-D870-3E2D-BA13-3732DD1BC15E> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9cadc000 - 0x9cae4ff3 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <D7F6E875-263A-37B5-B403-53F76710538C> /usr/lib/system/liblaunch.dylib
0x9cae5000 - 0x9cae9ffd IOSurface (??? - ???) <EDDBEE65-1EB8-33A7-9972-E361A3508234> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9cc19000 - 0x9cc19fff com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9cc1a000 - 0x9cd31fe9 com.apple.WebKit (7534.56 - 7534.56.5) <1EFE77EE-97B8-3D3C-B2ED-0FA4328E418B> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9cd32000 - 0x9cd60ff7 com.apple.DictionaryServices (1.2.1 - 158.2) <DA16A8B2-F359-345A-BAF7-8E6A5A0741A1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x9cd61000 - 0x9cd9ffff libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <19174EC0-DE0F-38EA-B5F3-7580E84677DD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9cdd2000 - 0x9cf34ffb com.apple.QuartzCore (1.7 - 270.4) <6BC84C60-1003-3008-ABE4-779EF7B4F524> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9cf35000 - 0x9cf38ffb com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 248309
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=199.7M resident=76.1M(38%) swapped_out_or_unallocated=123.5M(62%)
Writable regions: Total=142.5M written=13.7M(10%) resident=25.2M(18%) swapped_out=12.8M(9%) unallocated=117.3M(82%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 59.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 3784K
CG image 1796K
CG raster data 408K
CG shared images 3420K
CoreGraphics 8K
CoreImage 92K
CoreServices 3828K
JS JIT generated code 416K
JS VM register file 4096K
JS garbage collector 336K
MALLOC 33.7M
MALLOC guard page 48K
Memory tag=240 2052K
Memory tag=242 12K
Memory tag=249 156K
OpenCL 20K
SQLite page cache 192K
Stack 71.7M
VM_ALLOCATE 16.2M
__CI_BITMAP 80K
__DATA 12.2M
__DATA/__OBJC 180K
__IMAGE 528K
__IMPORT 28K
__LINKEDIT 43.2M
__OBJC 2756K
__OBJC/__DATA 28K
__PAGEZERO 4K
__RC_CAMERAS 244K
__TEXT 156.5M
__UNICODE 544K
mapped file 112.8M
shared memory 312K
shared pmap 7080K
=========== =======
TOTAL 537.8M
TOTAL, minus reserved VM space 537.8M

Jun 17 06:38:41 Beckys-Mac Skitch[52725]: -[ENBootstrapProfileManager loadCachedProfiles]: loaded cached bootstrap profiles: (
Jun 17 06:37:54 Beckys-Mac ReportCrash[52701]: Saved crash report for Skitch[52691] version 1.0.11 (1.0.11) to /Users/becky/Library/Logs/DiagnosticReports/Skitch_2012-06-17-063754_Beckys-Mac.crash
Jun 17 06:37:40 Beckys-Mac Skitch[52691]: ### Creating directory: /Users/becky/Library/Application Support/Skitch/bootstrap
Jun 17 06:37:40 Beckys-Mac Skitch[52691]: -[ENBootstrapProfileManager performEDAMGetBootstrapInfo]: profiles received: (
Jun 17 06:37:37 Beckys-Mac Skitch[52691]: +[EDAMUserStoreClient(EDAMUserStoreClientAdditions) clientWithServerURL:] -- url: https://www.evernote.com/edam/user
Jun 17 06:37:37 Beckys-Mac Skitch[52691]: Bootstrap url: https://www.evernote.com/edam/user
Jun 17 06:37:37 Beckys-Mac Skitch[52691]: -[ENBootstrapProfileManager retrieveBootstrapInfo:]: starting profile retrieval.
Jun 17 06:37:37 Beckys-Mac Skitch[52691]: -[ENBootstrapProfileManager loadCachedProfiles]: loaded cached bootstrap profiles: (null)

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  • Level 5*

Hi. Welcome to the forums!

I wish I could help, but I haven't come across this problem with Skitch myself. I am sure some users will come along in a while to comment, but it might be a good idea to send this information to Evernote as a support ticket (see my signature below). I bet the customer service staff can move you along towards a solution more quickly than we can.

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You have a Possible Corrupt Preference File Or Corrupt file in the Skitch Directory in Application Support.

l look for something like: com.skitch.skitch.plist ~(home)/Library/Preferences

Look for Skitch Folder in ~/Library/Application Support.

Oh if you have Lion/Mountain Lion click on Go menu in Finder while holding the control key down.

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I solved it! I use Chrome, and so had not been updating Safari through Software Update. I did today, on a whim, and it solved the problem with Skitch. Perhaps that "Welcome" window was relying on something WebKit-related? At any rate, Skitch is working beautifully!

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