cjs226 0 Posted August 19, 2011 Share Posted August 19, 2011 Being that I'm not getting any response from support I'll try here. I'm a premium user. I had been working with Support concerning ticket 268328. I responded on 7/31 that the latest idea from support did not resolve my issue. I received a notification on 8/1 that my ticket had been closed?! I then opened ticket 16051-3400 with the following:Details:I've been battling an issue well documented in case 268328. Yesterday I updated the ticket that the issue was not resolved and I needed further help. This morning I received an email that the case has been closed.As of 8/5 the only response I received was the automated notification of the ticket being opened. I then opened 16051-4441 with the same content from 16051-3400 and within an hour received:We want to let you know that we are looking into this issue, someone will contact you back as soon as possible.On 8/12 I received a notice that being that I hadn't been heard from the ticket was being closed?! I promptly responded that there had never been anything to respond to.I've verified no emails from Evernote are in my Spam folder and obviously I've received emails. This is ridiculous. Link to comment
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