(Archived) HELP: Sync failure due to anti-virus

[loonsailor 0]

My mac Evernote won't sync any more. Every time I try, I get a pop-up from my Sophos Anti-Virus that says "Virus/Spyware Troj/Zbot-BVR has been detected..." Then, I get a message from Evernote that it can't reach the server, which I assume is happening because the anti-virus is blocking it. Zbot-BVR seems to be a PC virus, and I'm on a mac. It seems weird, but I'm stuck. Perhaps there is a note with a virus in it, but I don't know how to find out which one. Anyway, the message pops up very quickly, too quickly (I think) for it to be a note being download, so I think it's perceiving Evernote as the problem.

Sophos tells me that the problem file is /Users/jerry/Library/Application Support/Evernote/accounts/Evernote/jfi/sync-downloads/primary/resource-9DCE30CA6BE1D00A68C2CAC5C1983E33-25206. Can I delete that without worry, or will I break something if I do?

Any ideas?

[Metrodon 2,184]

Have you looked in that directory to see what the file actually is?

[loonsailor 0]

The file is not actually there. That directory contains four files:

Macintosh-18:primary jerry$ ls -lt
total 152
-rw-r--r--@ 1 jerry  jerry   4919 May 22 20:40 content-5b3cbbbe-5478-442c-83e5-4444fb3fae75-8C15E018CB599A511C7004A2894D757F-4918
-rw-r--r--  1 jerry  jerry    941 May 22 20:30 chunk-1
-rw-r--r--@ 1 jerry  jerry  58687 May 17 13:27 content-dd5df084-43e8-4b8e-b9a8-18c795995ec9-92448287FF86ED11663BD861618C9B3B-58287
-rw-r--r--  1 jerry  jerry   1971 May 17 13:17 chunk-0

But, the name of the "resource-" file is the same each time I try to sync.

[Metrodon 2,184]

Brilliant - I reckon you are best off opening a support case.