shapic 0 Posted July 6, 2011 Share Posted July 6, 2011 Hey all,I just set up a new system and now Evernote won't connect to servers. The Activity Log states:2011-07-03 21:14:21 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote2011-07-03 21:14:21 [ENLuceneNoteIndex] INFO: Creating index at /Users/Siavash/Library/Application Support/Evernote/data/101370/note.index2011-07-03 21:14:21 [EDAMHTTPClient] INFO: Client name: Evernote Mac/152876 (en-SE); MacOS/10.7.0;2011-07-03 21:14:22 [ENVMThumbnailRegenNoteProcessor] INFO: Regenerating thumbnails with generator revision 1508982011-07-03 21:14:22 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata2011-07-03 21:14:22 [ENVMReIndexNoteProcessor] INFO: Reindexing notes: version 0 < 1399782011-07-03 21:14:22 [ENVMReIndexNoteProcessor] INFO: Reindexing notes: lucene index not present.2011-07-03 21:14:22 [ENVMReIndexProgressDialog] INFO: Finished with reindex dialog.2011-07-03 21:14:22 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails2011-07-03 21:14:22 [ENConnectivityMonitor] DEBUG: Checking reachability...2011-07-03 21:14:22 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote/undo support2011-07-03 21:14:23 [ENAudioRecorder] DEBUG: Initializing audio recorder2011-07-03 21:14:24 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote/pending audio2011-07-03 21:14:24 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.2011-07-03 21:14:40 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:14:40 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 21:14:40 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:14:40 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:14:47 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:14:47 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 21:14:47 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:14:47 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:25:13 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:25:13 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 21:25:13 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:25:13 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:25:16 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 21:25:16 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x15773f 0x1589e4 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 21:25:16 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:18 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking.2011-07-03 23:52:18 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0;2011-07-03 23:52:20 [ENAppController] INFO: Created 'PDF Services' directory.2011-07-03 23:52:20 [ENVMThumbnailRegenNoteProcessor] INFO: Regenerating thumbnails with generator revision 1530332011-07-03 23:52:20 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata2011-07-03 23:52:20 [ENAppController] INFO: Running on Lion.2011-07-03 23:52:20 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails2011-07-03 23:52:20 [ENConnectivityMonitor] DEBUG: Checking reachability...2011-07-03 23:52:20 [ENAudioRecorder] DEBUG: Initializing audio recorder2011-07-03 23:52:21 [ENSyncEngine] INFO: Contacting Evernote server...2011-07-03 23:52:22 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.2011-07-03 23:52:22 [ENSyncEngine] INFO: current update count: 02011-07-03 23:52:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:22 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:52:22 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:22 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:52:22 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:22 [ENSyncEngine] INFO: Sync complete.2011-07-03 23:52:23 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:23 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:52:23 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:30 [ENSyncEngine] INFO: Contacting Evernote server...2011-07-03 23:52:30 [ENSyncEngine] INFO: current update count: 02011-07-03 23:52:30 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:30 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:52:30 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:30 [ENSyncEngine] INFO: Sync complete.2011-07-03 23:52:32 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:32 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:52:32 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:52:36 [ENAppController] INFO: Running on Lion.2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: Usage info:2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: server: 02011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: local edits: 02011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: total: 02011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: max: 419430402011-07-03 23:53:15 [ENSyncEngine] INFO: Contacting Evernote server...2011-07-03 23:53:15 [ENSyncEngine] INFO: current update count: 02011-07-03 23:53:15 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:53:15 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:53:15 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:53:15 [ENSyncEngine] INFO: Sync complete.2011-07-03 23:53:17 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-03 23:53:17 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de2011-07-03 23:53:17 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:31 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking.2011-07-06 13:33:31 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0;2011-07-06 13:33:31 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata2011-07-06 13:33:31 [ENAppController] INFO: Running on Lion.2011-07-06 13:33:31 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails2011-07-06 13:33:31 [ENConnectivityMonitor] DEBUG: Checking reachability...2011-07-06 13:33:32 [ENAudioRecorder] DEBUG: Initializing audio recorder2011-07-06 13:33:33 [ENSyncEngine] INFO: Contacting Evernote server...2011-07-06 13:33:33 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:33:35 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:35 [ENSyncEngine] INFO: current update count: 02011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:33:35 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:35 [ENSyncEngine] INFO: Sync complete.2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:33:35 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:45 [ENSyncEngine] INFO: Contacting Evernote server...2011-07-06 13:33:45 [ENSyncEngine] INFO: current update count: 02011-07-06 13:33:45 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:45 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:33:45 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:45 [ENSyncEngine] INFO: Sync complete.2011-07-06 13:33:48 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:48 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:33:48 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:33:50 [ENAppController] INFO: Running on Lion.2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: Usage info:2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: server: 02011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: local edits: 02011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: total: 02011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: max: 419430402011-07-06 13:34:10 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:34:10 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0xd0120 0xc3d17 0xc3c9b 0xc3c77 0x985b2901 0x98b88937 0x98b88814 0x98b88717 0x98b87ad2 0x98c0ab59 0x98b86513 0x98b4f80a 0x98ae7b23 0x98a7952b 0x98d0cb54 0x33ba 0x22011-07-06 13:34:10 [ENAppController] WARN: Failed to get fresh token: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:09 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking.2011-07-06 13:35:09 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0;2011-07-06 13:35:09 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata2011-07-06 13:35:09 [ENAppController] INFO: Running on Lion.2011-07-06 13:35:09 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails2011-07-06 13:35:09 [ENConnectivityMonitor] DEBUG: Checking reachability...2011-07-06 13:35:10 [ENAudioRecorder] DEBUG: Initializing audio recorder2011-07-06 13:35:11 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.2011-07-06 13:35:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:22 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x17d4b8 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:35:22 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:22 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:27 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:27 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x17d4b8 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:35:27 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:27 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:30 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")2011-07-06 13:35:30 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de2011-07-06 13:35:30 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")Anyone know why it is happening? Link to comment
heather 604 Posted July 7, 2011 Share Posted July 7, 2011 User.active means that your account has been deactivated.Please reactivate your account. You can find more information on that here:http://www.evernote.com/about/kb/articl ... ed-account Link to comment
Airmark1 2 Posted July 7, 2011 Share Posted July 7, 2011 Why the heck would user.active mean user is inactive? Who comes up with this stuff? Link to comment
Level 5* jefito 5,598 Posted July 7, 2011 Level 5* Share Posted July 7, 2011 Why the heck would user.active mean user is inactive? Who comes up with this stuff?It's most likely in combination with the errorCode:3; "User.active" is probably the parameter name. This stuff is for the support folks, not for general consumption. Link to comment
Airmark1 2 Posted July 7, 2011 Share Posted July 7, 2011 Yeah. that's true. Glad someone understands all that stuff. Link to comment
shapic 0 Posted July 14, 2011 Author Share Posted July 14, 2011 User.active means that your account has been deactivated.Please reactivate your account. You can find more information on that here:http://www.evernote.com/about/kb/articl ... ed-accountThank you for your reply! Actually, my account isn't deactivated - never has been - I can, and always have, been able to log on to evernote.com without issues. So, it has to be something else. Any other ideas? Thank you in advance,- SiavashEDIT: Oh, and by the way, this is the error I get in the Console.app on Mac OSX:2011-07-14 23:28:35,494 librariand: new client - cancelling idle timeout2011-07-14 23:28:35,496 librariand: process 31331 has requested sandbox extensions2011-07-14 23:28:35,500 librariand: client process 31331 does not have a valid com.apple.developer.ubiquity-container-identifiers entitlement2011-07-14 23:28:35,500 librariand: unable to get container ids for client with pid 313312011-07-14 23:28:35,523 Evernote: unable to get sandbox extensions: The operation couldn’t be completed. (LibrarianErrorDomain error 6 - The operation failed.)2011-07-14 23:28:35,526 librariand: error in handle_item_info_request: NSCocoaErrorDomain/260/Request for item properties on non-existent item.2011-07-14 23:28:35,526 librariand: client connection is invalid: Connection invalid2011-07-14 23:28:35,526 librariand: no clients - starting idle timer Link to comment
shapic 0 Posted July 14, 2011 Author Share Posted July 14, 2011 Nevermind, I removed it and reinstalled it and - BAM- it started syncing Link to comment
jmpsfs 23 Posted July 14, 2011 Share Posted July 14, 2011 Didn't work for me. I did the auto-update to 2.2.3 today and it refuses to sync, same complaint. Build is 158341. I have removed it and re-installed fresh downloads twice. No improvement. Any suggestions? This is sort of serious. Link to comment
shapic 0 Posted July 15, 2011 Author Share Posted July 15, 2011 Do like this: Remove Evernote.app (Trash it)Remove User/Library/Preferences/com.evernote.Evernote.plist (Trash it)Remove User/Library/Applications Support/Evernote (Trash it)Importnat: EMPTY TRASH. Now go to the Mac App Store and install it from there. Hope it works. Link to comment
jmpsfs 23 Posted July 15, 2011 Share Posted July 15, 2011 Thanks. Tech support, which I heard from earlier, had me remove the app and the library file, reinstall and re-synch, which seems to have worked. They didn't say anything about the preferences or the trash. I left it running when I went to work today and when I came back it was restored. It does concern me that I've had upgrade failures with two recent Mac upgrades. I used the Windows version for five years and don't remember this many problems -- in quantity, it's approaching the hellacious period we had with the iPad version but tech support tells me the architecture of the Mac and iPad versions are very different and they aren't related. I appreciate your feedback. Link to comment
shapic 0 Posted July 17, 2011 Author Share Posted July 17, 2011 Glad it worked out for you. Strange, I did the exact thing as the tech support told you to do (which obviously worked for you) but it didn't sort out my syncing problems. It wasn't until I also removed the preferences file and emptied the trash before re-install that it automagically started syncing again.Perhaps we didn't have the same issue after all. Anyhow, it all works now, for both of us! Knock on wood... Link to comment
stamatgeorge 1 Posted August 15, 2011 Share Posted August 15, 2011 I completely uninstalled the following:Removed Evernote.appRemoved User/Library/Preferences/com.evernote.Evernote.plisRemoved User/Library/Applications Support/Evernoteand still get to see these logs when restart:11-08-14 7:57:03.263 PM librariand: new client - cancelling idle timeout11-08-14 7:57:03.263 PM librariand: no ubiquity account configured, not creating collection11-08-14 7:57:03.263 PM librariand: error in handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.11-08-14 7:57:03.264 PM helpd: unable to get sandbox extensions: The operation couldn’t be completed. (LibrarianErrorDomain error 10 - Unable to configure the collection.)11-08-14 7:57:03.265 PM librariand: no ubiquity account configured, not creating collection11-08-14 7:57:03.265 PM librariand: error in handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.11-08-14 7:57:03.265 PM librariand: client connection is invalid: Connection invalid11-08-14 7:57:03.265 PM librariand: no clients - starting idle timer11-08-14 7:57:13.753 PM librariand: new client - cancelling idle timeout11-08-14 7:57:13.767 PM librariand: no ubiquity account configured, not creating collection11-08-14 7:57:13.767 PM librariand: error in handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.any other solution ? Link to comment
Level 5* Metrodon 2,188 Posted August 15, 2011 Level 5* Share Posted August 15, 2011 You should open a support case. Link to comment
Idea
shapic 0
Hey all,
I just set up a new system and now Evernote won't connect to servers. The Activity Log states:
Anyone know why it is happening?
Link to comment
12 replies to this idea
Recommended Posts
Archived
This topic is now archived and is closed to further replies.