(Archived) Help needed please

[simonb_london 0]

It's been a helluva couple of days with Evernote (Version 2.2 Beta 2 (149798)). For most of the week it just wouldn't sync then Support responded and advised I delete everything and resync. 24hrs later I'm still having problems and Support have stopped responding. Currently my issue is that it starts to sync then stops and says it can't connect. The last entry in the log says:

2011-06-03 19:01:42 0x19652d30 [ENSyncEngine] INFO: Contacting Evernote server...

2011-06-03 19:01:42 0x19652d30 [ENSyncEngine] INFO: current update count: 0

2011-06-03 19:01:43 0x19652d30 [ENSyncEngine] INFO: Upload used from server: 47201101

2011-06-03 19:01:43 0x19652d30 [ENSyncEngine] INFO: Starting full sync...

2011-06-03 19:01:44 0x19652d30 [ENSyncEngine] INFO: found 49 chunks in cache.

2011-06-03 19:01:44 0x19652d30 [ENSyncEngine] INFO: all chunks are in cache.

2011-06-03 19:01:44 0x19652d30 [ENSyncEngine] INFO: 49 chunks to process.

2011-06-03 19:01:44 0x19652d30 [ENSyncEngine] INFO: Syncing tags...

2011-06-03 19:01:44 0x19652d30 [ENSyncEngine] INFO: 112 tags to process

2011-06-03 19:01:44 0xc12830 [ENSyncEngine] INFO: Syncing searches...

2011-06-03 19:01:44 0xc12830 [ENSyncEngine] INFO: Syncing notebooks...

2011-06-03 19:01:44 0x19652d30 [ENSyncEngine] INFO: Syncing notes and resources...

2011-06-03 19:03:56 0x18e3a240 [ENAppController] ERROR: EXCEPTION: EDAMNotFoundException(identifier:"Resource.guid",key:"937966de-a991-4d0c-b8c5-9f29feb8d48b")

2011-06-03 19:03:56 0x18e3a240 [ENAppController] ERROR: 0x9189cd24 0x934b7509 0x646f3 0x1a17cc 0x9568a146 0x9577ac8b 0x98a63fc4 0x98a56292 0x98a55d21 0x98a55b66

2011-06-03 19:03:56 0x18e3a240 [ENSyncBatchDownloadOperation] INFO: Exception during batch download: EDAMNotFoundException(identifier:"Resource.guid",key:"937966de-a991-4d0c-b8c5-9f29feb8d48b")

2011-06-03 19:03:56 0x19652d30 [ENSyncEngine] INFO: Sync complete.

Can someone advise? Thanks

Simon

[jbenson2 2,149]

24hrs later I'm still having problems and Support have stopped responding.

I doubt that Evernote has stopped responding, if they were told the problem had not been resolved. My suggestion would be to stick with the support group. They have helped get me out of some issues in the past. The 24 hour delay might be due to the problem being elevated to a higher level tech person. Also premium members get priority support.

[simonb_london 0]

24hrs later I'm still having problems and Support have stopped responding.

I doubt that Evernote has stopped responding, if they were told the problem had not been resolved. My suggestion would be to stick with the support group. They have helped get me out of some issues in the past. The 24 hour delay might be due to the problem being elevated to a higher level tech person. Also premium members get priority support.

You're right. They have been in touch and we're trying to fix it. Thanks for the words of comfort.