(Archived) Note upload failed

[alan_s 0]

Hi there

Whenever I create a note with a picture attachement (using the snapshot feature), it fails to upload. It makes no difference if I am on wifi or mobile network, just straight away a message saying "note upload failed" and a similar message in the notification area.

I have found if I create a note, and add a picture already taken, sometimes it does work.

Phone is Sony Ericsson Xperia X10, running Android 2.1. Assume I have the latest version of Evernote as I downloaded it from the Marketplace today.

Any pointers? I've searched the FAQ and no mention of this issue.

Regards

Alan

[gazumped 11,661]

Are you a prem user? How big are the attachments? It seems an unlikely cause unless you have a super resolution camera on that phone, but if the pics exceed your maximum note size (25MB free, 50MB Premium) or you have exceeded your monthly upload allowance (60MB, 1GB) then you'd get an error message...

[cwk 0]

I'm having the same problem. Pictures are about 760k. No pictures will upload. Droid Eris.

There's an option to mail a log file to EN support but it bounced.

[alan_s 0]

Thanks for your reply. No, I'm on the free account, picures are about 2mb each.

[gazumped 11,661]

OK, running out of ideas for a quick fix now. Another possibility might be internet traffic, but that should clear itself from one session to the next.

One workaround would be to email your note(s) to your EN email address.

If it's still not fixed, this is something that https://support.evernote.com/ics/support/splash.asp?deptID=16058 should hear about - email them first if you want to submit your logs.

[hgarg 3]

Hi Guys,

In past we have seen some problems with certain phone's native camera app.

Pls send us logs and we will investigate what is wrong in your case and try to add more error tolerance in our app.

viewtopic.php?f=51&t=29564

Thanks,

Hemant

Android developer

[alan_s 0]

Thanks for the help and advice chaps. Will send my logs.

(edit) have just sent log. Thanks again - very impressed with level of support.

Alan