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(Archived) HELP: Update won't go away with App Store

technologyrocks

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technologyrocks

technologyrocks 0

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I installed Evernote via the Mac App Store on my newest macbook. For quite a while now, it's been constantly saying there's an update for 2.2.0. I've clicked install a dozen times, and it says it's complete - the App Store shows 'Installed,' Evernote shows it's at version 2.2.0 - but then a few hours later the litte red 1 shows up on the app store icon, and when I look it's for that Evernote update I just installed.

I'm sure this is more of an App Store issue than an Evernote issue - but just looking for anyone who's had this issue - and specifically what they might have done to resolve it?

Thanks!

M@

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George

George 0

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I solved this today on my mac. I was still having the issue with 3.0.6. I used appzapper to remove evernote. I then searched with spotlight to find the cache on my mac where the evernote files lived - search for evernote. I deleted the cache as well as an evernote file in the printer directory. Next I downloaded 3.0.6 again from the app store. I logged into my evernote account and it brought down all my files. All is well!! I no longer get asked to upgrade.

You must of course make sure all your stuff is up in the cloud before doing this.

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dlu

dlu 628

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I'd stick with the customer support route, I don't think I'm able to help via the forums. I'm partially hoping that it'll just go away once you get to 3.0.6, but perhaps that's false hope

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BurgersNFries

BurgersNFries 2,407

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it is not fixed! the update icon still always appear in my app store

and my situation is i have 2 apple id:

one is for my home useage (say home@123.com) and one is for my personal use (say peter@123.com).

i installed evernote in my mac mini which connected to my LCD in dinning room, and the evernote was installed with peter@123.com, i want to make it into my home@123.com account.

i tried to delete the app by dropping the app into trash and empty. but it does not allow me to re-download with another apple id. app store require me to login peter@123.com before i can redownload evernote. and even if i give up giving home@123.com to download the app, the update sign keep appearing.

this will not happen on other apps.

Have those of you that still have the issue opened a support case?
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leeoh

leeoh 0

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it is not fixed! the update icon still always appear in my app store

and my situation is i have 2 apple id:

one is for my home useage (say home@123.com) and one is for my personal use (say peter@123.com).

i installed evernote in my mac mini which connected to my LCD in dinning room, and the evernote was installed with peter@123.com, i want to make it into my home@123.com account.

i tried to delete the app by dropping the app into trash and empty. but it does not allow me to re-download with another apple id. app store require me to login peter@123.com before i can redownload evernote. and even if i give up giving home@123.com to download the app, the update sign keep appearing.

this will not happen on other apps.

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technologyrocks

technologyrocks 0

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How about installing from evernote.com instead of the app store?

I've done that... but it doesn't help. I removed Evernote with App Cleaner, rebooted, installed directly via the .dmg download from Evernote, and yet the update continues to appear in the App Store. I then tried to continue the process as Neil had suggested (removing the new downloaded one, rebooting, then installing again from the appstore) in hopes *that* was what would reset it - but no go there either. Then I tried uninstalling, rebooting, reinstalling from either the download or the app store a couple of times... but all with no luck.

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technologyrocks

technologyrocks 0

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Hey

I have the same issue. And I did the suggestion mentioned above and wont help. Still prompting update 2.3.0

Thanks again Neil for your tip - but I've also had time to try this now... several times in fact, using various sequences of uninstalling/installing, etc. And yet it won't go away... Does anyone have any other ideas??

Thanks!

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neil

neil 0

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Just to update you that evernote support have sorted be out.

I quit evernote from the elephant icon then deleted it by using appcleaner (http://freemacsoft.net/#) then reboot the machine

I then reinstalled it from http://www.evernote.com/about/download/ ... vernoteMac

finally i uninstalled it again rebooted then reinstalled form the appstore ( i wanted the ease of updates) and it all works fine

Good luck!

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neil

neil 0

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I have exactly the same issue, i update ( have done at least 20 times0 but the update notification still comes up as soon as i open the appstore. I have even uninstalled evernote but it still appears in the updates section.

very frustrating!

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