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(Archived) UPDATE - Unable to upgrade Mac client from Mac App Store

Phil Dean


Evernote Mac users who installed their client from the Mac App Store are currently unable to upgrade their client to the latest version. When users attempt to upgrade, they see an error dialog after the update is downloaded. We are working with Apple to try to resolve this issue as soon as possible. For now, please continue to use your previous version. We apologize for the confusion.

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Currently we're recommendings users to just wait. Most users should be able to use 3.0.5 still, and at I'll be checking email over the weekend to see if there's any resolution or action needed from our side.

There are some things others have done, but because we haven't dealt with this before we haven't tested them so I can't officially recommend them.

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  • Level 5*

sounds good. thanks. i upgraded to the beta. it's nice, and so far seems to be a big improvement on the previous interface. i'm not a big sharer, at least in terms of twitter and facebook, so some of the prominent new elements are wasted on me. but, otherwise, it is a good step forward.

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Now no update is showing in the App Store anymore, but when I try to start Evernote, it won't start. This is the message:

Process: Evernote [1503]

Path: /Applications/Evernote.app/Contents/MacOS/Evernote

Identifier: Evernote

Version: ??? (???)

Code Type: X86 (Native)

Parent Process: launchd [233]

Date/Time: 2012-02-05 10:05:50.342 +0100

OS Version: Mac OS X 10.7.2 (11C74)

Report Version: 9

Interval Since Last Report: 72 sec

Crashes Since Last Report: 1

Per-App Crashes Since Last Report: 1

Anonymous UUID: 076EF148-CF6E-4F37-B896-7FF1156A8D0C

Crashed Thread: 0


Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/wav2gsm.framework/Versions/A/wav2gsm

Referenced from: /Applications/Evernote.app/Contents/MacOS/Evernote

Reason: image not found

Binary Images:

0x1000 - 0x465ffb +Evernote (??? - ???) <7CA154F6-B18C-3DCC-9F2A-7B7926B4A080> /Applications/Evernote.app/Contents/MacOS/Evernote

0x4fe000 - 0x4feffb +GlimsLoaderMinimal.dylib (??? - ???) <D9C9F53F-1A94-4792-FED3-3F9AE6A98F91> /Library/Frameworks/GlimsAdditions.framework/Library/GlimsLoaderMinimal.dylib

0x8fee4000 - 0x8ff169c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld

0x94684000 - 0x95112ffe com.apple.AppKit (6.7.2 - 1138.23) <ADFA8D70-601E-3B5C-96FD-F45F52055CC8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x9591f000 - 0x95a02ff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib

0x994ef000 - 0x994fdfff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

0x99af5000 - 0x99be5ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

Model: MacBookPro8,2, BootROM MBP81.0047.B24, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 1.69f3

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4D3253344736344342384844354E2D434720

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4D3253344736344342384844354E2D434720

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (

Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS725050A9A362, 500,11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0246, 0xfa120000 / 4

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2

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