(Archived) BUG: iSight note not working

[jrzap 16]

I've looked for this topic with no luck.

When I click the "iSight" button to take a picture for a note, the iSight window is briefly displayed (1 or 2 seconds) it then disappears. It's not in the backround either. If I click it again, the iSight window comes up but nothing happens and I have to force-quit Evernote.

I have Version 3.0.2 (195746) and I've tried this on a Macbook Air and a Macbook Pro 17 inch. Both with Lion.

iSight works fine with other apps. It seems it 'hangs' iSight because if I go to another app that uses iSight--like Skype, it tells me iSight is being used by other application.

Thanks

[peterfmartin 221]

Have you opened a support ticket? This is a user forum, and, though Evernote staff check in occasionally, if you need help that only the company can give (as in the case of bugs and likely bugs like this), by far your best course of action is http://support.evernote.com/.

[jrzap 16]

Thanks!

[gbarry 2,658]

I've flagged your ticket for one of our techs to check out, sorry for the delay. It looks like you hopped queues in mid-support--which left you in sort of an open ticket limbo. We generally keep our response times very short.

[Metrodon 2,184]

Let me see if I can get an Evernote staff member to take a look

[jrzap 16]

16051-93181

[Metrodon 2,184]

Can you post your ticket number?

[jrzap 16]

I sent the Activity Log last Wednesday.

I have being doing that; taking the picture with other apps. It's just that it takes more steps to eventually have it in Evernote when it should work from Evernote itself.

I know it could be something in my computer, but I've created a new user with out any other proceses opened and it still does it. But a friend's evernote desn't have that problem.

So I guess I'll just have to wait.

Thanks

[Metrodon 2,184]

How long ago did you open the ticket?

As a workaround, you can always use another app to take the picture and then add it to Evernote

[jrzap 16]

I've opened a ticket. They asked me for the Activity Log info. I sent it but didn't heard from them again. I really need to use iSight picture feature. Does anybody know if theres anything else I can do to make it work?

Thanks

[jrzap 16]

Please Evernote! Help us with this issue. In my case, I really need to use the iSight feature, that was practically the reason why I started using Evernote

[spassmeister 0]

I have the same issus. Ever since I upgraded to Tiger (perhaps a coincidence) i cannot add an isight note. It hangs up my machine. Watch it here.

[Metrodon 2,184]

Have any of you opened a support case?

[jrcchicago 17]

Same issue, 2011 MBA running OS 10.7.2, EN 3.0.2.

[gregorfindlay 0]

I've got exactly the same issue as described. 2011 iMac on 10.7.2, Evernote 3.0.2 (195738)

Willing to join beta if it helps

cheers

[jrzap 16]

Thank you for you reply!

I am on 10.7.2

I would be willing to use the beta test.

I just tried to replicate the problem on my wife's Macbook Air and it works ok on her. But on a friends Macbook it has the same bug.

Thanks

[dlu 628]

Also are you on 10.7 or 10.7.2? Please let us know if the latest beta helps if you try that route

[Metrodon 2,184]

I just tested with the latest beta and it seems OK - are you on the beta track/willing to give it a go?