(Archived) Clipper 5.5 Breaks Chrome

[edbro 0]

Enabling Web Clipper 5.5 prevents Chrome from loading the start page. After starting Chrome you will see a blank page and the "loading" message. That will go forever until you manually load the page from a button or manual url. Disabling the extension allows Chrome to work properly again.

This was reported several times in the previous version so I was expecting to work in the last update.

http://discussion.evernote.com/topic/25948-chrome-evernote-web-clipper-54-beta/page__view__findpost__p__140569

http://discussion.evernote.com/topic/25948-chrome-evernote-web-clipper-54-beta/page__view__findpost__p__144065

http://discussion.evernote.com/topic/26408-help-chrome-not-loading-with-clipper/page__view__findpost__p__141481

[Wavel 2]

This problem isn't new to 5.5 and it's not just the home page. Clicking on a web link inside other applications (like outlook) will open Chrome but not load the page until you put your cursor in the address bar and hit ENTER. Not sure why this problem has gone on for so long and doesn't seem to be addressed by Evernote.

[jbignert 473]

Hi all,

Sorry for the inconvenience. We are looking into these issues. So far we've not been able to reproduce them so if you have more details it could help us a lot:

- OS version

- Browser version

- Detailed description of the issue

- The URL if the issue happens on specific sites or a note if it happens on all URLs.

- Event log from the Web Clipper (go to options & click 'View logs')

- Event log from the browser if possible

[edbro 0]

Chrome 19.0.1084.56

Windows 7 Pro x64

On browser start the start page will not load. All I get is a blank page and the rotating busy icon. If I click on the home page button or manually input the url, the page will load fine. I tried different start pages with the same result.

06:57:23 GMT-0500 (Central Daylight Time) (WARN) /background.html: HTTP Error checking version. Assuming OK.
at Object.handleCheckVersion [as cb] (/js/common/Bootstrap.js:69:13)
at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/libs/jabsorb/jsonrpc.js:796:11
06:57:25 GMT-0500 (Central Daylight Time) (WARN) /background.html: HTTP Error checking version. Assuming OK.
at Object.handleCheckVersion [as cb] (/js/common/Bootstrap.js:69:13)
at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/libs/jabsorb/jsonrpc.js:796:11
06:57:26 GMT-0500 (Central Daylight Time) (ERROR) /background.html: Couldn't contact either bootstrap server. Using what we've got...
at Object.startup [as cb] (/js/common/Bootstrap.js:111:13)
[color=#696969][size=2] at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/libs/jabsorb/jsonrpc.js:796:11[/size][/color]

[jbignert 473]

Hi all,

We believe we have fixed this problem in this new beta version.

If you want to test this build:

1) Uninstall your existing Chrome Clipper

2) Download and install the 5.5.1 version from this location

http://evernote.s3.amazonaws.com/chrome/chrome-ext-7e79da4.crx

3) Restart Chrome and see if the issue is gone.

Please let us know if the issue is gone.

Note: This is a beta version so once we've released this fix to production you will also need to re-install one more time from the Chrome Web Store to get future auto updates. I will post back here once that happens.

[Wavel 2]

I removed 5.5 and installed 5.5.1. I then restarted Chrome but still have the same problem.

This happens on any url that I click on a link inside a different program.

I'm on Chrome 20

[edbro 0]

It fixed it for me. Thank you.

[jbignert 473]

@Wavel

Just one clarification I'd like to ask. Do you see one of these issue or both:

1) When you start up Chrome and have a startpage set to load on startup then Chrome gets stuck in loading forever.

2) When you click a link in a different program that launches Chrome / a new tab / a new window then Chrome gets stuck in loading forever.

[Wavel 2]

@jbignert

I've been having both of those exact problems. I'm uninstalling the clipper and trying the 5.5.1 version on another machine and will let you know how it goes. Thanks.

[JSánchez 0]

@jbignert I wrote this post (http://discussion.evernote.com/topic/26408-help-chrome-not-loading-with-clipper/#entry146369) in other topic but the beta version of Clipper (5.5.1) fixed the problem for me. Thank you!!

[Wavel 2]

It seems to have fixed it on one machine but not the other. It has gotten better... sometimes the page opens, sometimes it does not. I should mention that I also have Clearly installed in my browser.

[jbignert 473]

Thanks Wavel, we'll keep looking into it.

[edbro 0]

I'm sorry to say that the beta does not fix it after all. I still have the same problem.

One thing I have noticed is that sometimes Chrome will load the start page the first time after enabling the clipper extension then will not load on further startups. I think that is why I reported it fixed earlier.

I have made a screen recording that clearly shows the correlation between the clipper and the Chrome problem. See flash file here:

https://dl.dropbox.c.../Evernote1.html

You will have to scroll down when I'm showing all my extensions

[Wavel 2]

Any news regarding this issue?

[Kingfisher 0]

Hi, I am also experiencing this issue running Clipper 5.5.1 on Chrome 20 under Windows 7 x64. Disabling the extension is the only way to resolve this non-loading issue.

So is there any further update?

Regards

David

[tkaraszewski 16]

This issue is caused by a bug in Chrome. It sometimes gets hung up loading extension content scripts if the extension specifies more than one group of content scripts to use. This is supposed to be supported behavior and does work for most people most of the time, but the bug affects certain users. We've seen that reducing the number of content scripts required helps for some people, and that's what we did in 5.5.1. Still, some users continue to see the issue. The clipper has been changed to use a single group of content scripts to try and get around this bug, and that change will be in the next release.

[JoeH 0]

Any idea when the next release will be? I'm one of the users who 5.5.1 did not seem to fix.

[eduardobpe 0]

I have the same problem. When I open Chrome for the first time just after windows starts, my home page doesn't load. Accurately, my home page load doesn't stop.

If I stop the page load and then refresh, my home page loads perfectly.

Operating system: Windows 7 Proffesional 32 bits

Chrome: 20.0.1132.57 m version

Evernote Web Clipper: 5.5.1 version

Home page: http://www.google.es

Evernote Web Clipper log:

15:20:56 GMT+0200 (Hora de verano romance) (WARN) /background.html: HTTP Error checking version. Assuming OK.
    at Object.handleCheckVersion [as cb] (/js/common/Bootstrap.js:69:13)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/libs/jabsorb/jsonrpc.js:796:11
15:20:56 GMT+0200 (Hora de verano romance) (WARN) /background.html: HTTP Error checking version. Assuming OK.
    at Object.handleCheckVersion [as cb] (/js/common/Bootstrap.js:69:13)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/libs/jabsorb/jsonrpc.js:796:11
15:20:56 GMT+0200 (Hora de verano romance) (ERROR) /background.html: Couldn't contact either bootstrap server. Using what we've got...
    at Object.startup [as cb] (/js/common/Bootstrap.js:111:13)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/libs/jabsorb/jsonrpc.js:796:11

[tkaraszewski 16]

Please try the following beta version of the clipper and see if it resolves your issue:

http://dl.dropbox.com/u/16782130/chrome-clipper-5.6-beta-f15c799.crx

Instructions:

Uninstall the existing clipper.

Install the beta above.

When the beta version is finished, you will have to uninstall the beta and install from the chrome store to get an auto-updating clipper.

[Wavel 2]

Clipper 5.6

Chrome 21

Seems like links in my emails now open on the first click, however, home page is still not opening until I hit ENTER on the address.

I've only tested for a few minutes however...

[Kingfisher 0]

Clipper 5.6

Chrome 20

Being testing for only 10-15 minutes, but 5.6 beta appears to have resolved the issue.

David

[Kingfisher 0]

Whilst I have experienced a great improvement with the installation of 5.6 (using Chrome 20), unfortunately the issue is not totally resolved. Approximately one in four openings of Chrome will result in a "hanging" at the homepage. Whereas previously, it would hang 100% of the time when opening of Chrome.