roschler 158 Posted April 18, 2012 Share Posted April 18, 2012 Some time today the Evernote Chrome extension stopped working for me. Whenever I try to clip a web page I see the initial floating balloon that usually says "Synchronizing". Instead it is blank and after about 5 to 10 seconds I an error in the balloon that says "Checking credentials took too long. Make sure you are connected to the internet or try logging out and back in." I have another tab open with the Evernote web interface active in it. I am able to log in on that tab and do all the usual Evernote tasks such as search for notes, add a new note, etc. However, whenever I try to clip a web page I get the error.I have tried completely shutting down Chrome. Re-running it. Logging back in, etc. Nothing works. As of this time I can't use the web extension.I am running on Windows XP SP 3, Chrome 17.0.963.79 m, and Evernote Clipper 5.3-- roschler Link to comment
jbignert 473 Posted April 18, 2012 Share Posted April 18, 2012 Hi Roschler,Sorry about the issue you have with the latest Chrome Clipper 5.3.Can you confirm if you tried uninstall then reinstalling it? Link to comment
martienne17 0 Posted April 18, 2012 Share Posted April 18, 2012 I am having the same issue, tried the same things. I thought it quit working because I closed Evernote to play a game, but even after I rebooted it won't work. Link to comment
martienne17 0 Posted April 18, 2012 Share Posted April 18, 2012 I went ahead and tried that fix as I didn't see your post until after I posted. It worked. Odd that there were two of us who had this same issue at the same time, though. Link to comment
grammotey 0 Posted April 18, 2012 Share Posted April 18, 2012 I had the same issue. Rebooting didn't help, reinstalling did.I'm using Windows 7 x64 and Chrome 18.0.1025.162 m. Link to comment
roschler 158 Posted April 18, 2012 Author Share Posted April 18, 2012 Thanks jbignert,Reinstalling worked.-- roschler Link to comment
Mike Little 0 Posted April 18, 2012 Share Posted April 18, 2012 Ditto for me. This just started happening today. Chrome 18.0.1025.163 on Macbook Pro OS X - 10.7.3 .Logging out and in again did not work,Re-installing the Chrome extension worked. Link to comment
caspian915 0 Posted April 18, 2012 Share Posted April 18, 2012 Same error, same solution; using Windows 7 and Chrome 18.0.1025.162 m Link to comment
pcammall 5 Posted April 18, 2012 Share Posted April 18, 2012 I have the same issue with the Evernote Web Clipper extension (5.3) in Google Chrome (18.0.1025.162). The problems began yesterday.The Evernote icon adjacent to my address bar kept showing a number that would increase with every web clip. At one point, this number was 31. When I pointed the mouse at the icon, I saw the message "Uploading unsaved clips." Up to this point, even though clips weren't being saved, I was able to use the Evernote Web Clipper by right-clickling a webpage with my mouse. I checked to see whether my Evernote for Windows (4.5.3.6131) saved these clips after synchronization, but they weren't there.I didn't want to log out of the Evernote Web Clipper extension for fear of losing those unsaved clips so I put the computer in hibernate mode last night.The number 31 no longer appeared in the Evernote icon adjacent to my address bar, so I'm hoping I haven't lost those unsaved clips. When I clicked on the icon, I saw the message some of you have seen:Checking credentials took too long. Make sure you're connected to the Internet or try logging out and back in.--Today, when I used my mouse to right-click on a webpage, "Evernote" no longer appears on my list of options. "Clearly" does, but not Evernote. Additionally, when I click on the Evernote icon now, I have sometimes seen the message that reads "Clipping from this location is not supported."I am wondering whether uninstalling and reinstalling the Evernote Chrome extension is my only option and whether those unsaved clips are lost forever. Link to comment
Tony Silvia 0 Posted April 18, 2012 Share Posted April 18, 2012 I'm having this same issue. I re-installed yesterday and it worked for a day, now the error is back. Will I have to repeat this every day? Link to comment
chasman 0 Posted April 18, 2012 Share Posted April 18, 2012 A have this too. Tried shutting down Chrome. Tried re-installing the plugin. I think it started before you pushed the update but couldn't swear to that. Link to comment
jbignert 473 Posted April 18, 2012 Share Posted April 18, 2012 Hi all, we've confirmed an issue with the latest version 5.3 and we are testing a fix.Here is what you can do in the meantime:1) Uninstall the Clipper ( right click and choose Remove from Chrome)2) Reinstall from the Chrome Storehttps://chrome.google.com/webstore/detail/pioclpoplcdbaefihamjohnefbikjilcDoing this should get a functional clipper installed.We will later push a new release that prevents the broken experience form happening at all.Sorry all for the inconvenience. Link to comment
drjmedulla 0 Posted April 18, 2012 Share Posted April 18, 2012 The uninstall and reinstall worked like a charm. Thanks!! Link to comment
murratore 0 Posted April 19, 2012 Share Posted April 19, 2012 I think I have a similar problem. Suddenly yesterday I had to newly login. When I do this, I get a "unkown error".In my case the reinstall the extension didn't work...tried even a fresh creating a fresh chrome user profile.what could be the problem? important: I'm sitting behind an enterprise proxy. Until today that was not an issue, but did evernote something change in connectivity?Chrome Version: 18.0.1025.162 m Link to comment
Il Ciri 0 Posted April 19, 2012 Share Posted April 19, 2012 Same problem (actually for a few days before I had had a different problem...when I started clipping the webpage went totally black until I closed Evernote). Reinstalling worked just fine. Link to comment
jbignert 473 Posted April 19, 2012 Share Posted April 19, 2012 @murratore Can you check the version number of the Web Clipper if you still cannot login? Link to comment
pcammall 5 Posted April 20, 2012 Share Posted April 20, 2012 Just wanted to provide some updates since my April 18 post:1. I didn't uninstall and reinstall. Nevertheless, there were no error messages when I clicked on the icon today,2. When I right-clicked, "Evernote" reappeared in my list of menu items.3. My unsaved clips are lost forever, but the inconvenience is more than offset by my not having to uninstall and reinstall.Question: How did the problems get corrected without my having to lift a finger? Link to comment
Level 5* jefito 5,598 Posted April 20, 2012 Level 5* Share Posted April 20, 2012 Question: How did the problems get corrected without my having to lift a finger? Do you doubt the power of jbignert, human? Glad things are going better for you... Link to comment
jbignert 473 Posted April 20, 2012 Share Posted April 20, 2012 @pcammallChrome is nice since it can update extensions in the background. We found the issue and released a new version. Once again sorry for the issue we caused and we've improved our process for future releases. Link to comment
murratore 0 Posted April 23, 2012 Share Posted April 23, 2012 @murratoreCan you check the version number of the Web Clipper if you still cannot login?Checked the version. 5.3.1, still the same problem.Now I can confirm that it has something to do with my enterprise proxy server. Last friday I worked at home (no proxy server, same laptop) -> Plugin worked fine.Today work in the office (proxy server, same laptop) -> I can enter my credentials, but after checking it fails with an "unkown error".Did you guys change something in internet connection? In the past this was no problem at all... Link to comment
jbignert 473 Posted April 24, 2012 Share Posted April 24, 2012 @murratoreWe did rewrite part of the authentication for the 5.3 releases. I'll look into if something was changed where being behind a proxy might be causing issues. Sorry about the inconvenience. Link to comment
robby84 0 Posted April 24, 2012 Share Posted April 24, 2012 HeyI'm getting the same error here. Not able to login since past 2-3 hrs. But I'm running some heavy download in the background. Is that the reason for the error or is evernote not functioning well from your company's backend ?Using it on windows 7 and chrome evernote extentionthanksUpdate: its fixed now. Just restarted chrome and cleaned all ***** using ccleaner Link to comment
murratore 0 Posted April 25, 2012 Share Posted April 25, 2012 I have no confirmation that it is not only me. A colleague from work has the same problem since the last update.Is there a way to get an old version of the plugin until this is fixed? Link to comment
Derekj 0 Posted April 27, 2012 Share Posted April 27, 2012 Uninstall - Reinstall did nothing. It upgraded me to 5.3.1 Web clipper, but it still doesn't acknowledge that I am already logged in. Link to comment
jbignert 473 Posted April 27, 2012 Share Posted April 27, 2012 Hi all,We believe we've found the issue and here is a new beta version 5.3.2 that hopefully fixes it for you.See this note for download and installation instructions:http://www.evernote....f22a5f9fdebce2bAppreciate if as many affected users as possible could verify if the fix works or not. Thank you and sorry for the hassle. Link to comment
bookert 0 Posted April 28, 2012 Share Posted April 28, 2012 I have uninstalled and reinstalled three times today. Always get the same issue, I am asked to sign in and then the clipper doesnt work. Really need this and make me think I might need to change browser. Link to comment
jbignert 473 Posted April 29, 2012 Share Posted April 29, 2012 Hi all, have anyone had success with the fix that's in version 5.3.2 as posted above?Please try it out and let us know if it does work better. Link to comment
superdigua 0 Posted April 30, 2012 Share Posted April 30, 2012 Just tested the beta version 5.3.2, and still got the same issue. I don't have proxy server, but have 9 tabs opened in Chrome. Is that possibly the reason? Chrome 18 + windows 2008 R2 64bit. Below are the extensions with the chrome. Link to comment
murratore 0 Posted April 30, 2012 Share Posted April 30, 2012 still the same issue for me.tested it with the 5.3.2 beta.When I want to sign in I get an "unknown error". This error appears immediately (I don't "feel" something like a timeout). Link to comment
murratore 0 Posted May 2, 2012 Share Posted May 2, 2012 any news here? when there is no solution at the moment, is it possible that you can give us an old version of the plugin so that it's possible to work with in the meantime? Link to comment
peterfmartin 221 Posted May 2, 2012 Share Posted May 2, 2012 I had this problem for most of yesterday afternoon, though it started working again properly without me doing anything. I've uninstalled and reinstalled, upgrading to 5.3.2 from jbignert's link, so I'll comment again if the problems happens again after the upgrade. Link to comment
murratore 0 Posted May 21, 2012 Share Posted May 21, 2012 I saw that the 5.4 version of the plugin is rolled out.If I click in this version on the Icon (looks new), I just get a window with a logo "Evernote Web Clipper". Then nothing more happens.Why is the new mechanism for authentication so different so that it no longer works for me? Link to comment
jbignert 473 Posted May 21, 2012 Share Posted May 21, 2012 @murratoreThat bug should not happen anymore with 5.4. Can you provide some more details on your setup?- OS version- Chrome versionAlso, you can try restarting the browser and in the worst case uninstall and then re-install from the Web Store manually.https://chrome.google.com/webstore/detail/pioclpoplcdbaefihamjohnefbikjilcSorry for the inconvenience Link to comment
murratore 0 Posted June 11, 2012 Share Posted June 11, 2012 Windows 7 Enterprise 64 Bit (no SP)Chrome: 19.0.1084.46 m Link to comment
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